Blog posts from Jens Rabe

June 11, 2018

Three Tips for Delivering a Superb Retail Banking Experience

To provide a truly customer-centric experience, banks must take on the role of a supportive financial partner. How can they achieve this?

May 8, 2018

Delivering Personalised Experiences: are customers getting what they expect?

Jens Rabe

Over a third of business customers have walked away from a banking relationship because the personal touch was lacking. How should banks address this?

April 24, 2018

Mapear el recorrido del cliente: ¿dónde están los obstáculos?

Jens Rabe

Solo el 16 % de los clientes está satisfecho con su experiencia digital. Al mapear los recorridos del cliente, los bancos pueden identificar y resolver sus puntos de fricción.

March 27, 2018

Secure Messenger: get in sync with your clients

Jens Rabe

With over one hundred clients in the private wealth banking space, Unblu is a leader in facilitating secure and compliant client support.

March 12, 2018

MiFID 2: The Catalyst for a Truly Customer-Centric Model

Jens Rabe

MiFID came into effect in January. What does this mean for financial institutions looking to build a truly customer-centric business model?

March 9, 2018

Creating in-person experiences online

Jens Rabe

Join Jens Rabe in conversation as he shares his insights into how unblu is partnering with banks to change the future of banking.

February 13, 2018

The best of both worlds: how digital tools can enhance client relationships

Jens Rabe

Customers want to connect with their advisor and their investments at any time and on any channel - effortlessly and seamlessly.

January 23, 2018

How collaborative tools can make your digital transformation personal and profitable

Jens Rabe

Banks are increasingly offering digital self-service platforms to keep up with customer preferences – but they still require human interaction.

November 8, 2017

APIs and Fintech ecosystem: the vehicles to evolve in the financial industry

Jens Rabe

Banks must find a way to use APIs and leverage the Fintech ecosystem to enhance digital customer experiences—and importantly, remain compliant.

November 1, 2017

PSD 2 “mandates” banks to invest to gain control over the customer experience

Jens Rabe

Improve your interfaces, change your culture and innovate in an agile way in order to better serve your customers.

October 27, 2017

Bank branches, an archaic phenomenon

Jens Rabe

There was a time when all transactions required that the customer visit the bank. But today’s customer is more interested in services on the go.

March 31, 2016

Primary research shows: Co-Browsing delivers strong ROI

Jens Rabe

A leading European Bank has reported that the cost of an inbound customer call was cut by 25% thanks to Unblu Co-Browsing.