Configuring the mobile co-browsing collaboration layer
Mobile co-browsing lets visitors share the view of a mobile app that has Unblu integrated into it with other conversation participants.
Prerequisites
Before you start configuring mobile co-browsing in specific conversation templates, you must activate it. If you don’t, the configuration properties for mobile co-browsing aren’t available in your conversation templates.
You can activate mobile co-browsing in the GLOBAL or ACCOUNT scope with the following configuration properties:
-
com.unblu.license.account.featureMobileSdkVisitor must be defined.
-
Set com.unblu.messenger.mobileVisitorSdkEnabled to
true. -
Set com.unblu.messenger.mobileCoBrowsingEnabled to
true.
General configuration options
For information on general configuration options, refer to the section General configuration options of the article Configuring and manipulating collaboration layers.
Mobile co-browsing configuration properties
| For mobile co-browsing to work with your app, you first have to integrate Unblu into the app using the Unblu mobile SDK for Android or iOS. Read the appropriate sections of the Unblu documentation on iOS and Android integration for information on how to do so, and consult the mobile SDK references for Android and iOS. |
The following configuration properties determine where participants can launch a mobile co-browsing session:
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com.unblu.visitor.ui.engagement.showRequestMobileCobrowsingEngagementOption: Allow visitors to launch mobile co-browsing from the Unblu welcome screen in a mobile app.
The following configuration properties allow you to customize mobile co-browsing to suit your organization’s needs:
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com.unblu.conversation.feature.mobileCoBrowsingEnabled: Enables mobile co-browsing in the conversation template.
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com.unblu.conversation.collaboration.approval.approveActivateMobile: Defines whether the context person must approve mobile co-browsing.
If the mobile co-browsing session would show the app of a participant other than the context person, that participant must also approve the mobile co-browsing session.
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com.unblu.messenger.startWithMobileCobrowsingOptionEnabled: Makes mobile co-browsing available as an option to start a session.
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com.unblu.conversation.collaboration.autostartLayers: Automatically launches a mobile co-browsing session. If necessary, this first triggers an approval request.
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com.unblu.conversation.collaboration.action.allowMarkInMobileCobrowsing: Enables mark mode in mobile co-browsing sessions.
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com.unblu.conversation.collaboration.approval.approveMarkMobile: Defines which types of participant the visitor must approve the use of mark mode for.
-
com.unblu.conversation.collaboration.action.allowStopMobileCobrowsing: List of participant types who may end a mobile co-browsing session.
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The indicator that there’s an ongoing mobile co-browsing is configurable using the configuration properties in the group com.unblu.mobiledevice.v2.client.core.MobileCoBrowsingIndicatorConfiguration. The text properties used in the mobile co-browsing indicator are in a group with the same name.
| There’ss no remote control mode in mobile co-browsing. |