Messaging
No channel is off limits
Enjoy a complete suite of secure, omnichannel messaging solutions – live, asynchronous, and integrated.
A unified experience across every digital channel
Empower customers to engage on their terms while ensuring security, compliance, and efficiency.
Boost customer satisfaction with real-time engagement through Live Chat, ongoing advisory communication via Secure Messenger, or reach out on popular channels like WhatsApp & SMS.
Effortlessly move conversations from SMS or WhatsApp to Secure Messenger when discussing sensitive or confidential information.
Consolidate all customer interactions into one single platform to ensure full conversation history, compliance, and personalized service.
Real-time engagement with Live Chat
Fast, efficient customer interactions that drive immediate resolutions.
Enhance interactions with individual customer-facing AI for instant self-service and smart routing, while equipping agents with AI-driven insights for faster, more accurate responses.
Switch conversations from the bot to human agents when deeper expertise is needed, ensuring a smooth and personalized experience.
Enable a wide range of secure file sharing, along with voice messages, translations, and interactive chat tools.
Secure, ongoing conversations with Secure Messenger
Compliant messaging app for advisory services and long-term engagement.
Keep conversations open and accessible for advisors and clients over time with an omnichannel platform that stores your conversation history.
Ensure encrypted, authenticated interactions that meet financial regulations. Build customer relationships with a consistent experience.
Initiate meaningful conversations with product insights, updates, and support.
We have been using Unblu for more than 7 years and today we are handling more than 20,000 Unblu conversations every month.
Mike Koller
Head of Digital Banking
Incorporating Live Chat and Co-Browsing has transformed our ability to deliver a more efficient and higher-quality service experience.
Nicola Andreetta
Head of supportoATTIVO
Engage customers on their preferred channels with Third-Party Connectors
Indulge customer preferences and meet your clients where they are – WhatsApp, SMS, and beyond.
Centralize WhatsApp, SMS, and other third-party platforms within Unblu.
Move sensitive discussions from SMS or mobile app platforms like WhatsApp into Secure Messenger.
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