Deliver the in-person experience online
Unblu’s platform can transform the customer journey, empowering your teams to offer a more personalized, efficient, and flexible experience, boosting satisfaction and rocketing sales.
We allow financial institutions to
Serve customers on their terms
By being able to visually interact, the customer is provided with a more effective form of guidance through unfamiliar applications, products or transactions, ensuring online channel adoption and success. Assist prospects and customers to subscribe and purchase your products/services when they are ready for that.
Grow revenue via existing online channels
We facilitate customer acquisition/onboarding by leveraging your existing investments. Thanks to Unblu, you can offer advice and guidance in the natural and intuitive form of a conversation using digital tools like live chat or video, communicating with customers at their convenience, anytime, anywhere.
Improve customer support
Unblu allows customers and agents to get to the point quicker and improve the resolution time for the issue. This shortens support interaction times and increases customer satisfaction.
Improve digital customer experience
We help financial institutions to provide a digital customer experience in-line with customers’ expectations. Thanks to Unblu, they can balance automation and human advice.
Different products for diverse needs
Texting: chat on-the-go
Secure messenger allows customers to chat with agents asynchronously according to their schedule and on an easy-to-use platform that can even be integrated into WhatsApp or Facebook Messenger. Live chat allows for real-time conversation while canned responses accelerate responses.Learn more about secure messaging Learn more about live chat
Co-browsing & screen sharing: see what they see
Use screen-sharing to gain a basic visual context to customer problems. Or initiate a co-browsing session to take it to the next level, joining customers in their browser, collaborating with them on documents, and guiding them through issues.Learn more about co-browsing Learn more about screen sharing
Chatbot: instant low-cost-support
Chatbots are the first port of call for low-stakes problems—like making a payment—offering immediate cost-efficient help. Agents are free to focus on complex problems or can step in if a customer needs to speak to them at any moment.Learn more about chatbot integration
Learn more about video & audio call
Connect with customers in remote person-to-person exchange using video call, offering reassuring and empathetic support and continuing to build trust even when in-person meetings are impossible. If a customer prefers, you can switch to audio call instead.Learn more about video & audio call
How we are different
Data protection, access to audit trails, masking, encrypted archiving, and geofencing all ensure that Unblu’s conversational tools are compliant with the necessary financial regulations.
The SecureFlow Manager (SFM) ensures even the most highly secured applications can be safely accessed. Unblu’s technology can also be integrated into existing security set-ups without compromising them.
Unblu Solutions require no downloads or installations for end users.
Different digital tools can be combined into a single seamless journey, with advisors and customers able to switch smoothly between solutions and channels as necessary.
On-premise installation is available. Other options are the Unblu Financial Cloud or a dedicated cloud operated by Unblu.
Unblu’s implementation methodology allows full operationality within a month. Our modular system means you can license some functions now and activate others later, without additional installation projects.
Unblu has been transforming financial customer service for over ten years, helping more than 150 banks and insurance companies with innovative conversational tools that build trusting and meaningful relationships.
Book a demo
For secure and efficient online advice and a seamlessly integrated customer experience, choose Unblu.