Live chat
Effortless live engagement
A better way to provide outstanding customer care that builds trust and convert visitors into customers in real-time.
Add the human touch
Understand your customer with what they’ve done and seen so far - and proactively offer support to visitors who need it.
Support and sell
Your customer needs a quick answer. Provide tailored, real-time service. Customers can also start conversations at any time, even when your teams are not online.
Designed for secure exchange
Our on-premise or cloud deployments gives you complete control over data flow, data storage, security and compliance. Learn more on security and compliance.
Understand the context of a conversation with LiveView
See what they’ve done and seen so far - and proactively offer support to visitors who need it.
Be productive and organised
Handle multiple conversations
Juggle multiple conversations at once. See who is online, who is typing and who's replied - all in real-time
Personalise your response
Use canned responses and macros to automate without losing that personal touch
Integrate internal systems
Using unblu API, integrate with internal systems to deliver key information for day-to-day work.
Session information
Secure archive of all chat conversations. Get statistics, share the information by mail, integrate it with your CRM, export it, make it available for customers, or analyse it for a better customer experience.
Chat Concierge
Ask your visitors for their information before starting a chat. This helps you triage requests and prioritise high-value customers.
Chat Routing
Automatically assign incoming chats to active agents or departments. Ensuring customers receive prompt support and your agents aren’t overloaded.
Understand your agents performance in new ways
Customer satisfaction ratings
Listen to your customers and measure satisfaction for every conversation.
Insights
unblu provides all the information you need to understand what you can do better to give an effortless experience.