Live chat
Provide instant customer service
Resolve issues quickly and provide the kind of customer care that builds trust and converts visitors into customers in real-time.
Triage inbound requests
Ask your visitors for their information before starting a chat. This helps you triage requests and prioritize high-value customers.
Provide human advice when needed
Automatically assign incoming chats to active agents or departments. Ensuring customers receive prompt support while agents aren’t overloaded.
Be compliant
Our on-premises or cloud deployments give you complete control over data flow, data storage, security, and compliance.
Be productive and organized
Agent's view
Visual troubleshooting
Understand your customer’s context quickly by seeing what they see and proactively offer support to web site visitors.
Agent's view
Handle multiple conversations
Juggle multiple conversations at once. See who
is online, who is typing and who's replied—all in real-time
Agent's view
Personalize your response
Use canned responses to automate without losing that personal touch.
Agent's view
Session information
An archive of all your customer interactions. Get statistics, share the information by mail, integrate it with your CRM, export it, make it available for customers, or analyze it for a better customer experience.
Learn more about conversation recording
View of the recording
Each layer of the conversation can be recorded and made available for the financial institution and the customer. Our flexible solution allows you to define where you want to initiate the recording of a conversation.
Recording hub
Conversation records are stored as MP4 file and are available to authorized users only. Records are kept for a year in a secure Database or directly retrieved through an S3 bucket.
Humanizing Online Customer Experience
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Integrate third-party messaging solution
Life can be complicated, which is why the text messaging solution you implement needs to have the ability to connect with customers via their preferred social messaging applications, like WhatsApp or WeChat. However, that can present challenges in tightly regulated industries such as financial services.
See Unblu in action
Request a demo todayFact Sheet
Download a PDF version of our Product Guide