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Solutions: Retail banking

Humanizing Online Customer Experience

Discover in our new FactSheet how in-person customer engagement solutions can help banks to convert and engage customers by increasing their sales through all channels, increasing customer loyalty and getting a higher differentiation   Increase sales through all channels. The improvement in customer experience directly impacts brand reputation, which translates into sales. Increase customer loyalty.

PSD2: Impact on customer experience, self-service and collaboration solutions

Banks must build bridges between faceless online self-service systems and traditional communication methods in order to have a direct and positive effect on customer satisfaction, sales conversion, and customer loyalty. What are the challenges? With PSD2, Banks can no longer rely on and leverage that customer data is uniquely theirs. A greater emphasis on a