Frontend components
Unblu provides a number of interfaces and interface integration points for both visitors and agents.
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Fully functional interfaces built in to the product: Agent Desk, Visitor Desk, Account Configuration interface, Global Server Configuration interface.
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Components provided out of the box that require integration: Floating Visitor UI, Embedded Visitor UI.
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APIs and SDKs to build your own interfaces: JS APIs, Unblu mobile SDKs for Android and iOS, Unblu web API.
Visitor-side components
Floating Visitor UI
On the visitor side, the primary interface in most installations is the Floating Visitor UI.
| Before V7, the Floating Visitor UI was called the Individual UI. |
The Floating Visitor UI is a web component provided by Unblu. It’s deployed by integrating it into your website. A website the Floating Visitor UI is integrated into is referred to as "Unblu-enabled".
The Floating Visitor UI is sometimes referred to as the "snippet" because it’s included in the page of your website as a snippet of HTML containing a <script> tag that loads the required JavaScript code. For most customers, the Floating Visitor UI is the default method through which visitors connect to Unblu.
For more information, refer to Floating Visitor UI integration.
Embedded Visitor UI
The Embedded Visitor UI is a web component provided by Unblu. It’s deployed by placing it directly inside your DOM tree with no floating overlay. Its size and position are defined by the website.
It provides visitors with a familiar way to send longer form messages that they already know today from applications like secure email.
Visitor Desk
The Visitor Desk is a version of the Floating Visitor UI that isn’t integrated into your website. Rather, it’s served directly from the Unblu server. It appears as a Floating Visitor UI in front of a neutral background.
The Visitor Desk is typically used when an agent wants to give a visitor access to Unblu outside the context of any particular webpage. They do so by sending the visitor a link to the Visitor Desk.
Custom visitor mobile apps using the Unblu mobile SDK
Using the Unblu mobile SDK, you can build custom mobile apps for your visitors to use that support the same features as the Floating Visitor UI. For more information, refer to Introduction to the Unblu mobile SDKs.
Agent-side components
Agent Desk
The Agent Desk is a conventional desktop browser web application served directly by the Unblu server. It allows agents to interact with visitors using Unblu.
Account Configuration interface
The Account Configuration interface is a conventional desktop browser web application served directly by the Unblu server. It’s used to configure and administer your Unblu installation.
Custom agent mobile app using the Unblu mobile SDK
Using the Unblu mobile SDK, you can build custom mobile apps for your agents.
JavaScript APIs
Unblu offers JavaScript APIs that you can use within your website to add functionality above and beyond that provided by the integrated visitor UIs. For more information, refer to JavaScript APIs.