unblu's co-browse solution enables companies to create more personalised engagements with their customers – leading to increased online conversions, improved customer support, and greater customer success.
unblu exceeds every security requirement for the banking and financial industry and guarantees protection of your information. You only see the website, nothing else.
Co-browsing provides valuable visual context and allows companies to “show” not just “tell - leading to decreased average handle time and more satisfied customers.
Showing customers you are willing to go that step further for them to make sure they have the best experience has a natural effect on their loyalty and promotes repeats visits.
Leveraging unblu’s Co-browsing “LiveView” mode, companies can see customer issues before the engagement even begins.
Co-Browsing improves First Contact Resolution scores as agents provide hands-on guidance to the customer during their online experience.
Engaging with customers at the right time and guiding them through the process can make a huge difference to conversion rates and repeat sales.
Confusing forms or complex transactions often provide customers with numerous opportunities to abandon. Co-browsing allows agents to guide customers through these drop-off points — increasing conversion significantly.
Using co-browse with audio or video chat, increases your cross-selling and upselling opportunities with a more personalised service.
Use unblu co-browse to deliver expert and personalised information to customers in any geographical region. Giving your customers an experience that equals that of a face-to-face meeting.
Couple unblu’s co-browse with unblu messenger, audio and video chat, and you’re able to start connecting with customers in a more personalised manner.
Co-browse: Instantly see your customers issues or deliver your sales pitches and demos in a joint web session.
Document Co-browse: Securely share and view documents simultaneously with your customers.
Draw and Highlight: Visually guide customers to specific information on their webpage — instantly.
With unblu’s high quality and super fast co-browsing technology you can provide a customer experience that equals that of a face-to-face meeting, without any barriers in the service cycle. Just click a button or share a link to browse the web together with your customers.
unblu distinguishes itself by overcoming cross-domain policies and having all elements on the site (including iframes) function correctly within the co-browsing session. This means that audio and video are synced as well. In addition, all visual updates can be efficiently captured. Our proxy approach also allows us to provide both the user and the agent with a very smooth co-browsing experience that is much faster than other solutions.
By integrating unblu you will integrate a high quality co-browsing solution that is fast and full featured. The co-browsing session works without any delay, and the content maintains the quality of the original website.
|Comparison||unblu Co-Browsing||Screen Sharing|
|Nothing to download or install||yes||no|
|Can be integrated in existing app||yes||no|
|Highlight the user's screen||yes||yes|
|Securely limited to the browser||yes||no|
|See the entire screen||no||yes|
|Doesn't slow down bandwidth||yes||no|
|Works with iFrames||yes||no|
Unlike screen-sharing, co-browsing only shares your web browser, not your complete desktop. unblu’s co-browsing is 100% browser based with nothing to download. Meaning it is safer and faster for you and your customers.
Screen-sharing solutions typically require an application to be downloaded. These applications take screenshots and send that over the network to the other participants — usually frame by frame and taking large amounts of bandwidth.
The downside to this approach is that screen updates are slow and poor quality. Co-browsing, actually lets you browse the internet together, and not look at an image of a website on someone else’s computer.
We offer a number of licensing options for our enterprise solution - please get in touch with us to help you find the best plan.
No. unblu works completely without downloads - not even a java applet or other plugin software for your browser. This is true for both agent and website visitor.
You can signup for unblu starting with 10 users and a yearly subscription.
Learn more about unblu by reading the co-browsing guide.
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