Live Chat enables you to be available and helpful in the moment that customers need help. Resolve issues quickly and provide the kind of customer care that builds trust and converts visitors into customers in real-time.
Understand your customer’s context quickly by seeing what they see and proactively offer support to visitors who need it.
Engage with customers at the right time and guide them through the process.
Our on-premise or cloud deployments give you complete control over data flow, data storage, security and compliance.
See what they’ve done and seen so far - and proactively offer support to visitors who need it.
Juggle multiple conversations at once, by seeing who’s online, who is typing and who's replied - all in real-time.
Use canned responses and macros to automate without losing that personal touch.
Using Unblu API, integrate with internal systems to deliver key information for day-to-day work.
Securely archive all chat conversations. Get statistics, share the information by mail, integrate it with your CRM, export it, make it available for customers, or analyze it for a better customer experience.
Ask your visitors for their information before starting a chat. This helps you triage requests and prioritize high-value customers.
Automatically assign incoming chats to active agents or departments, ensuring customers receive prompt support and your agents aren’t overloaded.
Satisfaction ratings allow a customer to provide feedback for every conversation.
Unblu provides you with all the information needed to analyze and deliver an effortless customer experience.
Download a PDF version of our Product Guide