Next Gen Mobile Video Banking Service goes live in Qatar
Qatar Islamic Bank has deployed Unblu mobile collaboration capabilities to support their clients around the globe.
After winning 3 awards in 2021 for (1) “Most User-Friendly Mobile Banking Solution”, (2) “Digital Bank of the Year” and (3) “Best Retail Mobile Banking Experience”, QIB is pursuing its efforts to drive mobile and digital engagement even further.
Video Banking is another market-first for QIB, which merges the online and offline world, taking our digital customer experience to a new level. Digital innovation and customer-centricity are core components of our business strategy and mission to revolutionize the banking scene in Qatar and beyond.
D. Anand, QIB’s General Manager – Personal Banking Group
With Unblu’ Video & Voice, Chat and Mobile Co-browsing capabilities added to QIB mobile App, clients will be able to benefit from a Video Banking service. Currently available when a customer applies for instant finance, it will be rolled out to cover other products and services in the future.
This new innovative service will allow them to place a video call with a QIB Service agent in order to get real-time advice while conducting their affairs via the App.
In addition, QIB Client Service agents will be able to support in context as clients can share their App screens using Unblu’ unique Mobile Co-browsing capabilities. Text-chat and voice-chat only will also be made available, providing QIB clients with a truly multi-channel customer experience, 24/7, anywhere in the world.
According to Luc Haldiman, CEO at Unblu, “this is Unblu's first client in the Middle East Region, thus we are very happy to see our efforts in developing Unblu’s mobile capabilities rewarded by being trusted by such a well established and recognized institution. Delivering omnichannel Client Experience is key to maintaining client engagement.”