LIVE CHAT

Instant customer service

Provide swift issue resolution and enhanced customer care to build trust and boost conversions.

Communicate on their terms

People love texting. Why? Because it’s easy, fast, and one of the most convenient ways to communicate with our friends and family. Unblu provides state-of-the-art texting capabilities that cater to these customer needs.

Triage inbound requests

The Unblu Chatbot can welcome new visitors, helping to handle tasks, answer questions, triage requests, and prioritize high-value customers.

Do you have a bot framework? Integrate it!

Provide human support

Automatically assign incoming chats to active agents or departments – ensuring prompt support while avoiding agent overload.

Be compliant

Our on-premises or cloud deployments give you complete control over data flow, data storage, security, and compliance.

Learn more on security and compliance

Increase Digital Sales

As a happy client is more likely to make a purchase, at the end of each successful interaction, agents offer product services based on a recommendation from the bank’s CRM.

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Digital Sales Conversion rate after 9 months

Agent productivity

Customer satisfaction in 2022
Outstanding client service

The best combination of messaging solutions: chatbot, Live Chat, and WhatsApp in order to adjust to a very diverse clientele and improve the efficiency in the contact center.

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Success rate of the Chatbot after 3 months.

Request transferred to more efficient channels in the first 3 months

Agent productivity
E-banking migration without hiccups

Decision-makers identified a key moment of friction in the customer journey that put their reputation at risk – the limitations of phone calls in meeting new clients’ needs.

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Better than the projected Average Handling Time (due to the migration)

Average satisfaction rating from clients after a Co-Browsing session

% of phone calls used embedded Co-Browsing in key moments

Be productive and organized

Agent's view

Visual troubleshooting
See what your customers see to quickly understand their context and provide helpful, proactive support.
Agent's view

Handle multiple conversations
Juggle multiple conversations at once. See who’s online, who’s typing, and who’s replied – all in real time.
Agent's view

Personalize your response
Use canned responses to automate without losing that personal touch.
Agent's view

Session information
Customer interaction archive. Get statistics, share or export information, integrate with your CRM – or analyze it all to enhance the experience.