Blog posts from Yushi Wang

July 14, 2026

Los agentes de IA en la banca están atrapados en el purgatorio de los pilotos

Yushi Wang

Agentes de IA en la banca: solo el 10 % de los bancos los ha desplegado a escala, pese a que el 80 % ejecuta pilotos. Descubre qué separa a unos de otros.

July 9, 2026

La IA en la atención al cliente bancaria: qué genera confianza y qué exige ahora el regulador

Yushi Wang

La IA ya gestiona la atención al cliente en los bancos; la prueba real es si genera confianza, deriva bien y cumple las nuevas normas de transparencia de la Ley de IA de la UE.

October 16, 2024

Unblu Impact Day 2024: The relationship between AI and HI grows stronger

Yushi Wang

Unblu Impact Day 2024: The relationship between AI and HI grows stronger

May 7, 2024

Unblu Spark: The art of authentic client relationships

Yushi Wang

How can the Unblu Spark digital engagement platform improve client relationships?

April 29, 2024

How to improve your customer service experience with Unblu Spark

Yushi Wang

Discover an engagement platform that helps banks and credit unions to enhance customer relationships over digital channels and beyond

April 16, 2024

Unblu Spark 8 is here: Everything you need to know

Yushi Wang

Unblu Spark 8 is here. Find out exactly what this means for your team to provide customers with a more authentic interaction experience.