Agents' roles and workflows demand a flexible control desk. Ours is 100% configurable, enabling businesses to continuously improve both the agent and customer experience.
Incoming conversation requests from visitors and customers appear in the queue, to wait for an agent to pick it up.
The inbox is where agents and advisors manage ongoing conversations.
Get work done where you need to. Start conversations on any platform–Mac, Windows, iOS or Android.Learn more about Mobile SDK
Layout, languages, use cases, canned responses, field masking, etc. Everything is easily configurable.
Replicate your structure easily by organizing your agents into different teams based on skills, language, expertise, or even location.
Indicate where you will run Unblu. Create and manage the snippets easily.
Satisfaction ratings allow a customer to provide feedback for every conversation.
See what drives interaction and where help is required. See who is engaged and what methods are used.
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