The conversation layer for Temenos digital banking
Unblu embeds inside Temenos Digital, Temenos Wealth, and Temenos Journey Manager – so customers can reach a real banker, RM, or advisor without leaving the channel.
For Your customers and clients
Conversational banking, seamlessly built into Temenos
Retail customers, business banking clients, and private wealth clients get human support inside the Temenos Digital app, customer portal, or onboarding journey the moment they need it.
Help inside the Temenos app
Customers reach an agent or advisor from inside the Temenos Digital banking app or web portal – no phone callback, no third-party app, no journey reset.
Clean handoff from AI agent to human
When the chatbot can't close the case, customers move to a live RM with the full conversation, transaction context, and Temenos session intact – no repeating themselves.
One thread across the customer lifecycle
Onboarding via Temenos Journey Manager, day-to-day servicing, lending, and wealth conversations all live in one persistent, secure thread the customer can pick up on any device.
For Your RMS, Advisors & Customer Service Reps
More advice. Less admin. All inside Temenos Digital.
Manage every customer conversation from the front-office tools within Temenos Digital – no extra console, no second login, no copy-paste between Temenos and chat tools.
Every channel in one workspace
Secure messaging, video, voice, and co-browsing all run inside the Temenos Digital – with the Temenos customer 360 already in view.
Pick up where the bot left off
When a Temenos chatbot or AI agent hands off, the RM inherits the full thread, transaction context, and customer history – ready to advise in seconds.
Proactive outreach driven by Temenos signals
Trigger advisor outreach off Temenos transaction, onboarding, or lifecycle events – so the right RM reaches the right client at the right moment.
YOUR ORGANIZATION
One compliant audit trail across the whole Temenos customer lifecycle
Every Unblu conversation is captured, encrypted, and retained alongside the customer record Temenos already holds – delivered from the Temenos Banking Cloud, your private cloud, or fully on-premise.
Integrierte Compliance-Integrität
Stellen Sie sicher, dass jede Interaktion protokolliert, sicher und konform mit GDPR, FINMA und MiFID II ist - ohne Zusatzaufwand.
Sicherheit auf Enterprise-Niveau
Ein zertifizierter Connector, der sich in Ihre Kernsysteme integriert und so IT-Komplexität und Kosten für individuelle Entwicklungen reduziert.
Aufzeichnung & Audit von Interaktionen
Zeichnen Sie sämtliche Interaktionen über alle digitalen Kanäle vollständig auf und archivieren Sie diese in einem auditierbaren Verlauf – ergänzend zu den bestehenden Investorendaten.
High-impact tools, built into Temenos Digital
Front-office productivity for Relationship Managers, business bankers, customer service representatives, and wealth advisors – operating from Temenos Digital.
Centralized engagement
A single inbox for every customer channel – messaging, video, escalations – inside the Temenos Digital.
Centralized engagement
A single inbox for every customer channel – messaging, video, escalations – inside the Temenos Digital.
Specialist collaboration
Pull credit officers, business specialists, or wealth advisors into a live Temenos customer thread without losing context.
Specialist collaboration
Pull credit officers, business specialists, or wealth advisors into a live Temenos customer thread without losing context.
Proactive outreach
Take the initiative and reach out when a customer or client may benefit – driven by Temenos transaction and lifecycle signals.
Proactive outreach
Take the initiative and reach out when a customer or client may benefit – driven by Temenos transaction and lifecycle signals.
Deputy management
Hand customers between RMs across leave, time zones, or specialism. History and pending action are all passed over cleanly.
Deputy management
Hand customers between RMs across leave, time zones, or specialism. History and pending action are all passed over cleanly.
Native engagement across Temenos web & mobile
Unblu, embedded directly inside the Temenos Digital banking app, customer portal, and onboarding journeys.
Secure Messenger
Encrypted, persistent customer messaging that stays put across Temenos banking app sessions, devices, and lifecycle stages.
Secure Messenger
Encrypted, persistent customer messaging that stays put across Temenos banking app sessions, devices, and lifecycle stages.
Contextual Co-Browsing
Walk customers through Temenos Journey Manager onboarding, lending applications, or portfolio dashboards on a shared screen.
Contextual Co-Browsing
Walk customers through Temenos Journey Manager onboarding, lending applications, or portfolio dashboards on a shared screen.
One-click Video & Voice
Open a face-to-face advisory session from any Temenos Digital banking app screen – no third-party plugin, no external app, no install.
One-click Video & Voice
Open a face-to-face advisory session from any Temenos Digital banking app screen – no third-party plugin, no external app, no install.
Document Collaboration
Share, annotate, and sign loan paperwork, KYC documents, and disclosures inside the Temenos conversation – fully audited, never via email.
Document Collaboration
Share, annotate, and sign loan paperwork, KYC documents, and disclosures inside the Temenos conversation – fully audited, never via email.
GET IN TOUCH
Ready to bring high-touch conversation to your Temenos deployment?
Talk to the Unblu partnerships team to see the integration in action and explore how it deploys across your Temenos Digital, Temenos Wealth, Temenos Journey Manager, and Temenos Transact environments.
