A better way to provide outstanding customer care that builds trust and convert visitors into customers in real-time.
Understand your customer with what they’ve done and seen so far - and proactively offer support to visitors who need it.
Your customer needs a quick answer. Provide tailored, real-time service. Customers can also start conversations at any time, even when your teams are not online.
Our on-premise or cloud deployments gives you complete control over data flow, data storage, security and compliance. Learn more on security and compliance.
See what they’ve done and seen so far - and proactively offer support to visitors who need it.
Juggle multiple conversations at once. See who is online, who is typing and who's replied - all in real-time
Use canned responses and macros to automate without losing that personal touch
Using unblu API, integrate with internal systems to deliver key information for day-to-day work.
Secure archive of all chat conversations. Get statistics, share the information by mail, integrate it with your CRM, export it, make it available for customers, or analyse it for a better customer experience.
Ask your visitors for their information before starting a chat. This helps you triage requests and prioritise high-value customers.
Automatically assign incoming chats to active agents or departments. Ensuring customers receive prompt support and your agents aren’t overloaded.
Listen to your customers and measure satisfaction for every conversation.
unblu provides all the information you need to understand what you can do better to give an effortless experience.
How can we help?