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Case Study

Leveraging Unblu to increase product conversion

In 2020, Raiffeisenbank first began collaborating with Unblu. After adding Live Chat and Co-Browsing, their agents were able to offer a higher quality service overall. 

But that’s just one part of the story. With a streamlined service, Raiffeisenbank agents were better able to gain insights from customer interactions, recommend products suited to them – and increase their product conversion as a result.

What you will learn

  • Understand the service-to-sale strategy from Raiffeisenbank 
  • Discover key metrics around Live Chat handling time, client satisfaction, agent conversion rate 
  • Understand how Unblu was leverage to facilitate the migration of 500 000 clients to a different front-end. 

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Case Study
Ensuring a smooth digital migration

Crédit Agricole next bank (Suisse) identified and anticipated potential areas of friction in their customer journey when planning to migrate to a new e-banking environment. By partnering with Unblu, they managed to maintain a smooth experience throughout their client onboarding.
Resource
Overcoming Regulatory Barriers to Enhance Client Interaction

How wealth management firms and private banks communicate with their clients is coming under increased scrutiny from regulators, particularly surrounding the recording of conversations.  But how do you overcome regulatory barriers without sacrificing the next-level experience that clients expect? In.
Whitepaper
Digital banking, done right

How to level up your digital customer experience in a branchless world No relationship can thrive without trust – and yet that’s exactly what’s missing in today’s challenging digital banking landscape. What do your customers think about you? Rebuild customer.

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