Co-Browsing

Co-Browsing that provides the in-person experience

Unblu's co-browse solution enables companies to create more personalized engagements with their customers – leading to increased online conversions, improved customer support, and greater customer success.

Download the co-browsing guide

How does Co-browsing work on websites and applications?

  • Join customers browsing session in real-time
  • Securely share and view documents together
  • Guide your customers with Draw & Highlight
  • Upgrade a phone or chat interaction with co-browse
Co-browsing and security

Co-browsing and security

Unblu exceeds every security requirement for the banking and financial industry and guarantees protection of your information. You only see the website, nothing else.

Learn more

What are the benefits of Co-browsing?

Customer Support

Resolve customer issues faster

Co-browsing provides valuable visual context and allows companies to “show” not just “tell - leading to decreased average handle time and more satisfied customers.

Create loyal customers

Energize & engage customers by showing you are willing to go that step further for them to make sure they have the best experience has a natural effect on their loyalty and promotes repeated visits.

Observe customer in real-time

Leveraging Unblu’s Co-browsing “LiveView” mode, companies can see customer issues before the engagement even begins.

Better resolution times

Co-Browsing improves First Contact Resolution scores as agents provide hands-on guidance to the customer during their online experience.

Sales

Better conversions

Engaging with customers at the right time and guiding them through the process can make a huge difference to conversion rates and repeat sales.

Stop abandonment and drop-offs

Confusing forms or complex transactions often provide customers with numerous opportunities to abandon. Co-browsing allows agents to guide customers through these drop-off points — increasing conversion significantly.

Transform the way you interact

Using co-browse with audio or video chat, increases your cross-selling and upselling opportunities with more personalized service.

Advisory

Remote one-to-one advice

Use Unblu co-browse to deliver expert and personalized information to customers in any geographical region. Giving your customers an experience that equals that of a face-to-face meeting.

Transform the way you interact

Couple Unblu’s co-browse with Unblu messenger, audio and video chat, and you’re able to start connecting with customers in a more personalized manner.

Co-Browsing features that build relationships with customers

Interact with your customers

Observing their online experience in real-time allows agent’s to see any issues. Start the co-browsing session with a PIN or when you are chatting with your customers.

Collaborate online

Document Co-browse: Securely share and view documents simultaneously with your customers.

Communicate visually

Draw and Highlight: Visually guide customers to specific information on their webpage — instantly.

On-premises and in the Cloud

It’s up to you, we can deliver both. Our financial cloud is fully ISO 27001: 2013 certified and it is compliant with the FINMA Guidelines.

Render protected resources

Unblu provides a standard software component called the SecureFlow Manager which securely captures session-specific, protected, and encrypted resources. This way co-browsing is possible even for highly protected environments such as e-banking applications. 

Compliance

By tagging elements of the website Unblu Co-Browsing makes it possible to exclude data or skip elements from the capturing process. This way sensitive data is never transmitted from the customer’s browser to the Unblu server.

Integrations

Unblu co-browsing can be integrated into almost any system by using our set of API’s and webhooks. We have a lot of experience integrating our solution into Call Centre applications, CRMs and external messaging platforms.

Works on mobile

Your customers are mobile, so should you. Unblu lets you co-browse with customers on your mobile app or website with ease.

Rapid implementation

Unblu has a proven co-browsing implementation methodology to meet the needs of typical financial services organizations. Through this methodology we have been able to help our customers attain a fully operational system in under a month.

50% reduction in time to convert new customers to new products.

25% Increase in first call resolution with co-browsing.

16% Reduction in future support calls when using co-browsing.

Unblu Co-Browsing: the ultimate guide How co-browsing can differentiate your customer service Co-browsing implementation in the financial sector

An unrivalled and unique Co-Browsing experience

With Unblu’s high quality and super fast co-browsing technology of differing types, you can provide a customer experience that equals that of a face-to-face meeting, without any barriers in the service cycle. Just click a button or share a link to browse the web together with your customers.

Unblu Co-Browsing solution has been in the market for more than ten years. With over 120 banking and financial services implementations worldwide in institutions such as UBS, Deutsche Bank, Intesa Sanpaolo, and Barclays, Unblu is transforming how banks engage and collaborate with customers and prospects.

By integrating Unblu you will integrate a high-quality co-browsing solution that is fast and full-featured. The co-browsing session works without any delay, and the content maintains the quality of the original website.

ComparisonUnblu Co-BrowsingScreen Sharing
Nothing to download or install yes  no
Can be integrated in existing app yes  no
Highlight the user's screen yes yes
Securely limited to the browser yes  no
See the entire screen  no yes
Doesn't slow down bandwidth yes  no
High Quality yes yes
Works with iFrames yes  no

Co-Browsing vs Screen-sharing: what is the difference?

Unblu’s co-browsing is 100% browser-based with nothing to download. Meaning it is safer and faster for you and your customers.

Co-browsing is different from a screen sharing application in that it doesn’t involve viewing or controlling a presenter's screen that has open web browser tabs or applications. Unlike screen-sharing, co-browsing only shares your web browser or mobile application, not your complete desktop. Ideally, a  co-browsing solution should be 100% browser-based, without any download component for the customer. This makes the contextual interaction more secure and quicker for both you and your customers.

Read more about the comparisons in our blog post: Co-browsing vs. Screen Sharing: what’s the difference?

FAQ

What is the price for the enterprise solution?

We offer a number of licensing options for our enterprise solution - please get in touch with us to help you find the best plan.

Do any of the system users need to download software to use the system?

No. unblu works completely without downloads - not even a java applet or other plugin software for your browser. This is true for both agent and website visitor.

What is my minimum commitment?

You can signup for unblu starting with 10 users and a yearly subscription.

What is the difference between Co-Browsing and Screen Sharing?

You can read about the difference in our Blog post: Co-browsing vs. Screen Sharing: what’s the difference?

Download the co-browsing guide

Learn more about Unblu by reading the co-browsing guide.