Keep on top of all customer communications
Empower your agents to better manage new and ongoing customer interactions for an efficient service experience.
Find the right words. Instantly
What difference do a couple of seconds make? On average, people lose 2 seconds of work per minute by using their mouse instead of keyboard shortcuts. That’s 8 days of work a year.
Unblu saves the seconds that quickly become minutes by:
- Providing quick answers with canned responses.
- Speeding up complex answers with configurable placeholders.
Unblu empowers your agents with configurable shortcuts to speed up navigation
Unblu empowers you to decide when a conversation recording begins. Each conversation layer can be recorded and shared with the financial institution and the customer.
Conversations are stored as MP4 files and are only available to authorized users. Each record is kept in a secure database or directly retrieved through an S3 bucket.
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