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Category: Unblu Platform

How to use Co-Browsing to boost loan applications

Discover how Co-Browsing ensures customers get access to human support during the entire loan application process.
Co-Browsing, Conversational Banking, Unblu Platform

Live chat: what is it and why it’s important in banking

Live chat enhances customer service with powerful tech, building better relationships with your customers in a secure communication environment.
Conversational Banking, Customer Experience, Live Chat, Unblu Platform

What banks and financial services should know for customer service

Technology combined with human expertise can help financial institutions deliver a world-class service that puts the customer first.
Co-Browsing, Conversational Banking, Customer Experience, Industry Trends, Unblu Platform

Swiss Post takes a leap forward by enabling clients to receive support via WhatsApp

Swiss Post has been working with Unblu to deploy a new means of client engagement and support. Find out what this means for you.
Customer Experience, Customer service, Unblu Platform

The Top 5 Digital Tools for Financial Advisors

For firms, leveraging digital can lead to high-value relationships with clients. How? Here are the top 5 digital tools for financial advisors.
Conversational Banking, Private Banking, Unblu Platform

How to create high-touch digital experiences for Credit Union members using co-browsing

How using Unblu’s co-browsing tool could create more productive conversations with credit union members and enhance the digital experience.
Co-Browsing, Conversational Banking, Unblu Platform

Why focusing on customer touchpoints diminishes a winning banking customer experience

By adopting a more customer-centric viewpoint, banks can envisage the journey as a whole and create a more positive, efficient experience.
Conversational Banking, Customer Experience, Unblu Platform

How to use Unblu private banking solution to better engage your customers

Renta 4 Banco is leveraging Unblu’s technology to drive client engagement and build relationships, even during the huge disruption caused by COVID-19.
Conversational Banking, Unblu Platform, Wealth Management

Is an isolated video conferencing solution a false economy?

Video conferencing solutions may present an enticing 'quick fix' for organizations but are they really adding the value that clients seek?
Conversational Banking, Customer Experience, Unblu Platform, Video Banking

Digitization in banking: why are digital banking services needed?

Customers are loyal to banks that offer them a seamless, pleasurable, and personal service which explains the desire for an omnichannel experience.
Conversational Banking, Customer Experience, Digital Transformation, Unblu Platform