Unblu's co-browse solution enables companies to create more personalized engagements with their customers – leading to increased online conversions, improved customer support, and greater customer success.
Unblu exceeds every security requirement for the banking and financial industry and guarantees protection of your information. You only see the website, nothing else.
Co-browsing provides valuable visual context and allows companies to “show” not just “tell - leading to decreased average handle time and more satisfied customers.
Energize & engage customers by showing you are willing to go that step further for them to make sure they have the best experience has a natural effect on their loyalty and promotes repeated visits.
Leveraging Unblu’s Co-browsing “LiveView” mode, companies can see customer issues before the engagement even begins.
Co-Browsing improves First Contact Resolution scores as agents provide hands-on guidance to the customer during their online experience.
Engaging with customers at the right time and guiding them through the process can make a huge difference to conversion rates and repeat sales.
Confusing forms or complex transactions often provide customers with numerous opportunities to abandon. Co-browsing allows agents to guide customers through these drop-off points — increasing conversion significantly.
Using co-browse with audio or video chat, increases your cross-selling and upselling opportunities with more personalized service.
Use Unblu co-browse to deliver expert and personalized information to customers in any geographical region. Giving your customers an experience that equals that of a face-to-face meeting.
Couple Unblu’s co-browse with Unblu messenger, audio and video chat, and you’re able to start connecting with customers in a more personalized manner.
Observing their online experience in real-time allows agent’s to see any issues. Start the co-browsing session with a PIN or when you are chatting with your customers.
Document Co-browse: Securely share and view documents simultaneously with your customers.
Draw and Highlight: Visually guide customers to specific information on their webpage — instantly.
With Unblu’s high quality and super fast co-browsing technology of differing types, you can provide a customer experience that equals that of a face-to-face meeting, without any barriers in the service cycle. Just click a button or share a link to browse the web together with your customers.
Unblu Co-Browsing solution has been in the market for more than ten years. With over 120 banking and financial services implementations worldwide in institutions such as UBS, Deutsche Bank, Intesa Sanpaolo, and Barclays, Unblu is transforming how banks engage and collaborate with customers and prospects.
By integrating Unblu you will integrate a high-quality co-browsing solution that is fast and full-featured. The co-browsing session works without any delay, and the content maintains the quality of the original website.
|Comparison||Unblu Co-Browsing||Screen Sharing|
|Nothing to download or install||yes||no|
|Can be integrated in existing app||yes||no|
|Highlight the user's screen||yes||yes|
|Securely limited to the browser||yes||no|
|See the entire screen||no||yes|
|Doesn't slow down bandwidth||yes||no|
|Works with iFrames||yes||no|
Unblu’s co-browsing is 100% browser-based with nothing to download. Meaning it is safer and faster for you and your customers.
Co-browsing is different from a screen sharing application in that it doesn’t involve viewing or controlling a presenter's screen that has open web browser tabs or applications. Unlike screen-sharing, co-browsing only shares your web browser or mobile application, not your complete desktop. Ideally, a co-browsing solution should be 100% browser-based, without any download component for the customer. This makes the contextual interaction more secure and quicker for both you and your customers.
Read more about the comparisons in our blog post: Co-browsing vs. Screen Sharing: what’s the difference?
We offer a number of licensing options for our enterprise solution - please get in touch with us to help you find the best plan.
No. unblu works completely without downloads - not even a java applet or other plugin software for your browser. This is true for both agent and website visitor.
You can signup for unblu starting with 10 users and a yearly subscription.
You can read about the difference in our Blog post: Co-browsing vs. Screen Sharing: what’s the difference?
Learn more about Unblu by reading the co-browsing guide.