We allow financial institutions to
Demonstrate that every exchange matters
Use customer-centric digital solutions to personalize interactions, leveraging ‘moments of truth’ and stepping in at just the right moment with valuable help. Embedded co-browsing provides call center agents with a visual context to queries. This simplifies and speeds up the task of giving advice on issues like account charges, technical problems, or stolen cards.
Reduce costs while boosting satisfaction
With their problems resolved faster and more easily, customers are left satisfied. Support costs are also reduced thanks to the improved efficiency when features like co-browsing are enabled. With the Unblu platform available on every channel and device, customers have access to remote yet seamless and consistent customer support wherever they are, at any time.
Grow Net Promoter Score
By approaching the relationship from the customer’s perspective, banks and insurers can consistently prove their value, improving the overall service, and increasing satisfaction while reducing costs.
How we are different
Data protection, access to audit trails, masking, encrypted archiving, and geofencing all ensure that Unblu’s conversational tools are compliant with the necessary financial regulations.
The SecureFlow Manager (SFM) ensures even the most highly secured applications can be safely accessed. Unblu’s technology can also be integrated into existing security set-ups without compromising them.
Unblu Solutions require no downloads or installations for end users.
Different digital tools can be combined into a single seamless journey, with advisors and customers able to switch smoothly between solutions and channels as necessary.
On-premise installation is available. Other options are the Unblu Financial Cloud or a dedicated cloud operated by Unblu.
Unblu’s implementation methodology allows full operationality within a month. Our modular system means you can license some functions now and activate others later, without additional installation projects.
Unblu has been transforming financial customer service for over ten years, helping more than 150 banks and insurance companies with innovative conversational tools that build trusting and meaningful relationships.
Book a demo
For secure and efficient online advice and a seamlessly integrated customer experience, choose Unblu.