Unblu’s platform can transform the customer journey, empowering your teams to offer a more personalized, efficient, and flexible experience, boosting satisfaction and rocketing sales.
Self-service tools like chatbot allow customers access to advice anytime, anywhere, instantaneously. Text messaging and video are also available for more specific help, allowing for remote and convenient person-to-person communication.
Resolve problems faster with digital tools like live chat for rapid responses to multiple customers at once, or co-browsing, providing a visual context to get to the crux of an issue quickly.
Multiply the opportunities for interacting with customers with digital tools like live chat or chatbots, connecting and communicating more frequently, increasing touchpoints, and generating more interest in products.
On live chat, canned responses reduce reply times for more efficient support, while chatbots offer risk-free automation as customers can transfer to an agent whenever they need to.
Ease the workload of agents with chatbots to take over low-stakes and simple customer queries while co-browsing can reduce resolution times. Faster customer support means lower operational costs.
Secure messenger allows customers to chat with agents asynchronously according to their schedule and on an easy-to-use platform that can even be integrated into WhatsApp or Facebook Messenger. Live chat allows for real-time conversation while canned responses accelerate responses.
Use screen-sharing to gain a basic visual context to customer problems. Or initiate a co-browsing session to take it to the next level, joining customers in their browser, collaborating with them on documents, and guiding them through issues.
Chatbots are the first port of call for low-stakes problems—like making a payment—offering immediate cost-efficient help. Agents are free to focus on complex problems or can step in if a customer needs to speak to them at any moment.Learn more about chatbot integration
Connect with customers in remote person-to-person exchange using video call, offering reassuring and empathetic support and continuing to build trust even when in-person meetings are impossible. If a customer prefers, you can switch to audio call instead.Learn more about video & audio call
For secure and efficient online advice and a seamlessly integrated customer experience, choose Unblu.
Download a PDF version of our Product Guide