Blog posts from Yushi Wang

July 9, 2026

AI in banking customer service: what earns customer trust, and what the regulator now requires

Yushi Wang

AI already runs bank customer service — the real test is whether it earns trust, escalates cleanly, and meets the EU AI Act's new disclosure rules.

October 16, 2024

Unblu Impact Day 2024: The relationship between AI and HI grows stronger

Yushi Wang

Unblu Impact Day 2024: The relationship between AI and HI grows stronger

May 7, 2024

Unblu Spark: The art of authentic client relationships

Yushi Wang

How can the Unblu Spark digital engagement platform improve client relationships?

April 29, 2024

How to improve your customer service experience with Unblu Spark

Yushi Wang

Discover an engagement platform that helps banks and credit unions to enhance customer relationships over digital channels and beyond

April 16, 2024

Unblu Spark 8 is here: Everything you need to know

Yushi Wang

Unblu Spark 8 is here. Find out exactly what this means for your team to provide customers with a more authentic interaction experience.