Live chat

Effortless live engagement

A better way to provide outstanding customer care that builds trust and convert visitors into customers in real-time.

Add the human touch

Understand your customer with what they’ve done and seen so far - and proactively offer support to visitors who need it.

Support and sell

Engage with customers at the right time and guide them through the process.

Designed for secure exchange

Our on-premise or cloud deployments gives you complete control over data flow, data storage, security and compliance. Learn more on security and compliance.

Understand the context of a conversation with LiveView

See what they’ve done and seen so far - and proactively offer support to visitors who need it.

Visitor Agent View

Be productive and organised

Handle multiple conversations

Juggle multiple conversations at once. See who is online, who is typing and who's replied - all in real-time

Personalise your response

Use canned responses and macros to automate without losing that personal touch

Integrate internal systems

Using unblu API, integrate with internal systems to deliver key information for day-to-day work.

Session information

Secure archive of all chat conversations. Get statistics, share the information by mail, integrate it with your CRM, export it, make it available for customers, or analyse it for a better customer experience.

Chat Concierge

Ask your visitors for their information before starting a chat. This helps you triage requests and prioritise high-value customers.

Chat Routing

Automatically assign incoming chats to active agents or departments. Ensuring customers receive prompt support and your agents aren’t overloaded.

Understand your agents performance in new ways

Understand your agents performance in new ways

Customer satisfaction ratings

Listen to your customers and measure satisfaction for every conversation.

Insights

unblu provides all the information you need to understand what you can do better to give an effortless experience.

 

Discover the Agent Desk

See Live Chat in action

Request a demo

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