Humanizing Online Customer Experience
Discover in our new FactSheet how in-person customer engagement solutions can help banks to convert and engage customers by increasing their sales through all channels, increasing customer loyalty and getting a higher differentiation
- Increase sales through all channels. The improvement in customer experience directly impacts brand reputation, which translates into sales.
- Increase customer loyalty. This is relevant since banks dedicate a lot of resources and efforts to acquire new customers, but sometimes they neglect their current customer. Several studies indicate that companies that invest in Customer Experience retain an average of 89% of their customers, compared to 33% of those that do not.
- Get a greater differentiation with respect to the competition. In markets with high competition, where differentiation by offer is sometimes complicated, caring for user experience is crucial to increase the perceived quality of the overall service provided.