CHATBOT
Combine the best of AI and human
Unblu Chatbot offers the perfect hybrid experience between the facility of chatbot interactions and the reassuring familiarity of human-to-human exchange.
Optimize your customer service efforts
Our chatbot allows customers to begin a chatbot conversation but transfer to a human advisor at any moment.
Increase satisfaction
Save customers time with the convenience of online chatbot advice. Then increase their satisfaction by allowing them to transfer to a human advisor, providing the added support of a personal interaction.
Unblu’s Bot Dialog Builder
Specialist bots are trained independently for their topic
Automatically assign incoming chats to active agents or departments – ensuring prompt support while avoiding agent overload.
Full conversation history available and customer utterances converted to training phrases.
Full bot training capability with intent assignment of training phrases and backlog for future usage. Split delivery for fast validation of the trained model prior to going into production. One-click deployment to production.
Out-of-the-box chatbot with human chat hand-over.
Automatically assign incoming chats to active agents or departments – ensuring prompt support while avoiding agent overload.
Integrated into Open AI
Unblu Chatbot is integrated with Open AI to support certain use cases: collecting public information on the web, financial education, improving feedback, improving the efficiency of intent generation, etc.
Make customer support more natural and intuitive
Low impact & support required
For simple everyday banking operations, interacting with our chatbot provides timely and relevant advice in a manner that is engaging and helpful.
Potential impact & low support
Our chatbot build the bridge to human financial advice on things like mortgages or insurance in the natural context of a conversation rather than in support pages and FAQs.
High impact & high complexity
For complex long-term investments, customers prefer speaking to a real person offering specific and empathetic advice so will appreciate the chance to transfer from bot to advisor.
Low impact & low support
When paying a bill or transferring money, customers can find the answers to issues faster by speaking with a chatbot than by searching the website.
Optimize and modernize customer service delivery
Do you already have a bot?
Integrate chatbots with Unblu’s conversational banking solution
You can now introduce a Virtual Assistant into the Unblu interface, enhancing customer service further with automated financial advice and recommendations.
Rather than lengthy FAQ pages, opt for a chatbot platform interface where customers can find answers to their questions via a conversation.
Bridge the gap between the human and chatbot experience with Unblu’s hybrid conversational banking solution that allows a seamless transition between the convenience of digital exchange and the familiarity of human contact.
Central Bot integration
The central Bot Integration component serves to connect Bot frameworks—such as RASA or Microsoft Bot Framework—with the Unblu Collaboration Server.
Webhooks
Webhooks—real-time notifications— received from the Unblu Collaboration Server are then translated into a format that can be understood by the Bot framework.
Bot Framework
Messages and any actions from the Bot framework are also translated into understandable Web-API calls on the Collaboration server, allowing any Bot framework to be integrated.
See Unblu in action