Live chat

Effortless live engagement

Live Chat software enables you to be available and helpful in the moment that customers need help. Resolve issues quickly and provide the kind of customer care that builds trust and converts visitors into customers in real-time.

Chat bot

Ask your visitors for their information before starting a chat. This helps you triage requests and prioritize high-value customers.

 

Do you have a Bot framework? Integrate it!

Support and sell

Engage with customers at the right time and convert the sale.

Secure peace-of-mind

Our on-premises or cloud deployments give you complete control over data flow, data storage, security and compliance.

 

Learn more on security and compliance

Be productive and organized

Agent's view Agent's view

Visual troubleshooting

Understand your customer’s context quickly by seeing what they see and proactively offer support to web site visitors.

Agent's view Agent's view

Handle multiple conversations

Juggle multiple conversations at once. See who 
is online, who is typing and who's replied—all in real-time

Agent's view Agent's view

Personalize your response

Use canned responses to automate without losing that personal touch.

Agent's view Agent's view

Session information

An archive of all your customer interactions. Get statistics, share the information by mail, integrate it with your CRM, export it, make it available for customers, or analyze it for a better customer experience.

Insight into performance

Insight into performance

Listen to your customers

Satisfaction ratings allow a customer to provide feedback for every conversation.

Analyze the customer experience

See what drives interaction and where help is required. See who is engaged and what methods are used. 

Discover Unblu’s Conversational Platform for Financial Services today

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Fact Sheet

Download a PDF version of our Product Guide

Product Guide