Agents roles and workflows demand a flexible control desk. Our is 100% configurable, enabling businesses to continuity improve both the agent and customers experience.
Layout, languages, use cases, canned responses, field masking, etc. Everything is easily configurable.
Indicate where you will run unblu. Create and manage the snippets easily.
Replicate your structure easily and let your expert answer requests related directly to their areas of expertise.
Leverage business intelligence - use built-in stats to analyse and improve your business processes.
Organise your agents into different teams based on skills, language, expertise, or even location.
Using unblu API, integrate with internal systems to deliver key information for day-to-day work.
Shift workloads and allocate resources in real-time, all with minimum training required.
Log and map session rating feedback against each agent or team.
Easily access electronic records and use them to learn about your customer's behaviour and queries.
Get work done where you need to. Start conversations on any platform–Mac, Windows, iOS or Android.
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