Digital branches can be the answer to the growing challenge of branch closures – according to what Valiant Bank achieved alongside Unblu Branch.

How to improve customer experience in banking? It’s the question all banks are asking – and the answer involves every aspect of your strategy.

To ensure ongoing success, firms need to meet wealth management client expectations. But who are the new demographics and what do they care about?

Millennial’s inheritance will be the largest wealth transfer in history. Financial advisors need to build the right value proposition in order to engage them.

Digital transformation in banking extends the physical world, weaving together the offline interactions and conversations with digital collaboration.

Going digital doesn’t mean leaving the physical world. A digital transformation enables an extension of the physical world, and it includes all the interactions and conversations we have in the physical world.

This year, I challenge you to consider each conversation an opportunity to add value. It’s time to transform interactions and transactions into meaningful conversations.

The customers have spoken – and in their mind, banks are all the same, focused on transactions, not relationships. Then there’s fintech and new regulations that are re-shaping the market landscape. These unstoppable market forces combined with customers’ dire indictment of the industry should be a rousing wake-up call to improve the customer experience before someone else does.

For the past twenty years, Amazon founder and CEO Jeff Bezos has published a shareholder letter outlining the company’s operations throughout the year. His letters are thought-provoking and concise, with insightful gems into the relentless pursuit of creating a great customer experience.

While branches across the EU are closing at an increasing rate, the ones left standing have to redefine their raison d’être. Rather than pushing products, forward-thinking banks are now creating memorable, relevant experiences for customers.