Agent Desk

One central dashboard to manage it all

Agents' roles and workflows demand a flexible control desk. Ours is 100% configurable, enabling businesses to continuously improve both the agent and customer experience.

Queue

Queue

Incoming conversation requests from visitors and customers appear in the queue, to wait for an agent to pick it up.

Inbox

Inbox

The inbox is where agents and advisors manage ongoing conversations. 

Liberate yourself from your desk

Liberate yourself from your desk

Get work done where you need to. Start conversations on any platform–Mac, Windows, iOS or Android.

Learn more about Mobile SDK

Manage it all

Account settings Account settings

Define global settings

Layout, languages, use cases, canned responses, field masking, etc. Everything is easily configurable.

Account settings Account settings

Create users and teams

Replicate your structure easily by organizing your agents into different teams based on skills, language, expertise, or even location.

Account settings Account settings

Configure domains

Indicate where you will run Unblu. Create and manage the snippets easily.

Insight into performance

Insight into performance

Listen to your customers

Satisfaction ratings allow a customer to provide feedback for every conversation.

Analyze the customer experience

See what drives interaction and where help is required. See who is engaged and what methods are used. 

Discover Unblu’s Conversational Platform for Financial Services today

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Fact Sheet

Download a PDF version of our Product Guide

Product Guide