Live chat
Effortless live engagement
Live Chat enables you to be available and helpful in the moment that customers need help. Resolve issues quickly and provide the kind of customer care that builds trust and converts visitors into customers in real-time.
Visual Troubleshooting
Understand your customer’s context quickly by seeing what they see and proactively offer support to visitors who need it.
Support and sell
Engage with customers at the right time and guide them through the process.
Secure peace-of-mind
Our on-premise or cloud deployments give you complete control over data flow, data storage, security and compliance.
Get inside the context of a conversation with LiveView
See what they’ve done and seen so far - and proactively offer support to visitors who need it.
Visitor
Agent View
Be productive and organized
Handle multiple conversations
Juggle multiple conversations at once, by seeing who’s online, who is typing and who's replied - all in real-time.
Personalize your response
Use canned responses and macros to automate without losing that personal touch.
Integrate internal systems
Using Unblu API, integrate with internal systems to deliver key information for day-to-day work.
Leverage a conversation session
Securely archive all chat conversations. Get statistics, share the information by mail, integrate it with your CRM, export it, make it available for customers, or analyze it for a better customer experience.
Chat Concierge
Ask your visitors for their information before starting a chat. This helps you triage requests and prioritize high-value customers.
Chat Routing
Automatically assign incoming chats to active agents or departments, ensuring customers receive prompt support and your agents aren’t overloaded.
Insight into performance
Listen to your customers
Satisfaction ratings allow a customer to provide feedback for every conversation.
Analyze the customer experience
Unblu provides you with all the information needed to analyze and deliver an effortless customer experience.
See Live Chat in action
Request a demoFact Sheet
Download a PDF version of our Product Guide