Live Chat software enables you to be available and helpful in the moment that customers need help. Resolve issues quickly and provide the kind of customer care that builds trust and converts visitors into customers in real-time.
Ask your visitors for their information before starting a chat. This helps you triage requests and prioritize high-value customers.
Engage with customers at the right time and convert the sale.
Our on-premises or cloud deployments give you complete control over data flow, data storage, security and compliance.
Understand your customer’s context quickly by seeing what they see and proactively offer support to web site visitors.
Juggle multiple conversations at once. See who
is online, who is typing and who's replied—all in real-time
Use canned responses to automate without losing that personal touch.
An archive of all your customer interactions. Get statistics, share the information by mail, integrate it with your CRM, export it, make it available for customers, or analyze it for a better customer experience.
Satisfaction ratings allow a customer to provide feedback for every conversation.
See what drives interaction and where help is required. See who is engaged and what methods are used.
Download a PDF version of our Product Guide