Cloud and on-premises
One solution with many possibilities
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Cloud or On-Premises?
It’s up to you, we can deliver both
Unblu Financial Cloud
Remain compliant, speed up Unblu implementation and reduce running and maintenance costs. Our financial cloud is fully ISO 27001: 2013 certified and it is compliant with the FINMA Guidelines of Circular 2008/7 and of the SFBC Circular 2005/2 No. 87.
On-Premises
By default, Unblu offers a set up in either plain or OpenShift based Kubernetes. Kubernetes is an open-source technology for automating deployment, scaling, and management of containerized and highly scalable applications.
Unblu features
The same features are available in the cloud and on-premises. We will help you to choose the best architecture depending on your requirements and specifications. Here is a summary of the main features included in the Unblu suite. Activate all or just some.
Embedded co-browsing
Collaborate with the customer with cross-domain co-navigation
Universal co-browsing
Navigate together, viewing any public or private site on the web
Document co-browsing
Collaborate and guide customers through complex documentation
Video & voice
Offer personal, attentive one-on-one support
Secure messenger
An asynchronous channel for ongoing conversations
Live chat
Provide outstanding customer care and support in real-time
Mobile SDK
Enables all Unblu functionalities within native mobile Apps
SecureFlow manager
Highly secured applications can be safely accessed and co-browsed
Security & Compliance
| Product Security | |
| Single sign-on (SSO) for web and mobile | Unblu uses existing authentication mechanisms already in place in the on premise infrastructure of the customer. |
| SSL Encryption | All Unblu communication is secured through SSL. On premises, Unblu is architected to leverage existing security infrastructure (WAF /Reverse Proxy) and functions behind the SSL termination of an e-banking environment. |
| Sensitive information redaction | HTML fields marked as ‘Password’ are automatically protected. Content can be excluded or protected by simply adding a HTML attribute. |
| Privacy mode | In private mode the other party can no longer follow activity. Useful when clients want the agent's view masked. |
| Blacklisting and whitelisting of URLs | The administrator can configure the system to either blacklist certain URLs so they cannot be visited, or whitelist so that only specified URLs can be visited, during a Universal Co-browsing session. |
| Compliance | |
| Secure archiving | Interaction logs along with any message data (text, media, files) of every conversation is stored in the system. Standard APIs expose the information for downstream processing and archiving. |
| Video and voice recording | Audio and video conversations are an integrated feature of Unblu. They are conducted through built in Browser Capability leveraging WebRTC. Video sessions are encrypted end to end and can be recorded. Recordings can be encrypted using a public/private key pair. |
| Regulatory compliance | On-premise solutions run within your infrastructure. Giving you complete control over data flow, data storage and overall security. (GDPR, Mifid 2, PSD2, Financial Markets Regulator compliance) |
Implementation
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Onboarding package
We will guide you through the methodology that we’ve tested and perfected in over 150 implementations in financial services.
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Training sessions
If you want to implement the solution yourself the Unblu Academy will get you up to speed.
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Certified partner network
You can rely on one of our certified partners, we will be happy to introduce them to you
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Premium support service
All our Enterprise customers have access to our Premium Support Service
Financial Services Focus
We partner with the main front-end solution providers in the financial industry. Companies like Temenos, Crealogix, Backbase, Avaloq, ebankIT or Finastra use Unblu. Together, we will deliver on your online promise.
