Take pride in every customer engagement

Unblu as a Strategic Choice:
Our Journey and Key Metrics

Eva Fedorová showcases Tatra Bank’s introduction of Co-Apping in its mobile app, enabling secure, real-time visual guidance between advisors and clients.

This feature dramatically improved efficiency, cutting process times by 40% while achieving outstanding client and banker satisfaction scores (NPS 94, usability 92.6).

Messenger as the Cornerstone of UNIQA’s Hybrid Client and Advisor Engagement

Frank Glück described UNIQA’s shift from sales staff using WhatsApp to a white-label Unblu Secure Messenger integrated into their mobile app and CRM, with 2,400 agents were onboarded.

The solution is now central to UNIQA’s digital customer engagement, enabling 80k+ secure conversations annually and preparing for further AI-driven enhancements.

How CMB Monaco turned a luxury wealth management experience digital

Olivier Pagès, Chief Innovation Officer and Chief of Staff at CMB Monaco, shared how the bank launched CMB Connect to replace unofficial apps and email with secure messaging and co-browsing.

The solution aims for 60% adoption, 25–35% faster onboarding, and a fully premium client experience, positioning the bank as a modern, innovative player.

Impact & Innovation: Past to Future

David Eberlein, VP Core Product Development, and Selina Widmer, Senior Product Manager, outline how Unblu’s commitment to customer-centric product development is leading to exciting, new AI-enhanced product features.