Instant customer service
Provide swift issue resolution and enhanced customer care to build trust and boost conversions.
Communicate on their terms
People love texting. Why? Because it’s easy, fast, and one of the most convenient ways to communicate with our friends and family. Unblu provides state-of-the-art texting capabilities that cater to these customer needs.
Triage inbound requests
The Unblu Chatbot can welcome new visitors, helping to handle tasks, answer questions, triage requests, and prioritize high-value customers.Do you have a bot framework? Integrate it!
Provide human support
Automatically assign incoming chats to active agents or departments – ensuring prompt support while avoiding agent overload.
Our on-premises or cloud deployments give you complete control over data flow, data storage, security, and compliance.Learn more on security and compliance
Increase Digital SalesLearn more
As a happy client is more likely to make a purchase, at the end of each successful interaction, agents offer product services based on a recommendation from the bank’s CRM.
Digital Sales Conversion rate after 9 months
Customer satisfaction in 2022
Outstanding client serviceLearn more
The best combination of messaging solutions: chatbot, Live Chat, and WhatsApp in order to adjust to a very diverse clientele and improve the efficiency in the contact center.
Success rate of the Chatbot after 3 months.
Request transferred to more efficient channels in the first 3 months
E-banking migration without hiccupsLearn more
Decision-makers identified a key moment of friction in the customer journey that put their reputation at risk – the limitations of phone calls in meeting new clients’ needs.
Better than the projected Average Handling Time (due to the migration)
Average satisfaction rating from clients after a Co-Browsing session
% of phone calls used embedded Co-Browsing in key moments
Be productive and organized
Unleash the full power of conversations
Enterprise-ready conversational technology to ensure an exceptional customer experience, every time.
Advise with Secure Messenger
Increase client interaction with our secure in-app text messaging solution.
Support with AI and Live Chat
The support your customers love. Fast, efficient, and human when it has to be.
Connect with Video & Voice
A quicker, cost-effective way to connect with customers and close deals.
Collaborate with Co-Browsing
View and interact with a customer’s application in a compliant way – no downloads required.
View and Sign documents together
Be more efficient by sharing, navigating, and signing documents together.
Third-party messaging integration
Unblu’s messaging features can be integrated with popular social messaging applications like WhatsApp, WeChat, or more.
See Unblu in action