Secure Messenger
Client-advisor conversations without limits
Asynchronous, secure messaging for seamless client engagement – anytime, anywhere.
Maintain ongoing client access
Allow clients and advisors to pick up exactly where they left off, ensuring meaningful dialogue continues without the pressure of a live session.
Persistent conversation threads
Allow clients and advisors to pick up exactly where they left off, ensuring meaningful dialogue continues without the pressure of a live session.
Verified identity protection
Protect sensitive data and ensure total compliance by requiring portal-based authentication for every secure message exchanged.
Seamless multi-device journeys
Enable clients and advisors to switch between mobile and desktop devices without losing context, providing a truly frictionless experience.
Expand proactive reach
Drive engagement and revenue by initiating secure, targeted outreach and unifying your messaging ecosystem across every client touchpoint.
Targeted mass communication
Scale your expertise by sending product updates or insights to specific client segments, sparking meaningful dialogue with multiple users at once.
Proactive advisor outreach
Stay top-of-mind by initiating high-value conversations and sharing critical updates directly, without waiting for the client to reach out first.
Private advisory breakouts
Pivot seamlessly from group broadcasts to secure, one-on-one threads, providing the tailored, high-touch advice that builds long-term trust.
Secure channel migration
Protect sensitive data by moving conversations from risky public apps to a compliant, branded environment with a simple, secure invitation link.
Enrich every digital interaction
Enable meaningful, high-control communication with feature-rich tools that ensure every digital touchpoint feels both professional and personal.
Intuitive interaction tools
Ensure total clarity and professional polish with rich text, threaded replies, and reactions that make complex dialogue easy to follow.
Compliant document sharing
Remove friction from complex journeys by securely exchanging files in the chat thread, maintaining a complete, audit-ready record of interaction.
Expressive voice messaging
Give clients a convenient, personal way to share nuanced information by allowing voice notes that simplify communication when on the move.
Forbidding WhatsApp is mission impossible
“Unblu Secure Messenger helps us provide our clients with a 100% premium experience. Unblu is a gamechanger.”
Synchronize the client journey
Eliminate friction by transitioning between messaging, voice, and video calls instantly, providing a fluid journey in one secure environment.
Immediate Video & Voice
Minimize client effort and accelerate resolution by moving from a text thread to a secure voice or video call with a single click.
Comprehensive collaboration tools
Empower advisors to solve complex problems in real-time by adding Co-Browsing or Document Collaboration to any secure messaging thread.
Third-party connectors
Standard connectors for WhatsApp and SMS. Give clients the option to communicate on the channel they prefer.
Intelligent advisor support
Scale your advisory impact with AI-driven insights that automate routine tasks, giving experts more time for high-value client relationship work.
Intelligent real-time suggestions
Empower advisors with Gen AI suggestions that ensure faster, context-aware, and highly accurate responses directly within Secure Messenger.
Automated administrative relief
Free up advisor capacity by delegating routine administrative tasks to AI, ensuring focus remains on delivering premium, personalized service.
Put your brand in your advisors' hands
Give advisors a dedicated mobile app – published under your own brand – with bank-grade security built in from day one.
A fully branded experience
Launch a white-label iOS and Android app tailored to your corporate identity – logos, icons, fonts, and colors – without the cost and complexity of a custom build.
Complete engagement on the go
Keep advisors responsive anywhere with secure messaging, Video & Voice, Document Collaboration, and native push notifications in a single mobile workspace.
Bank-grade mobile security
Protect every interaction with a built-in integrity module aligned to OWASP MASVS – including device binding, jailbreak detection, and screen-capture blocking – with no third-party SDKs to license.
Frictionless, secure access
Verify advisors with two-factor authentication and biometric unlock, plus Microsoft and OpenID Connect SSO, with a device dashboard for full visibility and remote logout.
Security and compliance at the core
Minimize security risks while ensuring user privacy and regulatory compliance with every interaction.
Message and file interceptor
Integrate with external DLP applications to detect and prevent sensitive or restricted content before it enters the chat.
Secured access control
Granular permissions ensure compliance by restricting access based on role and conversation sensitivity.
Industry standard accessibility
Make Live Chat fully accessible for all users, and be compliant with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Customer identification
Verify clients using e-banking or wealth portal authentication, with instant confirmation on the Agent Desk.
How is Unblu different
Feature/criteria
Unblu
Secure Messenger
Generic messaging apps (WhatsApp, Signal, Facebook Messenger, etc.)
Data compliance (GDPR, FINMA, MiFID II, HIPAA, etc.)
Fully compliant with financial regulations; audit-ready
Not designed for enterprise compliance; limited logging or auditing
Data ownership & hosting
Hosted in secure, enterprise-grade environments; banks keep data ownership
Data controlled by third-party providers; limited control
Archiving
& audit grails
Full message archiving, audit logs
No native archiving; third-party tools required
Encryption
End-to-end encryption + enterprise key management
End-to-end encryption (Signal/WhatsApp);
not enterprise-controlled
Integration with enterprise systems (CRM, core banking, contact center)
Native integration with banking workflows
No native integration; APIs limited or unavailable
Integration with popular messaging apps
Allows for the use of popular apps (i.e. WhatsApp, Signal, etc.) with full Secure Messenger benefits
N/A
User authentication
Secure SSO from banking portal/online banking
Relies on phone numbers or social accounts
White-label & Branding
Fully customizable, white-label for financial institutions
No customization beyond profile picture + basic information
Support for regulated Industries
Built for banking, insurance
Not certified for regulated industries
Message retention policies
Configurable by enterprise for compliance
Limited or no retention controls
Customer engagement features
Co-Apping/Co-Browsing/ Document Collaboration, secure file sharing, escalation to Video & Voice
Basic file sharing, no Co-Apping/ Document Collaboration or advanced engagement
Availability across devices
Built for desktop and mobile collaboration
Not built for collaboration purposes
Unblu Secure Messenger
Data compliance (GDPR, FINRA, MiFID II, HIPAA, etc.)
Fully compliant with financial regulations; audit-ready
Data ownership & hosting
Hosted in secure, enterprise-grade environments; banks keep data ownership
Archiving& audit grails
Full message archiving, audit logs
Encryption
End-to-end encryption + enterprise key management
Integration with enterprise systems (CRM, core banking, contact center)
Native integration with banking workflows
Integration with popular messaging apps
Allows for the use of popular apps (i.e. WhatsApp, Signal, etc.) with full Secure Messenger benefits
User authentication
Secure SSO from banking portal/online banking
White-label & Branding
Fully customizable, white-label for financial institutions
Support for regulated Industries
Built for banking, insurance
Message retention policies
Configurable by enterprise for compliance
Customer engagement features
Co-Apping/Co-Browsing/ Document Collaboration, secure file sharing, escalation to Video & Voice
Availability across devices
Built for desktop and mobile collaboration
Generic messaging apps (WhatsApp, Signal, Facebook Messenger, etc.)
Data compliance (GDPR, FINRA, MiFID II, HIPAA, etc.)
Not designed for enterprise compliance; limited logging or auditing
Data ownership & hosting
Data controlled by third-party providers; limited control
Archiving& audit grails
No native archiving; third-party tools required
Encryption
End-to-end encryption (Signal/WhatsApp);
not enterprise-controlled
Integration with enterprise systems (CRM, core banking, contact center)
No native integration; APIs limited or unavailable
Integration with popular messaging apps
N/A
User authentication
Relies on phone numbers or social accounts
White-label & Branding
No customization beyond profile picture + basic information
Support for regulated Industries
Not certified for regulated industries
Message retention policies
Limited or no retention controls
Customer engagement features
Basic file sharing, no Co-Apping/ Document Collaboration or advanced engagement
Availability across devices
Not built for collaboration purposes
Frequently asked questions
What integrations does Unblu offer for secure messaging?
Unblu Secure Messenger offers flexible integration via REST and JavaScript APIs, supporting deployment in e-banking portals, mobile apps, or as a standalone interface. It integrates seamlessly with core banking and CRM systems, including Avaloq, Backbase, Objectway, Wealth Dynamix, Broadridge, and BNY Pershing. The platform also connects with enterprise-grade DLP and archiving systems for compliance, supports bank-level authentication inheritance, and offers connectors to messaging apps like WhatsApp.
How does secure messaging work?
Unblu Secure Messenger uses strong end-to-end encryption. Unlike consumer apps, enterprises can manage encryption keys and control data hosting, ensuring compliance and data sovereignty.
Which messaging app is most secure?
The “most secure” software depends on your needs. Consumer apps like Signal and WhatsApp provide strong encryption, but they aren’t built for enterprise compliance. Unblu Secure Messenger combines end-to-end encryption with enterprise-grade controls, compliance with regulations (GDPR, MiFID II, FINRA, HIPAA), and full auditability, making it more secure in a regulated business environment.
