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24 / 7 personal banking service – now also with instant co-browsing capability

comdirect bank AG is a member of the comdirect Group and operates in the B2C business line. comdirect is a leading direct bank and the market leader in online securities business for modern investors, offering brokerage, banking and advice. More than 1.7 million private customers have placed their trust in the bank.

With approximately 200 million page impressions a month, is one of Germany’s most heavily used financial websites.

Since it was established in 1994, comdirect is one step ahead of competition and shaped the online banking industry in Germany. Thanks to unblu co-browsing, the direct consulting services of the bank have yet become more personal. comdirect´s services outperform those offered by traditional branch based operations with regards to availability and quality of personalized services. Thanks to unblu co-browsing, the comdirect customer service representative can review complex product offerings, such as mortgages, together with the client. Without any download or other pre-requisite on the clients device, the advisor can see the same screen, assist in filling forms and help the customer navigate to the right resources on the webpage. This approach saves time that can now be invested into the essential asset of any business – the customer. More satisfied customers and growing revenues even from complex product offerings are the result and open a new dimension for online banks.

If you want to find out more about the comdirect co-browsing services, please visit the comdirect homepage (German only).

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