Agent conversation UI configuration
Label for the end conversation button.
Key: com.unblu.agent.conversation.ui.btnEndConversation
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: End Conversation
com.unblu.agent.conversation.ui.btnEndConversation<langcode>=<value>Label for the "forward to agent" button
Key: com.unblu.agent.conversation.ui.labelForwardAgent
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Forward to agent
com.unblu.agent.conversation.ui.labelForwardAgent<langcode>=<value>Label for the "forward to team" button
Key: com.unblu.agent.conversation.ui.labelForwardTeam
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Forward to team
com.unblu.agent.conversation.ui.labelForwardTeam<langcode>=<value>Label for the "invite an agent" button
Key: com.unblu.agent.conversation.ui.labelInviteAgent
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Invite an agent
com.unblu.agent.conversation.ui.labelInviteAgent<langcode>=<value>Label for the "invite a team" button
Key: com.unblu.agent.conversation.ui.labelInviteTeam
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Invite a team
com.unblu.agent.conversation.ui.labelInviteTeam<langcode>=<value>Label for the "Invite a visitor" button
Key: com.unblu.agent.conversation.ui.labelInviteVisitor
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Invite a visitor
com.unblu.agent.conversation.ui.labelInviteVisitor<langcode>=<value>Label for the "invite a visitor" button
PIN expired label
Key: com.unblu.agent.conversation.ui.pinExpired
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: The PIN expired
com.unblu.agent.conversation.ui.pinExpired<langcode>=<value>Label when the PIN has expired
Label for the "generate new PIN" button
Key: com.unblu.agent.conversation.ui.pinGenNewBtnLabel
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Generate new PIN
com.unblu.agent.conversation.ui.pinGenNewBtnLabel<langcode>=<value>Label for the "generate new PIN" button.
Label for the PIN code
Key: com.unblu.agent.conversation.ui.pinLabel
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Share this PIN with your customer
com.unblu.agent.conversation.ui.pinLabel<langcode>=<value>Label displaying PIN expiry
Key: com.unblu.agent.conversation.ui.pinRemainingTime
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: PIN expires in ${time}
com.unblu.agent.conversation.ui.pinRemainingTime<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
time |
INTEGER |
Title for the PIN dialog
Key: com.unblu.agent.conversation.ui.pinTitle
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Join a customer conversation
com.unblu.agent.conversation.ui.pinTitle<langcode>=<value>Tooltip for the "configure conversation" button
Key: com.unblu.agent.conversation.ui.tooltipConfigureConversation
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Configure conversation
com.unblu.agent.conversation.ui.tooltipConfigureConversation<langcode>=<value>Tooltip for the "forward conversation" button
Key: com.unblu.agent.conversation.ui.tooltipForwarding
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Forward conversation
com.unblu.agent.conversation.ui.tooltipForwarding<langcode>=<value>Tooltip for the "invite to conversation" button
Key: com.unblu.agent.conversation.ui.tooltipInvite
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Invite people to the conversation
com.unblu.agent.conversation.ui.tooltipInvite<langcode>=<value>Label for invite button
Key: com.unblu.agent.conversation.ui.visitorInviteBtnInvite
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Invite
com.unblu.agent.conversation.ui.visitorInviteBtnInvite<langcode>=<value>Legacy label no longer used
Label for renew PIN button
Key: com.unblu.agent.conversation.ui.visitorInviteBtnRenew
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Renew
com.unblu.agent.conversation.ui.visitorInviteBtnRenew<langcode>=<value>Label for revoke invitation button
Key: com.unblu.agent.conversation.ui.visitorInviteBtnRevoke
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Revoke
com.unblu.agent.conversation.ui.visitorInviteBtnRevoke<langcode>=<value>Label for the email address input
Key: com.unblu.agent.conversation.ui.visitorInviteLabelEmail
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Email address
com.unblu.agent.conversation.ui.visitorInviteLabelEmail<langcode>=<value>Label for the invitation type select
Key: com.unblu.agent.conversation.ui.visitorInviteLabelType
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Choose an invitation type
com.unblu.agent.conversation.ui.visitorInviteLabelType<langcode>=<value>Label displaying the invitations expiry
Key: com.unblu.agent.conversation.ui.visitorInviteRemainingTime
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Expires in ${time}
com.unblu.agent.conversation.ui.visitorInviteRemainingTime<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
time |
STRING |
Title for the customer invitation fly-in menu
Key: com.unblu.agent.conversation.ui.visitorInviteTitle
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Invite a Customer
com.unblu.agent.conversation.ui.visitorInviteTitle<langcode>=<value>Label for Email invite
Key: com.unblu.agent.conversation.ui.visitorInviteTypeEmail
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Email invitation
com.unblu.agent.conversation.ui.visitorInviteTypeEmail<langcode>=<value>Label for PIN invite
Key: com.unblu.agent.conversation.ui.visitorInviteTypePin
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: PIN invitation
com.unblu.agent.conversation.ui.visitorInviteTypePin<langcode>=<value>Warning displayed if the conversation has already been forwarded.
Key: com.unblu.agent.conversation.ui.warningAlreadyForwarded
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: The conversation has already been forwarded, do you want to revoke it and forward to someone else?
com.unblu.agent.conversation.ui.warningAlreadyForwarded<langcode>=<value>Conversation UI configuration
"End conversation" dialog text
Key: com.unblu.conversation.ui.dialogQuestionEndConversation
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Do you really want to end the conversation?
com.unblu.conversation.ui.dialogQuestionEndConversation<langcode>=<value>Main text for the dialog asking whether the conversation should really be ended
"End dialog" conversation title
Key: com.unblu.conversation.ui.dialogTitleEndConversation
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: End conversation
com.unblu.conversation.ui.dialogTitleEndConversation<langcode>=<value>Title for the dialog asking whether the conversation should really be ended
Error text when not authorized to connect
Key: com.unblu.conversation.ui.errorConnectNotAuthorized
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You are not allowed to open this conversation.
You can ask the assigned agent for an invitation to join.
com.unblu.conversation.ui.errorConnectNotAuthorized<langcode>=<value>The text displayed when someone attempts to join a conversation that they are not authorized to join
"Unknown conversation" message text
Key: com.unblu.conversation.ui.errorConnectUnknownConversation
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: The requested conversation does not exist
com.unblu.conversation.ui.errorConnectUnknownConversation<langcode>=<value>Message displayed when a user attempts to connect to a conversation that doesn’t exist
"Unknown presence" message text
Key: com.unblu.conversation.ui.errorConnectUnknownPresence
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Your presence is unknown to the server
com.unblu.conversation.ui.errorConnectUnknownPresence<langcode>=<value>Message displayed when a user attempts to connect to a conversation without being present in that conversation
Aria label for the Visitor Individual UI
Key: com.unblu.conversation.ui.individualUiAriaLabel
Allowed Scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
# Fallback value: Chat and collaboration interface. Press the "escape" key to close this user interface.
com.unblu.conversation.ui.individualUiAriaLabel<langcode>=<value>Dialog message displayed when navigating out of a conversation will end an active call
Key: com.unblu.visitor.ui.closeWillEndCallMessage
Allowed Scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
# Fallback value: Are you sure you want to end the call?
com.unblu.visitor.ui.closeWillEndCallMessage<langcode>=<value>Dialog message displayed when navigating out of a conversation will end co-browsing
Key: com.unblu.visitor.ui.closeWillEndCollaborationMessage
Allowed Scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
# Fallback value: Are you sure you want to end the collaboration?
com.unblu.visitor.ui.closeWillEndCollaborationMessage<langcode>=<value>Dialog message displayed when navigating out of a conversation will end the conversation
Key: com.unblu.visitor.ui.closeWillEndConversationMessage
Allowed Scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
# Fallback value: Are you sure you want to end the conversation?
com.unblu.visitor.ui.closeWillEndConversationMessage<langcode>=<value>Call UI configuration
Collaboration space UI configuration
Label for the layer action "mark"
Key: com.unblu.conversation.collabspace.layerActionMark
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Toggle mark mode
com.unblu.conversation.collabspace.layerActionMark<langcode>=<value>Label for the layer action "pause sharing"
Key: com.unblu.conversation.collabspace.layerActionPauseSharing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Pause and resume sharing
com.unblu.conversation.collabspace.layerActionPauseSharing<langcode>=<value>Label for the layer action "remote control"
Key: com.unblu.conversation.collabspace.layerActionRemoteControl
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Toggle remote control
com.unblu.conversation.collabspace.layerActionRemoteControl<langcode>=<value>Label for the layer action "scroll lock"
Key: com.unblu.conversation.collabspace.layerActionScrollLock
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Toggle scroll lock
com.unblu.conversation.collabspace.layerActionScrollLock<langcode>=<value>Body of the dialog for the threshold of the layer inactivity timeout
Key: com.unblu.conversation.collabspace.layerInactivityDialogBody
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${layerName} was not used for a long time. It will be stopped in ${remainingTime}.
com.unblu.conversation.collabspace.layerInactivityDialogBody<langcode>=<value>Body of the dialog shown when a collaboration layer is about to run into a timeout because of inactivity
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
|
remainingTime |
STRING |
Label of the "Continue" button in the dialog for the layer inactivity timeout
Key: com.unblu.conversation.collabspace.layerInactivityDialogContinueButton
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: I'm back
com.unblu.conversation.collabspace.layerInactivityDialogContinueButton<langcode>=<value>Label on the "Continue" button of the dialog shown when a collaboration layer is about to run into a timeout because of inactivity
Label of the "Stop" button in the dialog for the layer inactivity timeout
Key: com.unblu.conversation.collabspace.layerInactivityDialogStopButton
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Stop
com.unblu.conversation.collabspace.layerInactivityDialogStopButton<langcode>=<value>Label of the "Stop" button of the dialog shown when a collaboration layer is about to run into a timeout because of inactivity
Title of the dialog for the threshold of the layer inactivity timeout
Key: com.unblu.conversation.collabspace.layerInactivityDialogTitle
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: No activity
com.unblu.conversation.collabspace.layerInactivityDialogTitle<langcode>=<value>Title of the dialog shown when a collaboration layer is about to run into a timeout because of inactivity
Messaging UI configuration
"Close conversation" button label
Key: com.unblu.conversation.messaging.ui.btnConversationEnded
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Close conversation
com.unblu.conversation.messaging.ui.btnConversationEnded<langcode>=<value>Label of the button displayed at the bottom of an ended conversation to close it
"Send failed" message when resending was cancelled
Key: com.unblu.conversation.messaging.ui.failedReasonCanceled
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${reason}
com.unblu.conversation.messaging.ui.failedReasonCanceled<langcode>=<value>Text for the "send failed" message when resending the message was cancelled. The "reason" argument contains the reason why sending the message initially failed.
Arguments
| Name | Type | Description |
|---|---|---|
reason |
STRING |
"Send failed" message when resending the message is possible
Key: com.unblu.conversation.messaging.ui.failedReasonRetryable
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${reason}
com.unblu.conversation.messaging.ui.failedReasonRetryable<langcode>=<value>Text for the "send failed" message when the message can be resent. The "reason" argument can be used to show why sending the message initially failed.
Arguments
| Name | Type | Description |
|---|---|---|
reason |
STRING |
'Send failed’message when resending message is not possible.
Key: com.unblu.conversation.messaging.ui.failedReasonTerminal
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${reason}
com.unblu.conversation.messaging.ui.failedReasonTerminal<langcode>=<value>Text for the "send failed" reason when the message cannot be resent. The "reason" argument contains the reason why sending the message failed.
Arguments
| Name | Type | Description |
|---|---|---|
reason |
STRING |
Label when loading more messages
Key: com.unblu.conversation.messaging.ui.loadingMoreMessagesLabel
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: loading more messages...
com.unblu.conversation.messaging.ui.loadingMoreMessagesLabel<langcode>=<value>Label text displayed when displaying more messages
Message state aria label
Key: com.unblu.conversation.messaging.ui.msgStateAriaLabel
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Message state: ${stateText}
com.unblu.conversation.messaging.ui.msgStateAriaLabel<langcode>=<value>Aria label for the message state
Arguments
| Name | Type | Description |
|---|---|---|
stateText |
STRING |
Conversation template view model
Default audio request template
Key: com.unblu.conversationtemplate.default.audioRequestName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Incoming audio call
com.unblu.conversationtemplate.default.audioRequestName<langcode>=<value>Name of the default audio request template
Default chat invite template
Key: com.unblu.conversationtemplate.default.chatInviteName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Show chat invite
com.unblu.conversationtemplate.default.chatInviteName<langcode>=<value>Name of the default chat invite template
Default chat request template
Key: com.unblu.conversationtemplate.default.chatRequestName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Incoming Chat Conversation
com.unblu.conversationtemplate.default.chatRequestName<langcode>=<value>Name of the default chat request template
Default template for embedded co-browsing with PIN
Key: com.unblu.conversationtemplate.default.domcapPinName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Join embedded co-browsing
com.unblu.conversationtemplate.default.domcapPinName<langcode>=<value>Name of the default template for embedded co-browsing with PIN
Default embedded co-browsing request template
Key: com.unblu.conversationtemplate.default.domcapRequestName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Incoming embedded co-browsing request
com.unblu.conversationtemplate.default.domcapRequestName<langcode>=<value>Name of the default embedded co-browsing request template
Default universal co-browsing invite template
Key: com.unblu.conversationtemplate.default.headlessInviteName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Show universal co-browsing invite
com.unblu.conversationtemplate.default.headlessInviteName<langcode>=<value>Name of the default universal co-browsing invite template
Default template for universal co-browsing with PIN
Key: com.unblu.conversationtemplate.default.headlessPinName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Join universal co-browsing
com.unblu.conversationtemplate.default.headlessPinName<langcode>=<value>Name of the default template for universal co-browsing with PIN
Default universal co-browsing request template
Key: com.unblu.conversationtemplate.default.headlessRequestName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Incoming universal co-browsing
com.unblu.conversationtemplate.default.headlessRequestName<langcode>=<value>Name of the default universal co-browsing request template
Default mobile co-browsing request template
Key: com.unblu.conversationtemplate.default.mobileCobrowsingRequestName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Incoming mobile co-browsing request
com.unblu.conversationtemplate.default.mobileCobrowsingRequestName<langcode>=<value>Name of the default mobile co-browsing request template
Default template for mobile co-browsing with PIN
Key: com.unblu.conversationtemplate.default.mobilePinName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Join mobile co-browsing
com.unblu.conversationtemplate.default.mobilePinName<langcode>=<value>Name of the default template for mobile co-browsing with PIN
Default offline chat request template
Key: com.unblu.conversationtemplate.default.offlineChatRequestName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Incoming offline chat conversation
com.unblu.conversationtemplate.default.offlineChatRequestName<langcode>=<value>Name of the default offline chat request template
Default screen sharing invite template
Key: com.unblu.conversationtemplate.default.screenSharingInviteName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Show screen
com.unblu.conversationtemplate.default.screenSharingInviteName<langcode>=<value>Name of the default screen sharing invite template
Default template for screen sharing with PIN
Key: com.unblu.conversationtemplate.default.screenSharingPinName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Join screen sharing
com.unblu.conversationtemplate.default.screenSharingPinName<langcode>=<value>Name of the default template for screen sharing with PIN
Default screen sharing request template
Key: com.unblu.conversationtemplate.default.screenSharingRequestName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Incoming screen sharing requests
com.unblu.conversationtemplate.default.screenSharingRequestName<langcode>=<value>Name of the default screen sharing request template
Closed conversation configuration
"Conversation closed" message
Key: com.unblu.core.client.desk.closedTitle
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: This conversation has been closed
com.unblu.core.client.desk.closedTitle<langcode>=<value>Text displayed when a conversation is closed in the Visitor Desk or Single Conversation Desk and no autoredirect URL is configured
Agent Desk UI configuration
"Add new browser session" menu item
Key: com.unblu.deskui.menuItemAddBrowser
Allowed Scopes: GLOBAL, ACCOUNT, TEAM, USER
# Fallback value: Show
com.unblu.deskui.menuItemAddBrowser<langcode>=<value>Label of the "Add new browser session" menu item
"Add new PIN session" menu item
Key: com.unblu.deskui.menuItemAddPin
Allowed Scopes: GLOBAL, ACCOUNT, TEAM, USER
# Fallback value: Join
com.unblu.deskui.menuItemAddPin<langcode>=<value>Label of the "Add new PIN session" menu item
"Add new PIN session for embedded co-browsing" menu item
Key: com.unblu.deskui.menuItemAddPinEmbedded
Allowed Scopes: GLOBAL, ACCOUNT, TEAM, USER
# Fallback value: Join embedded
com.unblu.deskui.menuItemAddPinEmbedded<langcode>=<value>Label of the "Add new PIN session for embedded co-browsing" menu item
"Add new PIN session for mobile co-browsing" menu item
Key: com.unblu.deskui.menuItemAddPinMobile
Allowed Scopes: GLOBAL, ACCOUNT, TEAM, USER
# Fallback value: Join mobile
com.unblu.deskui.menuItemAddPinMobile<langcode>=<value>Label of the "Add new PIN session for mobile co-browsing" menu item
"Add new PIN session for screen sharing" menu item
Key: com.unblu.deskui.menuItemAddPinScreenSharing
Allowed Scopes: GLOBAL, ACCOUNT, TEAM, USER
# Fallback value: Join screen
com.unblu.deskui.menuItemAddPinScreenSharing<langcode>=<value>Label of the "Add new PIN session for screen sharing" menu item
"Add new PIN session for universal co-browsing" menu item
Key: com.unblu.deskui.menuItemAddPinUniversal
Allowed Scopes: GLOBAL, ACCOUNT, TEAM, USER
# Fallback value: Join universal
com.unblu.deskui.menuItemAddPinUniversal<langcode>=<value>Label of the "Add new PIN session for universal co-browsing" menu item
Site integration UI configuration
Launch button text
Key: com.unblu.siteintegration.ui.launcherButton
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: Chat and collaboration interface
com.unblu.siteintegration.ui.launcherButton<langcode>=<value>Text displayed on the Unblu UI launch button (if the button style includes text)
Aria label for launcher button (UI closed, conversation active)
Key: com.unblu.siteintegration.ui.launcherButtonClosedAndActiveStateAriaLabel
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Open the active conversation
com.unblu.siteintegration.ui.launcherButtonClosedAndActiveStateAriaLabel<langcode>=<value>Aria label for the launcher button if the Unblu UI is closed during an active conversation
Aria label for launcher (UI closed)
Key: com.unblu.siteintegration.ui.launcherButtonClosedStateAriaLabel
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Open chat and collaboration interface
com.unblu.siteintegration.ui.launcherButtonClosedStateAriaLabel<langcode>=<value>Aria label for the launcher button if the Unblu UI is closed and pressing the button would open the overview
Aria label for launcher button (UI open, conversation active)
Key: com.unblu.siteintegration.ui.launcherButtonOpenActiveStateAriaLabel
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Collapse the active conversation
com.unblu.siteintegration.ui.launcherButtonOpenActiveStateAriaLabel<langcode>=<value>Aria label for the launcher button if the Unblu UI is open during an active conversation.
Aria label for launcher button (UI open)
Key: com.unblu.siteintegration.ui.launcherButtonOpenStateAriaLabel
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Collapse chat and collaboration interface
com.unblu.siteintegration.ui.launcherButtonOpenStateAriaLabel<langcode>=<value>Aria label for the launcher button if the Unblu UI is open and displaying the overview.
Aria label for launcher button (UI popped out)
Key: com.unblu.siteintegration.ui.launcherButtonPoppedOutStateAriaLabel
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Move chat and collaboration UI back into this tab
com.unblu.siteintegration.ui.launcherButtonPoppedOutStateAriaLabel<langcode>=<value>Aria label for the launcher button if the Unblu UI is popped out into a separate window
Visitor notification request service
Notification opt-in title
Key: com.unblu.visitor.notification.notificationOptInTitle
Allowed Scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
# Fallback value: Notify me of updates to my conversations
com.unblu.visitor.notification.notificationOptInTitle<langcode>=<value>Title of the "notification permission opt-in" banner for visitors
Engagement UI configuration
Subtitle for initial engagements (no conversation yet) if agents are available.
Key: com.unblu.visitor.ui.engagement.AvailableSubtitle
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Supports markdown
# Fallback value: Start a new conversation below
com.unblu.visitor.ui.engagement.AvailableSubtitle<langcode>=<value>Subtitle for initial engagements (no conversation yet) if agents are available. Use Markdown for custom formatting.
Title for initial engagements (no conversation yet) if agents are available.
Key: com.unblu.visitor.ui.engagement.AvailableTitle
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: We're here to help
com.unblu.visitor.ui.engagement.AvailableTitle<langcode>=<value>Subtitle for initial engagements (no conversation yet) if no agent is available
Key: com.unblu.visitor.ui.engagement.AwaySubtitle
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Supports markdown
# Fallback value: Send us a message and we'll get back to you
com.unblu.visitor.ui.engagement.AwaySubtitle<langcode>=<value>Subtitle for initial engagements (no conversation yet) if no agent is available. Use Markdown for custom formatting.
Title for initial engagements if no agent is available.
Key: com.unblu.visitor.ui.engagement.AwayTitle
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: Currently offline
com.unblu.visitor.ui.engagement.AwayTitle<langcode>=<value>Title for initial engagements (no conversation yet) if no agent is available.
"Could not create conversation" message text
Key: com.unblu.visitor.ui.engagement.couldNotCreateConversation
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: Could not create conversation
com.unblu.visitor.ui.engagement.couldNotCreateConversation<langcode>=<value>Text for the general message that a conversation could not be created
Text for the audio call engagement button
Key: com.unblu.visitor.ui.engagement.engagementAudioCall
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: Call support
com.unblu.visitor.ui.engagement.engagementAudioCall<langcode>=<value>Text for the chat engagement button
Key: com.unblu.visitor.ui.engagement.engagementChat
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: Chat to a support agent
com.unblu.visitor.ui.engagement.engagementChat<langcode>=<value>Text for the offline message engagement button
Key: com.unblu.visitor.ui.engagement.engagementOfflineMessage
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: Send a message
com.unblu.visitor.ui.engagement.engagementOfflineMessage<langcode>=<value>Text for the offline message engagement button
Key: com.unblu.visitor.ui.engagement.engagementPin
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: Enter PIN
com.unblu.visitor.ui.engagement.engagementPin<langcode>=<value>Text for the PIN engagement button
Text for the embedded co-browsing request engagement button
Key: com.unblu.visitor.ui.engagement.engagementRequestEmbeddedCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: Share website
com.unblu.visitor.ui.engagement.engagementRequestEmbeddedCobrowsing<langcode>=<value>Text for the mobile co-browsing request engagement button
Key: com.unblu.visitor.ui.engagement.engagementRequestMobileCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: Co-browse mobile application
com.unblu.visitor.ui.engagement.engagementRequestMobileCobrowsing<langcode>=<value>"Screen sharing engagement request" button
Key: com.unblu.visitor.ui.engagement.engagementRequestScreenSharing
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: Share screen
com.unblu.visitor.ui.engagement.engagementRequestScreenSharing<langcode>=<value>Label for the "Screen sharing engagement request" button
Text for the universal co-browsing request engagement button
Key: com.unblu.visitor.ui.engagement.engagementRequestUniversalCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: Share website
com.unblu.visitor.ui.engagement.engagementRequestUniversalCobrowsing<langcode>=<value>Text for the video call engagement button
Key: com.unblu.visitor.ui.engagement.engagementVideoCall
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: Video call
com.unblu.visitor.ui.engagement.engagementVideoCall<langcode>=<value>"No agent available" message text
Key: com.unblu.visitor.ui.engagement.noAgentAvailableWhenCreatingConversation
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: The conversation could not be started because there is no agent available. Please try again later.
com.unblu.visitor.ui.engagement.noAgentAvailableWhenCreatingConversation<langcode>=<value>Text of the message displayed when a conversation could not be created because no agent was available
PIN UI configuration visitor side
Description text for the PIN view
Key: com.unblu.visitor.ui.pinDescription
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Supports markdown
# Fallback value: Contact customer support for a PIN
com.unblu.visitor.ui.pinDescription<langcode>=<value>Description text for the PIN view. Use Markdown for custom formatting.
Error displayed if redeeming the PIN fails.
Key: com.unblu.visitor.ui.pinError
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: Incorrect PIN. Try again.
com.unblu.visitor.ui.pinError<langcode>=<value>"PIN entry rate limiting activated" message text
Key: com.unblu.visitor.ui.pinErrorRateLimit
Allowed Scopes: GLOBAL, ACCOUNT, AREA, APIKEY
# Fallback value: You have entered an incorrect PIN too many times
com.unblu.visitor.ui.pinErrorRateLimit<langcode>=<value>Message displayed if PIN entry rate limiting is triggered by too many unsuccessful attempts
Main pop-out
Title of the visitor pop-out window
Key: com.unblu.core.client.visitor.popout.PopoutMain.popoutPageTitle
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Unblu session
com.unblu.core.client.visitor.popout.PopoutMain.popoutPageTitle<langcode>=<value>The title of the visitor pop-out window. The title is specified in the "title" element of the HTML "head" section.
Visitor desk conversation UI configuration
Aria label for launcher button (UI closed)
Key: com.unblu.visitor.conversation.ui.launcherButtonClosedStateAriaLabel
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Open conversation
com.unblu.visitor.conversation.ui.launcherButtonClosedStateAriaLabel<langcode>=<value>Aria label for the launcher button if the Individual UI is closed and pressing the launcher button would open the overview
Aria label for launcher button (UI open)
Key: com.unblu.visitor.conversation.ui.launcherButtonOpenStateAriaLabel
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Collapse conversation
com.unblu.visitor.conversation.ui.launcherButtonOpenStateAriaLabel<langcode>=<value>Aria label for the launcher button if the Individual UI is open and displaying the overview
Concierge message texts
Concierge: "enter email" question
Key: com.unblu.conversation.concierge.EnterEmailQuestion
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Please enter your email address
com.unblu.conversation.concierge.EnterEmailQuestion<langcode>=<value>Concierge: "enter phone" question
Key: com.unblu.conversation.concierge.EnterPhoneQuestion
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Please enter your phone number
com.unblu.conversation.concierge.EnterPhoneQuestion<langcode>=<value>"Agent onboarding completed" message
Key: com.unblu.conversation.concierge.agentOnboardingDoneMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Thank you ${recipientName}, let's begin.
com.unblu.conversation.concierge.agentOnboardingDoneMessage<langcode>=<value>Message displayed once the onboarding process is completed
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
Agent onboarding info message 1
Key: com.unblu.conversation.concierge.agentOnboardingInfoMessage1
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Info message 1
com.unblu.conversation.concierge.agentOnboardingInfoMessage1<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
|
recipientPersonSourceId |
STRING |
|
conversationId |
STRING |
Agent onboarding info message 2
Key: com.unblu.conversation.concierge.agentOnboardingInfoMessage2
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Info message 2
com.unblu.conversation.concierge.agentOnboardingInfoMessage2<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
|
recipientPersonSourceId |
STRING |
|
conversationId |
STRING |
Agent onboarding info message 3
Key: com.unblu.conversation.concierge.agentOnboardingInfoMessage3
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Info message 3
com.unblu.conversation.concierge.agentOnboardingInfoMessage3<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
|
recipientPersonSourceId |
STRING |
|
conversationId |
STRING |
Label for the button to accept T&Cs
Key: com.unblu.conversation.concierge.agentOnboardingTsAndCsAccept
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: Accept
com.unblu.conversation.concierge.agentOnboardingTsAndCsAccept<langcode>=<value>The label for the button to accept the service’s terms and conditions during the agent onboarding process
Label for the button to decline T&Cs
Key: com.unblu.conversation.concierge.agentOnboardingTsAndCsDecline
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: Decline
com.unblu.conversation.concierge.agentOnboardingTsAndCsDecline<langcode>=<value>Label for the button to decline the terms and conditions during agent onboarding
Question asking to accept T&Cs during agent onboarding
Key: com.unblu.conversation.concierge.agentOnboardingTsAndCsQuestion
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Before the conversation can start, you must accept the terms and conditions.
com.unblu.conversation.concierge.agentOnboardingTsAndCsQuestion<langcode>=<value>Text asking an agent to accept the service’s terms and conditions as part of the onboarding process
Agent onboarding welcome message
Key: com.unblu.conversation.concierge.agentOnboardingWelcomeMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Hello, I'm the concierge here to help get the conversation with your client started.
com.unblu.conversation.concierge.agentOnboardingWelcomeMessage<langcode>=<value>Welcome message at the beginning of the agent onboarding process
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
Text shown to a participant when their offboarding process timed out
Key: com.unblu.conversation.concierge.offboardingGlobalTimeout
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Your offboarding process took too long and will automatically be ended.
com.unblu.conversation.concierge.offboardingGlobalTimeout<langcode>=<value>Text displayed when the offboarding process timed out
Text shown when the offboarding process timed out due to inactivity
Key: com.unblu.conversation.concierge.offboardingIdleTimeout
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Seems like nothing is happening here, I will end your offboarding for you.
com.unblu.conversation.concierge.offboardingIdleTimeout<langcode>=<value>Text displayed when a participant’s offboarding process timed out due to inactivity
Offboarding info message 1
Key: com.unblu.conversation.concierge.offboardingInfoMessage1
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Info message 1
com.unblu.conversation.concierge.offboardingInfoMessage1<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
|
recipientPersonSourceId |
STRING |
|
conversationId |
STRING |
Offboarding info message 2
Key: com.unblu.conversation.concierge.offboardingInfoMessage2
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Info message 2
com.unblu.conversation.concierge.offboardingInfoMessage2<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
|
recipientPersonSourceId |
STRING |
|
conversationId |
STRING |
Offboarding info message 3
Key: com.unblu.conversation.concierge.offboardingInfoMessage3
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Info message 3
com.unblu.conversation.concierge.offboardingInfoMessage3<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
|
recipientPersonSourceId |
STRING |
|
conversationId |
STRING |
Offboarding info message 4
Key: com.unblu.conversation.concierge.offboardingInfoMessage4
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Info message 4
com.unblu.conversation.concierge.offboardingInfoMessage4<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
|
recipientPersonSourceId |
STRING |
|
conversationId |
STRING |
Offboarding info message 5
Key: com.unblu.conversation.concierge.offboardingInfoMessage5
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Info message 5
com.unblu.conversation.concierge.offboardingInfoMessage5<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
|
recipientPersonSourceId |
STRING |
|
conversationId |
STRING |
Offboarding info message 6
Key: com.unblu.conversation.concierge.offboardingInfoMessage6
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Info message 6
com.unblu.conversation.concierge.offboardingInfoMessage6<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
|
recipientPersonSourceId |
STRING |
|
conversationId |
STRING |
Offboarding "rate conversation" request
Key: com.unblu.conversation.concierge.offboardingRateConversationMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Rate your experience
com.unblu.conversation.concierge.offboardingRateConversationMessage<langcode>=<value>Text for the request to rate the conversation during the offboarding process
Label for the button declining the rating question
Key: com.unblu.conversation.concierge.offboardingRateDecline
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: Skip rating
com.unblu.conversation.concierge.offboardingRateDecline<langcode>=<value>Label for the button used to skip the rating question. The label text will also be used as the text for the reply.
"Reason for offboarding" message: conversation ended
Key: com.unblu.conversation.concierge.offboardingReasonConversationEndMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: The conversation has ended.
If you have any further questions please create a new one.
com.unblu.conversation.concierge.offboardingReasonConversationEndMessage<langcode>=<value>The "reason for offboarding" message displayed during the offboarding process when the conversation has ended
"Reason for offboarding" message: conversation unassigned
Key: com.unblu.conversation.concierge.offboardingReasonConversationUnassignedMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: The conversation has been unassigned and all secondary agents have been removed.
com.unblu.conversation.concierge.offboardingReasonConversationUnassignedMessage<langcode>=<value>The "reason for offboarding" message displayed during the offboarding process when a participation is ended because the conversation was actively unassigned
"Reason for offboarding" message, external messenger channel closed
Key: com.unblu.conversation.concierge.offboardingReasonExternalChannelClosedMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: The external messenger channel has been closed.
No further communication is possible in this conversation.
com.unblu.conversation.concierge.offboardingReasonExternalChannelClosedMessage<langcode>=<value>The "reason for offboarding" message displayed during the offboarding process when the conversation has ended because the external messenger channel it is connected to was closed
"Reason for offboarding" message: conversation forwarded
Key: com.unblu.conversation.concierge.offboardingReasonForwardedMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: The forwarding invitation has been accepted and you have been automatically removed from this conversation.
com.unblu.conversation.concierge.offboardingReasonForwardedMessage<langcode>=<value>The "reason for offboarding" message displayed during the offboarding process when the conversation was forwarded and the participant has been removed from the conversation
"Reason for offboarding" message: participant removed
Key: com.unblu.conversation.concierge.offboardingReasonKickedMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: You have been removed from the conversation and will not be able to access it anymore.
com.unblu.conversation.concierge.offboardingReasonKickedMessage<langcode>=<value>The "reason for offboarding" message shown during the offboarding process when a participant was removed from a conversation
"Reason for offboarding" message shown during the offboarding process: onboarding declined
Key: com.unblu.conversation.concierge.offboardingReasonOnboardingDeclinedMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: We were unable to connect you. Please start a new conversation.
com.unblu.conversation.concierge.offboardingReasonOnboardingDeclinedMessage<langcode>=<value>The "reason for offboarding" message displayed during the offboarding process when onboarding was declined
"Reason for offboarding" message: onboarding timeout
Key: com.unblu.conversation.concierge.offboardingReasonOnboardingTimeoutMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Your onboarding process timed out. You cannot join the conversation.
com.unblu.conversation.concierge.offboardingReasonOnboardingTimeoutMessage<langcode>=<value>The "reason for offboarding" message shown during the offboarding process when a participant’s onboarding process timed out
"Reason for offboarding" message: other reason
Key: com.unblu.conversation.concierge.offboardingReasonOtherMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: You left the conversation.
com.unblu.conversation.concierge.offboardingReasonOtherMessage<langcode>=<value>The "reason for offboarding" message shown during the offboarding process when offboarding was initiated for some other reason
"Reason for offboarding" message: person left
Key: com.unblu.conversation.concierge.offboardingReasonPersonLeftMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: You left the conversation.
com.unblu.conversation.concierge.offboardingReasonPersonLeftMessage<langcode>=<value>The "reason for offboarding" message shown during the offboarding process when a person left the conversation
"Reason for offboarding" message: removed after timeout
Key: com.unblu.conversation.concierge.offboardingReasonRemovedAfterTimeoutMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: You were removed from the conversation after a connection loss.
com.unblu.conversation.concierge.offboardingReasonRemovedAfterTimeoutMessage<langcode>=<value>The "reason for offboarding" message shown during the offboarding process when a person was removed from the conversation because their connection timed out
"Reason for offboarding" message, solved by bot
Key: com.unblu.conversation.concierge.offboardingReasonSolvedByBotMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: The conversation has ended.
Please start a new one if you have any further questions.
com.unblu.conversation.concierge.offboardingReasonSolvedByBotMessage<langcode>=<value>The "reason for offboarding" message for visitors displayed during the offboarding process when the conversation was ended because the bot marked it as solved
Text for the button to accept the "send log" request during offboarding
Key: com.unblu.conversation.concierge.offboardingSendLogAccept
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: Sure
com.unblu.conversation.concierge.offboardingSendLogAccept<langcode>=<value>Text for the button that participants use during the offboarding process to confirm that they want a log of the conversation sent to them
"Ask for email and send log" question during offboarding
Key: com.unblu.conversation.concierge.offboardingSendLogAndAskForEmailQuestion
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: If you give us your email address we can send you a log of this conversation.
com.unblu.conversation.concierge.offboardingSendLogAndAskForEmailQuestion<langcode>=<value>The text of the question asking a participant to provide their email address so they can be sent a log of the conversation. The question is asked during the offboarding process.
Text for the button to decline the "send log" request during offboarding
Key: com.unblu.conversation.concierge.offboardingSendLogDecline
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: No, thank you
com.unblu.conversation.concierge.offboardingSendLogDecline<langcode>=<value>The label for the button used to decline the concierge’s "send log" question during offboarding. The label is also used as the text for the reply.
Offboarding "send log" request
Key: com.unblu.conversation.concierge.offboardingSendLogQuestion
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Do you want a log of this conversation to be sent to your email address ${email}?
com.unblu.conversation.concierge.offboardingSendLogQuestion<langcode>=<value>The text asking whether a person wishes to receive a log of the conversation by email. This question is asked if the person provided their email address during onboarding.
Arguments
| Name | Type | Description |
|---|---|---|
STRING |
Message that sending the conversation log was successful
Key: com.unblu.conversation.concierge.offboardingSendLogSuccess
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Thank you, the conversation log has been sent to ${email}.
com.unblu.conversation.concierge.offboardingSendLogSuccess<langcode>=<value>The message confirming that the conversation log was successfully sent to the email address provided
Arguments
| Name | Type | Description |
|---|---|---|
STRING |
Message if checking agent availability was successful
Key: com.unblu.conversation.concierge.onboardingCheckAgentAvailabilityAvailable
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: I will connect you with the next available agent.
com.unblu.conversation.concierge.onboardingCheckAgentAvailabilityAvailable<langcode>=<value>The message displayed at the end of the onboarding process, before connecting the participant with an agent. This is the message shown if there are agents available.
Message if checking agent availability was unsuccessful
Key: com.unblu.conversation.concierge.onboardingCheckAgentAvailabilityBusy
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: All agents are currently busy, I will connect you with the next available agent.
com.unblu.conversation.concierge.onboardingCheckAgentAvailabilityBusy<langcode>=<value>The message displayed at the end of the onboarding process, before connecting the participant with the next available agent. This is the message shown if all agents are busy.
Concierge: "no agent available" message
Key: com.unblu.conversation.concierge.onboardingCheckAgentAvailabilityNotAvailable
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Unfortunately there is no agent available at the moment.
com.unblu.conversation.concierge.onboardingCheckAgentAvailabilityNotAvailable<langcode>=<value>Message the concierge sends when no agent is available
Concierge: "choose named area" question
Key: com.unblu.conversation.concierge.onboardingChooseNamedAreaQuestion
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Which topic are you interested in today?
com.unblu.conversation.concierge.onboardingChooseNamedAreaQuestion<langcode>=<value>Text asking a person to choose a named area during the onboarding process
Concierge: "choose team" question
Key: com.unblu.conversation.concierge.onboardingChooseTeamQuestion
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Which topic are you interested in today?
com.unblu.conversation.concierge.onboardingChooseTeamQuestion<langcode>=<value>Text asking a person to choose a team during the onboarding process
Concierge: "onboarding completed" message
Key: com.unblu.conversation.concierge.onboardingDoneMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Thank you ${recipientName}, I have everything I need now and will forward you to the next agent available.
com.unblu.conversation.concierge.onboardingDoneMessage<langcode>=<value>Message displayed when the onboarding process has been completed
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
Concierge: "email notification" message
Key: com.unblu.conversation.concierge.onboardingEmailConfirmation
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Thank you. We will send you an email with a link to this conversation as soon as an agent answers.
com.unblu.conversation.concierge.onboardingEmailConfirmation<langcode>=<value>Message displayed during the onboarding process if the person will be sent an email once an agent is available
Concierge: text for "email notification" acceptance button
Key: com.unblu.conversation.concierge.onboardingEmailNotificationAccept
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: Sure
com.unblu.conversation.concierge.onboardingEmailNotificationAccept<langcode>=<value>Label for the button used during onboarding for a person to confirm they want notifying by email when an agent is available
Concierge: label for "email notification" decline button
Key: com.unblu.conversation.concierge.onboardingEmailNotificationDecline
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: No, thank you
com.unblu.conversation.concierge.onboardingEmailNotificationDecline<langcode>=<value>Label for the button used to decline the concierge’s "email notification" question. The label is also used as the text for the reply.
Concierge: "email notification" question
Key: com.unblu.conversation.concierge.onboardingEmailNotificationQuestion
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: If you give us your email address, we can notify you when an agent answers.
com.unblu.conversation.concierge.onboardingEmailNotificationQuestion<langcode>=<value>Text asking whether a person should be notified by email when an agent is available. The question is asked during onboarding.
Onboarding timeout message
Key: com.unblu.conversation.concierge.onboardingGlobalTimeout
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Seems like your onboarding process is taking too long, I will forward you to the next available agent.
com.unblu.conversation.concierge.onboardingGlobalTimeout<langcode>=<value>Message displayed by the concierge if the onboarding process takes too long
Idle timeout message during onboarding process
Key: com.unblu.conversation.concierge.onboardingIdleTimeout
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Seems like nothing is happening here, I will forward you to the next available agent
com.unblu.conversation.concierge.onboardingIdleTimeout<langcode>=<value>Message displayed by the concierge if a participant takes too long to respond to a question during the onboarding process
Onboarding info message 1
Key: com.unblu.conversation.concierge.onboardingInfoMessage1
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Info message 1
com.unblu.conversation.concierge.onboardingInfoMessage1<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
|
recipientPersonSourceId |
STRING |
|
conversationId |
STRING |
Onboarding info message 2
Key: com.unblu.conversation.concierge.onboardingInfoMessage2
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Info message 2
com.unblu.conversation.concierge.onboardingInfoMessage2<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
|
recipientPersonSourceId |
STRING |
|
conversationId |
STRING |
Onboarding info message 3
Key: com.unblu.conversation.concierge.onboardingInfoMessage3
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Info message 3
com.unblu.conversation.concierge.onboardingInfoMessage3<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
|
recipientPersonSourceId |
STRING |
|
conversationId |
STRING |
Label for the button declining the concierge’s "name" question
Key: com.unblu.conversation.concierge.onboardingNameDecline
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: No, thank you
com.unblu.conversation.concierge.onboardingNameDecline<langcode>=<value>Label for the button used to skip the concierge’s "name" question. The label is also used as the text for the reply.
Concierge: "name" question
Key: com.unblu.conversation.concierge.onboardingNameQuestion
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Can you give me your name, please?
com.unblu.conversation.concierge.onboardingNameQuestion<langcode>=<value>Text asking for a person’s name during onboarding
Label for the button accepting the concierge’s "phone" question
Key: com.unblu.conversation.concierge.onboardingPhoneAccept
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: Sure
com.unblu.conversation.concierge.onboardingPhoneAccept<langcode>=<value>Label for the button a person uses to confirm they will provide their telephone number during onboarding
Concierge: "phone" confirmation message
Key: com.unblu.conversation.concierge.onboardingPhoneConfirmation
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Thank you. We will contact you as soon as possible.
com.unblu.conversation.concierge.onboardingPhoneConfirmation<langcode>=<value>Text for the message confirming the telephone number entered during onboarding
Label for the button declining the concierge’s "phone" question
Key: com.unblu.conversation.concierge.onboardingPhoneDecline
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: No, thank you
com.unblu.conversation.concierge.onboardingPhoneDecline<langcode>=<value>Label for the button used to decline the concierge’s "phone" question. The label is also used as the text for the reply.
The text for the question asking that the visitor provide their phone number during onboarding
Key: com.unblu.conversation.concierge.onboardingPhoneQuestion
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Can you provide us with your phone number so that we can call you back?
com.unblu.conversation.concierge.onboardingPhoneQuestion<langcode>=<value>Concierge: "phone" question
Label for the button to accept terms & conditions during onboarding
Key: com.unblu.conversation.concierge.onboardingTsAndCsAccept
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: Accept
com.unblu.conversation.concierge.onboardingTsAndCsAccept<langcode>=<value>The label for the button to accept the service’s terms and conditions during the onboarding process
The label for the button to decline the service’s terms conditions during the onboarding process
Key: com.unblu.conversation.concierge.onboardingTsAndCsDecline
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: Decline
com.unblu.conversation.concierge.onboardingTsAndCsDecline<langcode>=<value>Label for the button to decline the terms and conditions during onboarding
Concierge: "terms and conditions" question
Key: com.unblu.conversation.concierge.onboardingTsAndCsQuestion
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: In order to start a conversation with one of our agents, we need you to read through and accept our terms and conditions.
com.unblu.conversation.concierge.onboardingTsAndCsQuestion<langcode>=<value>Text asking a person to accept the service’s terms and conditions as part of the onboarding process
Concierge: "welcome" message
Key: com.unblu.conversation.concierge.onboardingWelcomeMessage
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Hello, I'm the Concierge. I'll connect you with an agent as soon as possible. We just need to go through a couple of questions together.
com.unblu.conversation.concierge.onboardingWelcomeMessage<langcode>=<value>Text for the welcome message at the beginning of the onboarding process
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
STRING |
The label for the button accepting the concierge’s "requeue" question
Key: com.unblu.conversation.concierge.reboardingAskToRequeueAccept
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: Sure
com.unblu.conversation.concierge.reboardingAskToRequeueAccept<langcode>=<value>Label for the button accepting the concierge’s "requeue" question. The label is also used as the text for the reply.
Label for the button declining the concierge’s "requeue" question
Key: com.unblu.conversation.concierge.reboardingAskToRequeueDecline
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: No, thank you
com.unblu.conversation.concierge.reboardingAskToRequeueDecline<langcode>=<value>Label for the button used to decline the concierge’s "requeue" question. The label is also used as the text for the reply.
Concierge: "requeue" question
Key: com.unblu.conversation.concierge.reboardingAskToRequeueQuestion
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Currently, there is no agent in this conversation. Should I forward you to the next available agent?
com.unblu.conversation.concierge.reboardingAskToRequeueQuestion<langcode>=<value>Text asking whether to requeue a conversation. The question is part of the reboarding process.
Concierge: "reboarding global timeout" message
Key: com.unblu.conversation.concierge.reboardingGlobalTimeout
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Your reboarding process took too long and will be ended automatically.
com.unblu.conversation.concierge.reboardingGlobalTimeout<langcode>=<value>Message displayed when the reboarding process timed out
Concierge: "reboarding idle timeout" message
Key: com.unblu.conversation.concierge.reboardingIdleTimeout
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
Supports markdown
# Fallback value: Seems like nothing is happening here, I will close your reboarding for you.
com.unblu.conversation.concierge.reboardingIdleTimeout<langcode>=<value>Message displayed when the reboarding process timed out due to inactivity
DialogBotConfiguration
sentFailedReasonWebhookFailed
Key: com.unblu.dialogbot.configuration.sentFailedReasonWebhookFailed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Failed to send message to dialog bot.
com.unblu.dialogbot.configuration.sentFailedReasonWebhookFailed<langcode>=<value>Reason displayed if a message could not be send to a dialog bot via webhook.
Visitor invitation email
Invitation mail template
Key: com.unblu.core.invitationmail.body
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Hello,
You are invited to join a conversation with ${inviterName}.
Please click the link below to join:
${link}
com.unblu.core.invitationmail.body<langcode>=<value>Template text for invitation emails
Arguments
| Name | Type | Description |
|---|---|---|
inviterName |
STRING |
|
link |
STRING |
Conversation message log mail
Conversation message log email footer
Key: com.unblu.conversation.messagelog.mail.bodyFooter
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Best regards,
The Unblu team
com.unblu.conversation.messagelog.mail.bodyFooter<langcode>=<value>Footer of "conversation message log" emails
Conversation log email top
Key: com.unblu.conversation.messagelog.mail.bodyTop
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Hello,
Here is the message log you requested:
com.unblu.conversation.messagelog.mail.bodyTop<langcode>=<value>Beginning of "conversation message log" emails
Arguments
| Name | Type | Description |
|---|---|---|
conversationId |
STRING |
|
participantNames |
STRING |
|
recipientName |
STRING |
Log entry format
Key: com.unblu.conversation.messagelog.mail.logEntryFormat
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${serverUtcTime} ${senderName}: ${messageText}
com.unblu.conversation.messagelog.mail.logEntryFormat<langcode>=<value>Format of the log entry for a message in the conversation log that is sent out via email at a visitor’s request
Arguments
| Name | Type | Description |
|---|---|---|
senderName |
STRING |
|
senderPersonId |
STRING |
|
recipientsPersonIds |
STRING |
|
sendUtcTime |
STRING |
|
serverUtcTime |
STRING |
|
messageText |
STRING |
Subject of conversation log email
Key: com.unblu.conversation.messagelog.mail.subject
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Conversation message log for conversation with ${participantNames}
com.unblu.conversation.messagelog.mail.subject<langcode>=<value>Subject of "conversation message log" emails
Arguments
| Name | Type | Description |
|---|---|---|
conversationId |
STRING |
|
participantNames |
STRING |
|
recipientName |
STRING |
"Password generated" mail configuration
"Automatically triggered" text of "password reset" email
Key: com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyBottomAutoTriggered
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: This email was automatically triggered by the system or an administrator.
com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyBottomAutoTriggered<langcode>=<value>Additional content of "password reset" notification emails if the email was triggered by the system
Footer of "password reset" email
Key: com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyFooter
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Have a great day!
The Unblu team.
com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyFooter<langcode>=<value>Footer of "password reset" notification emails
Main content of "password generated" email
Key: com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyTop
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Dear ${firstName} ${lastName},
A new password has been generated for your account.
Username: ${userName}
New password: ${generatedPassword}
com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyTop<langcode>=<value>Main content of "password generated" notification emails
Arguments
| Name | Type | Description |
|---|---|---|
firstName |
STRING |
|
lastName |
STRING |
|
userName |
STRING |
|
generatedPassword |
STRING |
Subject of "password generated" email
Key: com.unblu.core.server.core.mail.GeneratedPasswordMail.subject
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: New password generated
com.unblu.core.server.core.mail.GeneratedPasswordMail.subject<langcode>=<value>Subject of "password generated" notification emails
"Password reset via link" email configuration
Additional text of automatically triggered "password reset" email
Key: com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomAutoTriggered
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: This email was automatically triggered by the system or an administrator.
com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomAutoTriggered<langcode>=<value>Additional content of "password reset" notification emails if the email was triggered by the system
Additional content of user-triggered "password reset" email
Key: com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomUserRequested
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: This email should have been triggered by you. If you did not request a password reset, please ignore this email.
com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomUserRequested<langcode>=<value>Additional content of the "password reset" notification emails if the email was triggered by an (unauthenticated) user
Footer of "password reset" email
Key: com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyFooter
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Have a great day!
The Unblu team
com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyFooter<langcode>=<value>Footer of "password reset" notification emails
Main content of "password reset" email
Key: com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyTop
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Dear ${userName},
A password reset link was requested for your account.
Please click the following link to generate a new password:
${passwordLink}
This link is valid for 24 hours.
com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyTop<langcode>=<value>Main content of "password reset" notification emails
Arguments
| Name | Type | Description |
|---|---|---|
userName |
STRING |
|
passwordLink |
STRING |
Subject of "password reset" email
Key: com.unblu.core.server.core.mail.PasswordResetLinkMail.subject
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Your password reset request
com.unblu.core.server.core.mail.PasswordResetLinkMail.subject<langcode>=<value>Subject of "password reset" notification emails
"New assignment request" notification email
"Automatically triggered" text in assignment request notification email
Key: com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyBottomAutoTriggered
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: This email was automatically triggered by the system.
com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyBottomAutoTriggered<langcode>=<value>The "automatically triggered" text used in "new assignment request" notification emails
Footer for "new assignment request" notification email
Key: com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyFooter
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Best regards,
Your support team
com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyFooter<langcode>=<value>Footer of "new assignment request" notification emails
The content of the "new assignment request" notification email
Key: com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyTop
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Hello,
There is a new assignment request
In: ${targetName}
From: ${visitorName}
Initial engagement URL: ${initialEngagementUrl}
Language: ${visitorLanguage}
Location: ${visitorLocationInfo}
System: ${visitorOs}
Browser: ${visitorBrowser}
Links:
Agent Desk: ${acceptAgentDeskLink}
Single Conversation Desk: ${acceptAgentDeskSingleLink}
com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyTop<langcode>=<value>Content of "new assignment request" notification email
Arguments
| Name | Type | Description |
|---|---|---|
targetName |
STRING |
|
visitorName |
STRING |
|
visitorLanguage |
STRING |
|
visitorLocationInfo |
STRING |
|
visitorOs |
STRING |
|
visitorBrowser |
STRING |
|
acceptAgentDeskLink |
STRING |
|
acceptAgentDeskSingleLink |
STRING |
|
initialEngagementUrl |
STRING |
The subject of the "new assignment request " notification email
Key: com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.subject
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: New assignment request from ${visitorName}
com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.subject<langcode>=<value>Subject of "new assignment request" notification emails
Arguments
| Name | Type | Description |
|---|---|---|
visitorName |
STRING |
New messages mail notification
"Automatically triggered" text for "new message" notification emails
Key: com.unblu.core.push_notification.mail.messages.anonymous.bodyBottomAutoTriggered
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: This email was automatically triggered by the system.
com.unblu.core.push_notification.mail.messages.anonymous.bodyBottomAutoTriggered<langcode>=<value>The "automatically triggered" text of "new message" notification emails
Footer of "new message" notification email
Key: com.unblu.core.push_notification.mail.messages.anonymous.bodyFooter
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Best regards,
The Unblu team
com.unblu.core.push_notification.mail.messages.anonymous.bodyFooter<langcode>=<value>Footer of "new message" notification emails
Main content of "new message" notification email (anonymous)
Key: com.unblu.core.push_notification.mail.messages.anonymous.bodyTop
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Hello,
You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.
To open the conversation again, please visit ${conversationUrl}.
com.unblu.core.push_notification.mail.messages.anonymous.bodyTop<langcode>=<value>Main content of "new message" notification emails
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
INTEGER |
|
lastMessageText |
STRING |
|
lastMessageSender |
STRING |
|
conversationUrl |
STRING |
|
recipientName |
STRING |
Subject of "new message" notification email
Key: com.unblu.core.push_notification.mail.messages.anonymous.subject
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${notificationCount} new messages from ${lastMessageSender}
com.unblu.core.push_notification.mail.messages.anonymous.subject<langcode>=<value>Subject of "new message" notification emails
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
INTEGER |
|
lastMessageText |
STRING |
|
lastMessageSender |
STRING |
|
conversationId |
STRING |
|
recipientPersonSourceId |
STRING |
|
recipientName |
STRING |
Incoming call notification mail
"Automatically triggered" text for "incoming call" notification email
Key: com.unblu.core.push_notification.mail.call.bodyBottomAutoTriggered
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: This email was automatically triggered by the system.
com.unblu.core.push_notification.mail.call.bodyBottomAutoTriggered<langcode>=<value>The "automatically triggered" text used in "incoming call" notification emails
Footer of "incoming call" notification email
Key: com.unblu.core.push_notification.mail.call.bodyFooter
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Best regards,
The Unblu team
com.unblu.core.push_notification.mail.call.bodyFooter<langcode>=<value>Footer of "incoming call" notification emails
Main content of "incoming call" notification email
Key: com.unblu.core.push_notification.mail.call.bodyTop
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Hello,
${callInitiator} tried to start a ${callType} with you.
com.unblu.core.push_notification.mail.call.bodyTop<langcode>=<value>Main content of "incoming call" notification emails
Arguments
| Name | Type | Description |
|---|---|---|
callType |
STRING |
|
callInitiator |
STRING |
|
conversationId |
STRING |
Subject of the "incoming call" notification email
Key: com.unblu.core.push_notification.mail.call.subject
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Incoming call from ${callInitiator}
com.unblu.core.push_notification.mail.call.subject<langcode>=<value>Subject of "incoming call" notification emails
Arguments
| Name | Type | Description |
|---|---|---|
callType |
STRING |
|
callInitiator |
STRING |
|
conversationId |
STRING |
Missed call notification emails
"Automatically triggered" text for "missed call" notification emails
Key: com.unblu.core.push_notification.mail.call.missed.bodyBottomAutoTriggered
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: This email was automatically triggered by the system.
com.unblu.core.push_notification.mail.call.missed.bodyBottomAutoTriggered<langcode>=<value>The "automatically triggered" text used in "missed call" notification emails
Footer of "missed call" notification emails
Key: com.unblu.core.push_notification.mail.call.missed.bodyFooter
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Best regards,
The Unblu team
com.unblu.core.push_notification.mail.call.missed.bodyFooter<langcode>=<value>Main content of "missed call" notification emails
Key: com.unblu.core.push_notification.mail.call.missed.bodyTop
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Hello,
${callInitiator} tried to start a ${callType} with you.
com.unblu.core.push_notification.mail.call.missed.bodyTop<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
callType |
STRING |
|
callInitiator |
STRING |
|
conversationId |
STRING |
Subject of "missed call" notification emails
Key: com.unblu.core.push_notification.mail.call.missed.subject
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Missed call from ${callInitiator}
com.unblu.core.push_notification.mail.call.missed.subject<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
callType |
STRING |
|
callInitiator |
STRING |
|
conversationId |
STRING |
New messages notification mail
"Automatically triggered" text for "new message" notification email
Key: com.unblu.core.push_notification.mail.messages.authenticated.bodyBottomAutoTriggered
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: This email was automatically triggered by the system.
com.unblu.core.push_notification.mail.messages.authenticated.bodyBottomAutoTriggered<langcode>=<value>The "automatically triggered" text for "new message" notification emails
Footer of "new message" notification email
Key: com.unblu.core.push_notification.mail.messages.authenticated.bodyFooter
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Best regards,
The Unblu team
com.unblu.core.push_notification.mail.messages.authenticated.bodyFooter<langcode>=<value>Footer of "new message" notification emails
Main content of "new message" notification email (authenticated)
Key: com.unblu.core.push_notification.mail.messages.authenticated.bodyTop
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Hello,
You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.
com.unblu.core.push_notification.mail.messages.authenticated.bodyTop<langcode>=<value>Content of "new message" notification emails
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
INTEGER |
|
lastMessageText |
STRING |
|
lastMessageSender |
STRING |
|
conversationId |
STRING |
|
recipientName |
STRING |
Subject of "new message" notification email
Key: com.unblu.core.push_notification.mail.messages.authenticated.subject
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${notificationCount} new messages from ${lastMessageSender}
com.unblu.core.push_notification.mail.messages.authenticated.subject<langcode>=<value>Subject of "new message" notification emails
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
INTEGER |
|
lastMessageText |
STRING |
|
lastMessageSender |
STRING |
|
conversationId |
STRING |
|
recipientName |
STRING |
Message texts configuration
System message displayed when a person changes their visibility in a conversation to "hidden"
Key: com.unblu.conversation.concierge.generalParticipationChangedToHidden
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: ${participantName} is now hidden.
com.unblu.conversation.concierge.generalParticipationChangedToHidden<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
participantName |
STRING |
System message displayed when a person changes their visibility in a conversation to "visible"
Key: com.unblu.conversation.concierge.generalParticipationChangedToVisible
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: ${participantName} is now visible.
com.unblu.conversation.concierge.generalParticipationChangedToVisible<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
participantName |
STRING |
"Conversation unassigned" direct system message
Key: com.unblu.conversation.concierge.lifecycleConversationUnassignedDirect
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: You have been removed from the conversation because the assigned agent left the conversation.
com.unblu.conversation.concierge.lifecycleConversationUnassignedDirect<langcode>=<value>System message displayed to the secondary agent who got removed from the conversation because the assignee left it.
Text shown when a participant is removed from the conversation
Key: com.unblu.conversation.concierge.lifecycleParticipantForwardedDirect
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: The forwarding invitation has been accepted. You have been automatically removed from this conversation.
com.unblu.conversation.concierge.lifecycleParticipantForwardedDirect<langcode>=<value>System message for the person who forwarded a conversation and was removed because the forwarding was accepted
Text description for a participant actively removed from a conversation
Key: com.unblu.conversation.concierge.lifecycleParticipantKickedDirect
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: You have been removed from the conversation and will not be able to access it anymore.
com.unblu.conversation.concierge.lifecycleParticipantKickedDirect<langcode>=<value>System message displayed to the person who was removed from a conversation
Text for the person who has left a conversation
Key: com.unblu.conversation.concierge.lifecycleParticipantLeftDirect
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: You left the conversation.
com.unblu.conversation.concierge.lifecycleParticipantLeftDirect<langcode>=<value>System message displayed to the person who has left a conversation
Text that is shown when a participant leaves a conversation
Key: com.unblu.conversation.concierge.lifecycleParticipantLeftOtherDirect
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: You left the conversation.
com.unblu.conversation.concierge.lifecycleParticipantLeftOtherDirect<langcode>=<value>System message displayed to the person who left the conversation for some other reason.
Text description for a participant that has declined onboarding
Key: com.unblu.conversation.concierge.lifecycleParticipantOnboardingDeclinedDirect
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: You didn't complete the onboarding process and may therefore not join the conversation.
com.unblu.conversation.concierge.lifecycleParticipantOnboardingDeclinedDirect<langcode>=<value>System message displayed to the person who declined the onboarding process.
"Onboarding timeout" direct system message
Key: com.unblu.conversation.concierge.lifecycleParticipantOnboardingTimeoutDirect
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: Your onboarding timed out and therefore you may not join the conversation.
com.unblu.conversation.concierge.lifecycleParticipantOnboardingTimeoutDirect<langcode>=<value>System message displayed to the person who run into a timeout during the onboarding process.
Text shown to a participant removed from a conversation due to a timeout
Key: com.unblu.conversation.concierge.lifecycleParticipantRemovedAfterTimeoutDirect
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: You were removed from the conversation after a loss of connection.
com.unblu.conversation.concierge.lifecycleParticipantRemovedAfterTimeoutDirect<langcode>=<value>System message displayed to a person removed from a conversation after a timeout due to inactivity
Message for participation change to "hidden"
Key: com.unblu.conversation.concierge.participationChangedToHidden
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: Your are now a hidden participant.
Other participants will not see your avatar, and you will not receive incoming call notifications.
You can still write messages, start calls, and join active calls manually.
com.unblu.conversation.concierge.participationChangedToHidden<langcode>=<value>System message displayed to a person who changes their visibility to "hidden"
"Participation changed to visible" system message
Key: com.unblu.conversation.concierge.participationChangedToVisible
Allowed Scopes: CONVERSATION, CONVERSATION_TEMPLATE
# Fallback value: Your participation is now fully visible to everyone. You will also receive incoming call notifications.
com.unblu.conversation.concierge.participationChangedToVisible<langcode>=<value>System message displayed to the person who changed its visibility to visible.
General system message displayed when an agent’s invitation is redeemed
Key: com.unblu.conversation.message.agentInvitationRedeemed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${redeemingAgentName} redeemed the invitation.
com.unblu.conversation.message.agentInvitationRedeemed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
redeemingAgentName |
STRING |
System message displayed to the agent who redeemed an invitation
Key: com.unblu.conversation.message.agentInvitationRedeemedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You redeemed the invitation.
com.unblu.conversation.message.agentInvitationRedeemedDirect<langcode>=<value>General system message displayed when an agent’s invitation is revoked
Key: com.unblu.conversation.message.agentInvitationRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} revoked the invitation of the agent ${invitedAgentName}.
com.unblu.conversation.message.agentInvitationRevoked<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
|
invitedAgentName |
STRING |
System message displayed to the agent who revoked another agent’s invitation
Key: com.unblu.conversation.message.agentInvitationRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked the invitation of the agent ${invitedAgentName}.
com.unblu.conversation.message.agentInvitationRevokedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
invitedAgentName |
STRING |
General system message displayed when an agent is invited to join a conversation
Key: com.unblu.conversation.message.agentInvited
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} invited the agent ${invitedAgentName} to join the conversation.
com.unblu.conversation.message.agentInvited<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
|
invitedAgentName |
STRING |
System message displayed to an agent who invited another agent to join a conversation
Key: com.unblu.conversation.message.agentInvitedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You invited the agent ${invitedAgentName} to join the conversation.
com.unblu.conversation.message.agentInvitedDirect<langcode>=<value>System message for the agent who invited another agent to join a conversation
Arguments
| Name | Type | Description |
|---|---|---|
invitedAgentName |
STRING |
Message for the layer activation request
Key: com.unblu.conversation.message.approvalLayerActivationRequest
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Allow collaboration on ${layerType}?
com.unblu.conversation.message.approvalLayerActivationRequest<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
layerType |
STRING |
Message for context migration layer approval
Key: com.unblu.conversation.message.approvalLayerContextMigration
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Context migration approval
com.unblu.conversation.message.approvalLayerContextMigration<langcode>=<value>Message for the layer control approval
Key: com.unblu.conversation.message.approvalLayerControl
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Allow remote control of ${layerType}?
com.unblu.conversation.message.approvalLayerControl<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
layerType |
STRING |
Message for the document layer approval
Key: com.unblu.conversation.message.approvalLayerDocument
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: document co-browsing
com.unblu.conversation.message.approvalLayerDocument<langcode>=<value>Message for the embedded Co-browsing layer approval
Key: com.unblu.conversation.message.approvalLayerEmbedded
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: embedded co-browsing
com.unblu.conversation.message.approvalLayerEmbedded<langcode>=<value>Message for the marking layer approval
Key: com.unblu.conversation.message.approvalLayerMarking
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Allow highlighting on ${layerType}?
com.unblu.conversation.message.approvalLayerMarking<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
layerType |
STRING |
Message for the mobile layer approval
Key: com.unblu.conversation.message.approvalLayerMobile
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: mobile co-browsing
com.unblu.conversation.message.approvalLayerMobile<langcode>=<value>Message for the universal Co-browsing layer approval
Key: com.unblu.conversation.message.approvalLayerUniversal
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: universal co-browsing
com.unblu.conversation.message.approvalLayerUniversal<langcode>=<value>Label of the "Approve" option
Key: com.unblu.conversation.message.approvalOptionApprove
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: OK
com.unblu.conversation.message.approvalOptionApprove<langcode>=<value>Label for the "Decline" option
Key: com.unblu.conversation.message.approvalOptionDecline
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Maybe later
com.unblu.conversation.message.approvalOptionDecline<langcode>=<value>Label for the status "Approved"
Key: com.unblu.conversation.message.approvalStatusApproved
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: The approval has been accepted.
com.unblu.conversation.message.approvalStatusApproved<langcode>=<value>Label for the status "Cancelled"
Key: com.unblu.conversation.message.approvalStatusCanceled
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Approval request cancelled
com.unblu.conversation.message.approvalStatusCanceled<langcode>=<value>Label for the status "Declined"
Key: com.unblu.conversation.message.approvalStatusDeclined
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: The approval request has been declined.
com.unblu.conversation.message.approvalStatusDeclined<langcode>=<value>Label for the status "Pending"
Key: com.unblu.conversation.message.approvalStatusPending
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Waiting for the response...
com.unblu.conversation.message.approvalStatusPending<langcode>=<value>Label for the status "Timed out"
Key: com.unblu.conversation.message.approvalStatusTimedOut
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: The approval timed out.
com.unblu.conversation.message.approvalStatusTimedOut<langcode>=<value>System message sent to the person who declined an incoming call
Key: com.unblu.conversation.message.callDeclinedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You declined the call.
com.unblu.conversation.message.callDeclinedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
participantName |
STRING |
System message sent to the person who ended a call
Key: com.unblu.conversation.message.callEndedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You ended the call.
com.unblu.conversation.message.callEndedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
participantName |
STRING |
System message for the person joining a call
Key: com.unblu.conversation.message.callJoinedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You joined the call publishing ${publishingState}.
com.unblu.conversation.message.callJoinedDirect<langcode>=<value>System message sent to the person joining a call
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
STRING |
|
publishingState |
STRING |
System message sent to the person who left an active call
Key: com.unblu.conversation.message.callLeftDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You left the call.
com.unblu.conversation.message.callLeftDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
participantName |
STRING |
System message sent to the person who changed their publishing state
Key: com.unblu.conversation.message.callPublishingChangedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You are now publishing ${publishingState}.
com.unblu.conversation.message.callPublishingChangedDirect<langcode>=<value>System message displayed to a person who changed their publishing state
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
STRING |
|
publishingState |
STRING |
System message sent to the person who took a snapshot of their own video stream
Key: com.unblu.conversation.message.callSnapshotCapturedOfItselfDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You took a snapshot of your own video stream.
com.unblu.conversation.message.callSnapshotCapturedOfItselfDirect<langcode>=<value>System message sent to the person who takes a snapshot of someone else’s video stream
Key: com.unblu.conversation.message.callSnapshotCapturedOfPersonDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You took a snapshot of ${snapshottedName}'s video stream.
com.unblu.conversation.message.callSnapshotCapturedOfPersonDirect<langcode>=<value>System message sent to the person who took a snapshot of someone else’s video stream
Arguments
| Name | Type | Description |
|---|---|---|
snapshottedName |
STRING |
System message sent to the person who started a call
Key: com.unblu.conversation.message.callStartDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You started a ${callType}.
com.unblu.conversation.message.callStartDirect<langcode>=<value>System message for the person who started a call
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
STRING |
|
callType |
STRING |
System message displayed to the person who resumed co-browsing
Key: com.unblu.conversation.message.cobrowsingContinuedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You resumed co-browsing.
com.unblu.conversation.message.cobrowsingContinuedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
person |
STRING |
The system message displayed to the person who paused co-browsing
Key: com.unblu.conversation.message.cobrowsingPausedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You paused co-browsing.
com.unblu.conversation.message.cobrowsingPausedDirect<langcode>=<value>System message displayed to the person who paused co-browsing
Arguments
| Name | Type | Description |
|---|---|---|
person |
STRING |
General system message displayed when a person accepts a conversation request for a specific named area from the queue
Key: com.unblu.conversation.message.conversationRequestForNamedAreaRedeemed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${redeemingPersonName} accepted the conversation request on behalf of ${namedArea}.
com.unblu.conversation.message.conversationRequestForNamedAreaRedeemed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
redeemingPersonName |
STRING |
|
namedArea |
STRING |
System messages displayed to the person who accepts a conversation request for a specific named area from the queue
Key: com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You accepted the conversation request for the named area ${namedArea}.
com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedDirect<langcode>=<value>System message displayed to the person who accepts a conversation request for a specific named area from the queue
Arguments
| Name | Type | Description |
|---|---|---|
namedArea |
STRING |
General system message displayed when a conversation request to a named area is revoked
Key: com.unblu.conversation.message.conversationRequestForNamedAreaRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${revokingAgentName} revoked the conversation request to the queue of the named area ${namedArea}.
com.unblu.conversation.message.conversationRequestForNamedAreaRevoked<langcode>=<value>General system message displayed when the conversation request for a named area is revoked
Arguments
| Name | Type | Description |
|---|---|---|
revokingAgentName |
STRING |
|
namedArea |
STRING |
System message displayed to the person who revoked the conversation request for a named area
Key: com.unblu.conversation.message.conversationRequestForNamedAreaRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked the conversation request in the queue of the named area ${namedArea}.
com.unblu.conversation.message.conversationRequestForNamedAreaRevokedDirect<langcode>=<value>System message displayed to the person who revoked a conversation request for a named area
Arguments
| Name | Type | Description |
|---|---|---|
namedArea |
STRING |
General system message displayed when a person accepts a conversation request from the queue
Key: com.unblu.conversation.message.conversationRequestRedeemed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${redeemingPersonName} accepted the conversation request.
com.unblu.conversation.message.conversationRequestRedeemed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
redeemingPersonName |
STRING |
System message displayed to the person who accepts a conversation request from the queue
Key: com.unblu.conversation.message.conversationRequestRedeemedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You accepted the conversation request.
com.unblu.conversation.message.conversationRequestRedeemedDirect<langcode>=<value>General system message displayed when a conversation is forwarded to another agent
Key: com.unblu.conversation.message.forwardedToAgentGeneral
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${forwardingAgentName} has forwarded the conversation to agent ${targetAgentName}.
com.unblu.conversation.message.forwardedToAgentGeneral<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
targetAgentName |
STRING |
|
forwardingAgentName |
STRING |
General system message displayed when a conversation is forwarded to a named area
Key: com.unblu.conversation.message.forwardedToNamedAreaGeneral
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${forwardingAgentName} requeued the conversation for the named area ${targetNamedAreaName}.
com.unblu.conversation.message.forwardedToNamedAreaGeneral<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
targetNamedAreaName |
STRING |
|
forwardingAgentName |
STRING |
"Forwarded to team" system message
Key: com.unblu.conversation.message.forwardedToTeam
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Your conversation has been forwarded to another team. Please wait until the next agent joins...
com.unblu.conversation.message.forwardedToTeam<langcode>=<value>System message displayed when the conversation has been forwarded to another team.
General system message displayed when a conversation is forwarded to a team
Key: com.unblu.conversation.message.forwardedToTeamGeneral
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${forwardingAgentName} has forwarded the conversation to the team ${targetTeamName}.
com.unblu.conversation.message.forwardedToTeamGeneral<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
targetTeamName |
STRING |
|
forwardingAgentName |
STRING |
General system message displayed when the forwarding of a conversation to an agent is redeemed
Key: com.unblu.conversation.message.forwardingToAgentRedeemed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${redeemingAgentName} redeemed the forwarding.
com.unblu.conversation.message.forwardingToAgentRedeemed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
redeemingAgentName |
STRING |
System message displayed to the person who redeemed the forwarding of a conversation to an agent
Key: com.unblu.conversation.message.forwardingToAgentRedeemedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You redeemed the forwarding to yourself.
com.unblu.conversation.message.forwardingToAgentRedeemedDirect<langcode>=<value>General system message displayed when the forwarding of a conversation to an agent is revoked
Key: com.unblu.conversation.message.forwardingToAgentRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${revokingAgentName} revoked the forwarding to the agent ${targetAgentName}.
com.unblu.conversation.message.forwardingToAgentRevoked<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
revokingAgentName |
STRING |
|
targetAgentName |
STRING |
System message displayed to the person who revoked the forwarding of a conversation to an agent
Key: com.unblu.conversation.message.forwardingToAgentRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked the forwarding to the agent ${targetAgentName}.
com.unblu.conversation.message.forwardingToAgentRevokedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
targetAgentName |
STRING |
General system message displayed when the forwarding of a conversation to a team is redeemed
Key: com.unblu.conversation.message.forwardingToTeamRedeemed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${redeemingAgentName} redeemed the forwarding to the team ${targetTeamName}.
com.unblu.conversation.message.forwardingToTeamRedeemed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
redeemingAgentName |
STRING |
|
targetTeamName |
STRING |
System message displayed to the person who redeemed the forwarding of a conversation to a team
Key: com.unblu.conversation.message.forwardingToTeamRedeemedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You redeemed the forwarding to the team ${targetTeamName}.
com.unblu.conversation.message.forwardingToTeamRedeemedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
targetTeamName |
STRING |
General system message displayed when the forwarding of a conversation to a team is revoked
Key: com.unblu.conversation.message.forwardingToTeamRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${revokingAgentName} revoked the forwarding to the team ${targetTeamName}.
com.unblu.conversation.message.forwardingToTeamRevoked<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
revokingAgentName |
STRING |
|
targetTeamName |
STRING |
System message displayed to the person who revoked the forwarding of a conversation to a team
Key: com.unblu.conversation.message.forwardingToTeamRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked the forwarding to the team ${targetTeamName}.
com.unblu.conversation.message.forwardingToTeamRevokedDirect<langcode>=<value>System message for the person who revoked the forwarding of a conversation to a team
Arguments
| Name | Type | Description |
|---|---|---|
targetTeamName |
STRING |
General system message displayed when an agent is made a conversation’s new assignee, making it their responsibility
Key: com.unblu.conversation.message.generalAgentIsNowAssignee
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${participantName} is now the assignee of the conversation.
com.unblu.conversation.message.generalAgentIsNowAssignee<langcode>=<value>General system message displayed when an agent is the new assigned agent of a conversation, making it their responsibility
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
STRING |
General system message displayed when a person activated the layer action "mark mode"
Key: com.unblu.conversation.message.layerActionMarkActivated
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${person} activated mark mode.
com.unblu.conversation.message.layerActionMarkActivated<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
person |
STRING |
System message displayed to the person who activated the layer action "mark mode"
Key: com.unblu.conversation.message.layerActionMarkActivatedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You activated mark mode.
com.unblu.conversation.message.layerActionMarkActivatedDirect<langcode>=<value>General system message displayed when a person deactivated the layer action "mark mode"
Key: com.unblu.conversation.message.layerActionMarkDeactivated
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${person} deactivated mark mode.
com.unblu.conversation.message.layerActionMarkDeactivated<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
person |
STRING |
System message displayed to the person who deactivated the layer action "mark mode"
Key: com.unblu.conversation.message.layerActionMarkDeactivatedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You deactivated mark mode.
com.unblu.conversation.message.layerActionMarkDeactivatedDirect<langcode>=<value>General system message displayed when a person activated the layer action "remote control"
Key: com.unblu.conversation.message.layerActionRemoteControlActivated
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${person} activated remote control.
com.unblu.conversation.message.layerActionRemoteControlActivated<langcode>=<value>General system message displayed if a person activated the layer action "remote control"
Arguments
| Name | Type | Description |
|---|---|---|
person |
STRING |
System message displayed to the person who activated the layer action "remote control"
Key: com.unblu.conversation.message.layerActionRemoteControlActivatedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You activated remote control.
com.unblu.conversation.message.layerActionRemoteControlActivatedDirect<langcode>=<value>General system message displayed when a person deactivated the layer action "remote control"
Key: com.unblu.conversation.message.layerActionRemoteControlDeactivated
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${person} deactivated remote control.
com.unblu.conversation.message.layerActionRemoteControlDeactivated<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
person |
STRING |
System message displayed to the person who deactivated the layer action "remote control"
Key: com.unblu.conversation.message.layerActionRemoteControlDeactivatedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You deactivated remote control.
com.unblu.conversation.message.layerActionRemoteControlDeactivatedDirect<langcode>=<value>General system message displayed when a person activated a collaboration layer
Key: com.unblu.conversation.message.layerActivated
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${activatingPersonName} activated ${layerName}.
com.unblu.conversation.message.layerActivated<langcode>=<value>General system message displayed when a person activated a layer
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
|
activatingPersonName |
STRING |
System message displayed if the system activated a collaboration layer
Key: com.unblu.conversation.message.layerActivatedBySystem
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${layerName} was activated.
com.unblu.conversation.message.layerActivatedBySystem<langcode>=<value>System message displayed when the system activated a layer
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
System message displayed to the person who activated a layer
Key: com.unblu.conversation.message.layerActivatedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You launched ${layerName}.
com.unblu.conversation.message.layerActivatedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
General system message displayed when a person declined the layer activation
Key: com.unblu.conversation.message.layerActivationDeclined
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${decliningPersonName} declined to activate ${layerName}.
com.unblu.conversation.message.layerActivationDeclined<langcode>=<value>General system message displayed when a person declined the request to activate a layer
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
|
decliningPersonName |
STRING |
System message displayed to the person who declined the request to activate a layer
Key: com.unblu.conversation.message.layerActivationDeclinedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You declined to activate ${layerName}.
com.unblu.conversation.message.layerActivationDeclinedDirect<langcode>=<value>System message displayed to the person who declined the layer activation
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
General system message displayed when a collaboration layer is stopped due to inactivity
Key: com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityGeneral
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${layerName} was stopped because of inactivity.
com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityGeneral<langcode>=<value>General system message displayed when a collaboration layer is stopped due to inactivity. Category LAYER_INACTIVITY.
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
Personal system message displayed to the layer owner when his collaboration layer is stopped due to inactivity
Key: com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityPersonal
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${layerName} was stopped because of inactivity.
com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityPersonal<langcode>=<value>Personal system message displayed to the layer owner when his collaboration layer is stopped due to inactivity. Category LAYER_INACTIVITY.
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
General system message displayed when a person deactivated a layer
Key: com.unblu.conversation.message.layerDeactivated
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${layerName} was stopped by ${deactivatingPersonName}.
com.unblu.conversation.message.layerDeactivated<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
|
deactivatingPersonName |
STRING |
System message displayed when the system deactivated a layer
Key: com.unblu.conversation.message.layerDeactivatedBySystem
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${layerName} was stopped.
com.unblu.conversation.message.layerDeactivatedBySystem<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
System message displayed to the person who deactivated a layer
Key: com.unblu.conversation.message.layerDeactivatedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You stopped ${layerName}.
com.unblu.conversation.message.layerDeactivatedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
System message displayed to the person who joined a conversation
Key: com.unblu.conversation.message.lifecycleParticipantJoinedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You joined the conversation.
com.unblu.conversation.message.lifecycleParticipantJoinedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
participantName |
STRING |
System message displayed when the state of a conversation changed
Key: com.unblu.conversation.message.lifecycleStateChange
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Conversation state switched from ${previousState} to ${newState}.
com.unblu.conversation.message.lifecycleStateChange<langcode>=<value>System message displayed when the conversation state changed
Arguments
| Name | Type | Description |
|---|---|---|
previousState |
STRING |
|
newState |
STRING |
General system message displayed when a person switched to another layer
Key: com.unblu.conversation.message.switchedToLayer
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${switchingPersonName} switched to ${layerName}.
com.unblu.conversation.message.switchedToLayer<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
|
switchingPersonName |
STRING |
System message displayed when the system switched to another layer
Key: com.unblu.conversation.message.switchedToLayerBySystem
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Switched to ${layerName}.
com.unblu.conversation.message.switchedToLayerBySystem<langcode>=<value>System message displayed if the system switched to another layer
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
System message for the person who switched to another layer
Key: com.unblu.conversation.message.switchedToLayerDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You switched to ${layerName}.
com.unblu.conversation.message.switchedToLayerDirect<langcode>=<value>System message displayed to the person who switched to another collaboration layer
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
STRING |
General system message displayed when a team’s invitation is redeemed
Key: com.unblu.conversation.message.teamInvitationRedeemed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${redeemingAgentName} redeemed the invitation of the team ${teamName}.
com.unblu.conversation.message.teamInvitationRedeemed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
redeemingAgentName |
STRING |
|
teamName |
STRING |
System message displayed to the agent who redeemed a team’s invitation
Key: com.unblu.conversation.message.teamInvitationRedeemedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You redeemed the invitation of the team ${teamName}.
com.unblu.conversation.message.teamInvitationRedeemedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
teamName |
STRING |
General system message displayed when a team’s invitation is revoked
Key: com.unblu.conversation.message.teamInvitationRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} revoked the invitation of the team ${teamName}.
com.unblu.conversation.message.teamInvitationRevoked<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
|
teamName |
STRING |
System message displayed to the agent who revoked a team’s invitation
Key: com.unblu.conversation.message.teamInvitationRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked the invitation of the team ${teamName}.
com.unblu.conversation.message.teamInvitationRevokedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
teamName |
STRING |
General system message displayed when a team is invited to join a conversation
Key: com.unblu.conversation.message.teamInvited
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} invited the team ${teamName} to join the conversation.
com.unblu.conversation.message.teamInvited<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
|
teamName |
STRING |
System message displayed to the agent who invited another team to join a conversation
Key: com.unblu.conversation.message.teamInvitedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You invited the team ${teamName} to join the conversation.
com.unblu.conversation.message.teamInvitedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
teamName |
STRING |
General system message displayed when a visitor is invited to join a conversation via a link
Key: com.unblu.conversation.message.visitorInvitedViaLink
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} invited a visitor to join the conversation via a link.
com.unblu.conversation.message.visitorInvitedViaLink<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
System message displayed to the person who invited a visitor to join a conversation via a link
Key: com.unblu.conversation.message.visitorInvitedViaLinkDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You invited a visitor to the conversation via a link.
com.unblu.conversation.message.visitorInvitedViaLinkDirect<langcode>=<value>System message for the person who invited a visitor to join a conversation via a link
General system message displayed when a visitor with an email address is invited to join a conversation via a link
Key: com.unblu.conversation.message.visitorInvitedViaLinkWithMail
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} invited the visitor with the email address ${email} to join the conversation via link.
com.unblu.conversation.message.visitorInvitedViaLinkWithMail<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
|
STRING |
General system message displayed when the visitor with a nickname and an email address is invited to join a conversation via a link
Key: com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNickname
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} invited the visitor ${nickname} with email address ${email} to join the conversation via a link.
com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNickname<langcode>=<value>General system message displayed when a visitor with a nickname and an email address is invited to join a conversation via a link
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
|
STRING |
||
nickname |
STRING |
System message displayed to the person who invited a visitor with a nickname and an email address to join conversation via a link
Key: com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNicknameDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You invited the visitor ${nickname} with email address ${email} to the conversation via a link.
com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNicknameDirect<langcode>=<value>System message displayed to the person who invited a visitor with a nickname and an email address to join a conversation via a link
Arguments
| Name | Type | Description |
|---|---|---|
STRING |
||
nickname |
STRING |
System message displayed to the person who invited a visitor with an email address to join a conversation via a link
Key: com.unblu.conversation.message.visitorInvitedViaLinkWithMailDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You invited the visitor with the email address ${email} to join the conversation via a link.
com.unblu.conversation.message.visitorInvitedViaLinkWithMailDirect<langcode>=<value>System message displayed to the person who invited a visitor with an email address to join a conversation via link
Arguments
| Name | Type | Description |
|---|---|---|
STRING |
General system message displayed when a visitor with a nickname is invited to join a conversation via a link
Key: com.unblu.conversation.message.visitorInvitedViaLinkWithNickname
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} invited the visitor ${nickname} to join the conversation via a link.
com.unblu.conversation.message.visitorInvitedViaLinkWithNickname<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
|
nickname |
STRING |
System message for the person who invited the visitor with a nickname to join a conversation via a link
Key: com.unblu.conversation.message.visitorInvitedViaLinkWithNicknameDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You invited the visitor ${nickname} to join the conversation via a link.
com.unblu.conversation.message.visitorInvitedViaLinkWithNicknameDirect<langcode>=<value>System message displayed to the person who invited a visitor with a nickname to join a conversation via a link
Arguments
| Name | Type | Description |
|---|---|---|
nickname |
STRING |
General system message displayed when a visitor is invited to join a conversation via an email to their email address
Key: com.unblu.conversation.message.visitorInvitedViaMail
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} invited the visitor to join the conversation via an email to ${email}.
com.unblu.conversation.message.visitorInvitedViaMail<langcode>=<value>General system message displayed when a visitor with an email address is invited to join a conversation via an email to their address
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
|
STRING |
System message for the person who invited a visitor to join a conversation via an email to their email address
Key: com.unblu.conversation.message.visitorInvitedViaMailDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You invited the visitor to the conversation via an email to ${email}.
com.unblu.conversation.message.visitorInvitedViaMailDirect<langcode>=<value>System message displayed to the person who invited a visitor with an email address to join a conversation via an email to their address
Arguments
| Name | Type | Description |
|---|---|---|
STRING |
General system message displayed when a visitor with a nickname is invited to join a conversation via an email to their email address
Key: com.unblu.conversation.message.visitorInvitedViaMailWithNickname
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} invited the visitor ${nickname} to join the conversation via an email to ${email}.
com.unblu.conversation.message.visitorInvitedViaMailWithNickname<langcode>=<value>General system message displayed when a visitor with a nickname is invited to join a conversation via an email to their address
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
|
STRING |
||
nickname |
STRING |
System message displayed to the person who invited a visitor with a nickname to join a conversation via an email to their email address
Key: com.unblu.conversation.message.visitorInvitedViaMailWithNicknameDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You invited the visitor ${nickname} to join the conversation via an email to ${email}.
com.unblu.conversation.message.visitorInvitedViaMailWithNicknameDirect<langcode>=<value>System message displayed to the person who invited a visitor with a nickname to join conversation via an email to their address
Arguments
| Name | Type | Description |
|---|---|---|
STRING |
||
nickname |
STRING |
General system message displayed when a visitor is invited to join a conversation via PIN
Key: com.unblu.conversation.message.visitorInvitedViaPin
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} invited a visitor to join the conversation via PIN.
com.unblu.conversation.message.visitorInvitedViaPin<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
System message displayed to the person who invited a visitor to join a conversation via a PIN
Key: com.unblu.conversation.message.visitorInvitedViaPinDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You invited a visitor to join the conversation via PIN.
com.unblu.conversation.message.visitorInvitedViaPinDirect<langcode>=<value>System message displayed to the person who invited a visitor to join a conversation via PIN
General system message displayed when a visitor with an email address is invited to join a conversation via PIN
Key: com.unblu.conversation.message.visitorInvitedViaPinWithMail
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} invited the visitor with the email address ${email} to join the conversation via PIN.
com.unblu.conversation.message.visitorInvitedViaPinWithMail<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
|
STRING |
General system message displayed when a visitor with a nickname and an email address is invited to join a conversation via PIN
Key: com.unblu.conversation.message.visitorInvitedViaPinWithMailAndNickname
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} invited the visitor ${nickname} with email address ${email} to join the conversation via PIN.
com.unblu.conversation.message.visitorInvitedViaPinWithMailAndNickname<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
|
STRING |
||
nickname |
STRING |
System message displayed to the person who invited a visitor with a nickname and an email address to join a conversation via PIN
Key: com.unblu.conversation.message.visitorInvitedViaPinWithMailAndNicknameDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You invited the visitor ${nickname} with email address ${email} to join the conversation via PIN.
com.unblu.conversation.message.visitorInvitedViaPinWithMailAndNicknameDirect<langcode>=<value>System message for the person who invited a visitor with a nickname and an email address to join a conversation via PIN
Arguments
| Name | Type | Description |
|---|---|---|
STRING |
||
nickname |
STRING |
System message displayed to the person who invited the visitor with an email address to join a conversation via PIN
Key: com.unblu.conversation.message.visitorInvitedViaPinWithMailDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You invited the visitor with the email address ${email} to join the conversation via PIN.
com.unblu.conversation.message.visitorInvitedViaPinWithMailDirect<langcode>=<value>System message displayed to the person who invited a visitor with an email address to join a conversation via PIN
Arguments
| Name | Type | Description |
|---|---|---|
STRING |
General system message displayed when a visitor with a nickname is invited to join a conversation via PIN
Key: com.unblu.conversation.message.visitorInvitedViaPinWithNickname
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${invitingAgentName} invited the visitor ${nickname} to join the conversation via PIN.
com.unblu.conversation.message.visitorInvitedViaPinWithNickname<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
STRING |
|
nickname |
STRING |
System message displayed to the person who invited a visitor with a nickname to join a conversation via PIN
Key: com.unblu.conversation.message.visitorInvitedViaPinWithNicknameDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You invited the visitor ${nickname} to join the conversation via PIN.
com.unblu.conversation.message.visitorInvitedViaPinWithNicknameDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
nickname |
STRING |
General system message displayed when a visitor’s link invitation is redeemed
Key: com.unblu.conversation.message.visitorLinkInvitationRedeemed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${redeemingPersonName} redeemed a link invitation.
com.unblu.conversation.message.visitorLinkInvitationRedeemed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
redeemingPersonName |
STRING |
System message displayed to the person who redeemed a visitor’s link invitation
Key: com.unblu.conversation.message.visitorLinkInvitationRedeemedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You redeemed the link invitation.
com.unblu.conversation.message.visitorLinkInvitationRedeemedDirect<langcode>=<value>General system message displayed when a visitor’s link invitation is renewed
Key: com.unblu.conversation.message.visitorLinkInvitationRenewed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${renewingPersonName} renewed a link invitation.
com.unblu.conversation.message.visitorLinkInvitationRenewed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
STRING |
System message for the person who renewed a visitor’s link invitation
Key: com.unblu.conversation.message.visitorLinkInvitationRenewedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You renewed a link invitation.
com.unblu.conversation.message.visitorLinkInvitationRenewedDirect<langcode>=<value>System message displayed to the person who renewed a visitor’s link invitation
General system message when a visitor’s link invitation is revoked
Key: com.unblu.conversation.message.visitorLinkInvitationRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${revokingPersonName} revoked a link invitation.
com.unblu.conversation.message.visitorLinkInvitationRevoked<langcode>=<value>General system message displayed when a visitor’s link invitation is revoked
Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
STRING |
System message for the person who revoked a visitor’s link invitation
Key: com.unblu.conversation.message.visitorLinkInvitationRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked a link invitation.
com.unblu.conversation.message.visitorLinkInvitationRevokedDirect<langcode>=<value>System message displayed to the person who revoked a visitor’s link invitation
General system message displayed when the link invitation of a visitor with a nickname and an email address is renewed
Key: com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRenewed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${renewingPersonName} renewed a link invitation for the visitor ${nickname} with the email address ${email}.
com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRenewed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
STRING |
|
STRING |
||
nickname |
STRING |
System message displayed to the person who renewed the link invitation of a visitor with a nickname and an email address
Key: com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRenewedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You renewed a link invitation for the visitor ${nickname} with the email address ${email}.
com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRenewedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
STRING |
||
nickname |
STRING |
General system message displayed when the link invitation of a visitor with a nickname and an email address is revoked
Key: com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${revokingPersonName} revoked a link invitation for the visitor ${nickname} with the email address ${email}.
com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRevoked<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
STRING |
|
STRING |
||
nickname |
STRING |
System message for the person who revoked the link invitation of a visitor with a nickname and an email address
Key: com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked a link invitation for the visitor ${nickname} with the email address ${email}.
com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRevokedDirect<langcode>=<value>System message displayed to the person who revoked the link invitation of a visitor with a nickname and an email address
Arguments
| Name | Type | Description |
|---|---|---|
STRING |
||
nickname |
STRING |
General system message displayed when the link invitation of a visitor with an email address is renewed
Key: com.unblu.conversation.message.visitorLinkInvitationWithMailRenewed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${renewingPersonName} renewed a link invitation for the visitor with the email address ${email}.
com.unblu.conversation.message.visitorLinkInvitationWithMailRenewed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
STRING |
|
STRING |
System message displayed to the person who renewed the link invitation of a visitor with an email address
Key: com.unblu.conversation.message.visitorLinkInvitationWithMailRenewedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You renewed a link invitation for the visitor with the email address ${email}.
com.unblu.conversation.message.visitorLinkInvitationWithMailRenewedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
STRING |
General system message displayed when the link invitation of a visitor with an email address is revoked
Key: com.unblu.conversation.message.visitorLinkInvitationWithMailRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${revokingPersonName} revoked a link invitation for the visitor with the email address ${email}.
com.unblu.conversation.message.visitorLinkInvitationWithMailRevoked<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
STRING |
|
STRING |
System message displayed to the person who revoked the link invitation of a visitor with an email address
Key: com.unblu.conversation.message.visitorLinkInvitationWithMailRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked a link invitation for the visitor with the email address ${email}.
com.unblu.conversation.message.visitorLinkInvitationWithMailRevokedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
STRING |
General system message displayed when the invitation of a visitor with a nickname is revoked
Key: com.unblu.conversation.message.visitorLinkInvitationWithNicknameRenewed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${renewingPersonName} renewed a link invitation for the visitor ${nickname}.
com.unblu.conversation.message.visitorLinkInvitationWithNicknameRenewed<langcode>=<value>General system message displayed when the link invitation of a visitor with a nickname is renewed
Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
STRING |
|
nickname |
STRING |
System message displayed to the person who renewed the link invitation of a visitor with a nickname
Key: com.unblu.conversation.message.visitorLinkInvitationWithNicknameRenewedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You renewed a link invitation for the visitor ${nickname}.
com.unblu.conversation.message.visitorLinkInvitationWithNicknameRenewedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
nickname |
STRING |
General system message displayed when the link invitation of a visitor with a nickname is revoked
Key: com.unblu.conversation.message.visitorLinkInvitationWithNicknameRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${revokingPersonName} revoked a link invitation for the visitor ${nickname}.
com.unblu.conversation.message.visitorLinkInvitationWithNicknameRevoked<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
STRING |
|
nickname |
STRING |
System message for the person who revoked the link invitation of a visitor with a nickname
Key: com.unblu.conversation.message.visitorLinkInvitationWithNicknameRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked a link invitation for the visitor ${nickname}.
com.unblu.conversation.message.visitorLinkInvitationWithNicknameRevokedDirect<langcode>=<value>System message displayed to the person who revoked the link invitation of a visitor with a nickname
Arguments
| Name | Type | Description |
|---|---|---|
nickname |
STRING |
General system message displayed when a visitor’s email invitation is redeemed
Key: com.unblu.conversation.message.visitorMailInvitationRedeemed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${redeemingPersonName} redeemed the email invitation.
com.unblu.conversation.message.visitorMailInvitationRedeemed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
redeemingPersonName |
STRING |
System message for the person who redeemed a visitor’s email invitation
Key: com.unblu.conversation.message.visitorMailInvitationRedeemedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You redeemed the email invitation.
com.unblu.conversation.message.visitorMailInvitationRedeemedDirect<langcode>=<value>System message displayed to the person who redeemed a visitor’s email invitation
General system message displayed when a visitor’s email invitation is renewed
Key: com.unblu.conversation.message.visitorMailInvitationRenewed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${renewingPersonName} renewed the email invitation for ${email}.
com.unblu.conversation.message.visitorMailInvitationRenewed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
STRING |
|
STRING |
System message displayed to the person who renewed a visitor’s email invitation
Key: com.unblu.conversation.message.visitorMailInvitationRenewedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You renewed the email invitation for ${email}.
com.unblu.conversation.message.visitorMailInvitationRenewedDirect<langcode>=<value>System message for the person who renewed a visitor’s email invitation
Arguments
| Name | Type | Description |
|---|---|---|
STRING |
General system message displayed when a visitor’s email invitation is revoked
Key: com.unblu.conversation.message.visitorMailInvitationRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${revokingPersonName} revoked the email invitation for ${email}.
com.unblu.conversation.message.visitorMailInvitationRevoked<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
STRING |
|
STRING |
System message displayed to the person who revoked a visitor’s email invitation
Key: com.unblu.conversation.message.visitorMailInvitationRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked the email invitation for ${email}.
com.unblu.conversation.message.visitorMailInvitationRevokedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
STRING |
General system message displayed when the email invitation of a visitor with a nickname is renewed
Key: com.unblu.conversation.message.visitorMailInvitationWithNicknameRenewed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${renewingPersonName} renewed the email invitation for ${email} of the visitor ${nickname}.
com.unblu.conversation.message.visitorMailInvitationWithNicknameRenewed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
STRING |
|
STRING |
||
nickname |
STRING |
System message displayed to the person who renewed the email invitation of a visitor with a nickname
Key: com.unblu.conversation.message.visitorMailInvitationWithNicknameRenewedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You renewed the email invitation for the email address ${email} of the visitor ${nickname}.
com.unblu.conversation.message.visitorMailInvitationWithNicknameRenewedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
STRING |
||
nickname |
STRING |
General system message displayed when the email invitation sent to a visitor with a nickname is revoked
Key: com.unblu.conversation.message.visitorMailInvitationWithNicknameRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${revokingPersonName} revoked the email invitation for the email address ${email} of the visitor ${nickname}.
com.unblu.conversation.message.visitorMailInvitationWithNicknameRevoked<langcode>=<value>General system message displayed when the email invitation of a visitor with a nickname is revoked
Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
STRING |
|
STRING |
||
nickname |
STRING |
System message displayed to the person who revoked the email invitation of a visitor with a nickname
Key: com.unblu.conversation.message.visitorMailInvitationWithNicknameRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked the email invitation for the email address ${email} of the visitor ${nickname}.
com.unblu.conversation.message.visitorMailInvitationWithNicknameRevokedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
STRING |
||
nickname |
STRING |
General system message displayed when a visitor’s PIN invitation is redeemed
Key: com.unblu.conversation.message.visitorPinInvitationRedeemed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${redeemingPersonName} redeemed a PIN invitation.
com.unblu.conversation.message.visitorPinInvitationRedeemed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
redeemingPersonName |
STRING |
System message displayed to the person who redeemed a visitor’s PIN invitation
Key: com.unblu.conversation.message.visitorPinInvitationRedeemedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You redeemed the PIN invitation.
com.unblu.conversation.message.visitorPinInvitationRedeemedDirect<langcode>=<value>General system message displayed when a visitor’s PIN invitation is renewed
Key: com.unblu.conversation.message.visitorPinInvitationRenewed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${renewingPersonName} renewed a PIN invitation.
com.unblu.conversation.message.visitorPinInvitationRenewed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
STRING |
System message displayed to the person who renewed a visitor’s PIN invitation
Key: com.unblu.conversation.message.visitorPinInvitationRenewedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You renewed a PIN invitation.
com.unblu.conversation.message.visitorPinInvitationRenewedDirect<langcode>=<value>System message for the person who renewed a visitor’s PIN invitation
General system message displayed when a visitor’s PIN invitation is revoked
Key: com.unblu.conversation.message.visitorPinInvitationRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${revokingPersonName} revoked a PIN invitation.
com.unblu.conversation.message.visitorPinInvitationRevoked<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
STRING |
System message displayed to the person who revoked a visitor’s PIN invitation
Key: com.unblu.conversation.message.visitorPinInvitationRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked a PIN invitation.
com.unblu.conversation.message.visitorPinInvitationRevokedDirect<langcode>=<value>General system message displayed when the PIN invitation of a visitor with a nickname and an email address is renewed
Key: com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRenewed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${renewingPersonName} renewed a PIN invitation for the visitor ${nickname} with the email address ${email}.
com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRenewed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
STRING |
|
STRING |
||
nickname |
STRING |
System message displayed to the person who renewed the PIN invitation of a visitor with a nickname and an email address
Key: com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRenewedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You renewed a PIN invitation for the visitor ${nickname} with the email address ${email}.
com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRenewedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
STRING |
||
nickname |
STRING |
General system message displayed when the PIN invitation of a visitor with a nickname and an email address is revoked
Key: com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${revokingPersonName} revoked a PIN invitation for the visitor ${nickname} with the email address ${email}.
com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRevoked<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
STRING |
|
STRING |
||
nickname |
STRING |
System message displayed to the person who revoked the PIN invitation of a visitor with a nickname and an email address
Key: com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked a PIN invitation for the visitor ${nickname} with the email address ${email}.
com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRevokedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
STRING |
||
nickname |
STRING |
General system message displayed when the PIN invitation of a visitor with an email address is renewed
Key: com.unblu.conversation.message.visitorPinInvitationWithMailRenewed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${renewingPersonName} renewed a PIN invitation for the visitor with the email address ${email}.
com.unblu.conversation.message.visitorPinInvitationWithMailRenewed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
STRING |
|
STRING |
System message displayed to the person who renewed the PIN invitation of a visitor with an email address
Key: com.unblu.conversation.message.visitorPinInvitationWithMailRenewedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You renewed a PIN invitation for the visitor with the email address ${email}.
com.unblu.conversation.message.visitorPinInvitationWithMailRenewedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
STRING |
General system message displayed when the PIN invitation of a visitor with an email address is revoked
Key: com.unblu.conversation.message.visitorPinInvitationWithMailRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${revokingPersonName} revoked a PIN invitation for the visitor with the email address ${email}.
com.unblu.conversation.message.visitorPinInvitationWithMailRevoked<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
STRING |
|
STRING |
System message displayed to the person who revoked the PIN invitation of a visitor with an email address
Key: com.unblu.conversation.message.visitorPinInvitationWithMailRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked a PIN invitation for the visitor with the email address ${email}.
com.unblu.conversation.message.visitorPinInvitationWithMailRevokedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
STRING |
General system message displayed when the PIN invitation of a visitor with a nickname is renewed
Key: com.unblu.conversation.message.visitorPinInvitationWithNicknameRenewed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${renewingPersonName} renewed a PIN invitation for the visitor ${nickname}.
com.unblu.conversation.message.visitorPinInvitationWithNicknameRenewed<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
renewingPersonName |
STRING |
|
nickname |
STRING |
System message displayed to the person who renewed the PIN invitation of a visitor with a nickname
Key: com.unblu.conversation.message.visitorPinInvitationWithNicknameRenewedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You renewed a PIN invitation for the visitor ${nickname}.
com.unblu.conversation.message.visitorPinInvitationWithNicknameRenewedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
nickname |
STRING |
General system message displayed when the PIN invitation of a visitor with a nickname is revoked
Key: com.unblu.conversation.message.visitorPinInvitationWithNicknameRevoked
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${revokingPersonName} revoked a PIN invitation for the visitor ${nickname}.
com.unblu.conversation.message.visitorPinInvitationWithNicknameRevoked<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
revokingPersonName |
STRING |
|
nickname |
STRING |
System message displayed to the person who revoked the PIN invitation of a visitor with a nickname
Key: com.unblu.conversation.message.visitorPinInvitationWithNicknameRevokedDirect
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You revoked a PIN invitation for the visitor ${nickname}.
com.unblu.conversation.message.visitorPinInvitationWithNicknameRevokedDirect<langcode>=<value>Arguments
| Name | Type | Description |
|---|---|---|
nickname |
STRING |
Layer texts
Document co-browsing layer title for other visitors
Key: com.unblu.conversation.collabspace.layer.displayedLayerTitleDocumentCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Viewing documents
com.unblu.conversation.collabspace.layer.displayedLayerTitleDocumentCobrowsing<langcode>=<value>The title for the document co-browsing layer when it is displayed on the visitor side
Context migration co-browsing layer title for owner
Key: com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnContextMigrationCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Sharing my browser tab
com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnContextMigrationCobrowsing<langcode>=<value>The layer owner’s title for the context migration co-browsing layer when it is displayed on the visitor side
Embedded co-browsing layer title for owner
Key: com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnEmbeddedCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Sharing my browser tab
com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnEmbeddedCobrowsing<langcode>=<value>The layer owner’s title for the embedded co-browsing layer when it is displayed on the visitor side
Mobile co-browsing layer title for owner
Key: com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnMobileCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Sharing my application screen
com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnMobileCobrowsing<langcode>=<value>The layer owner’s title for the mobile co-browsing layer when it is displayed on the visitor side
Screen sharing layer title (owner)
Key: com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnScreenSharing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Sharing my screen
com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnScreenSharing<langcode>=<value>Title of the screen sharing layer displayed to the owner of the layer
Context migration co-browsing layer title for other visitors
Key: com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteContextMigrationCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Viewing browser tab of ${owner}
com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteContextMigrationCobrowsing<langcode>=<value>The title for someone else’s context migration co-browsing layer when it is displayed on the visitor side
Arguments
| Name | Type | Description |
|---|---|---|
owner |
STRING |
Embedded co-browsing layer title for other visitors
Key: com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteEmbeddedCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Viewing browser tab of ${owner}
com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteEmbeddedCobrowsing<langcode>=<value>The title for someone else’s embedded co-browsing layer when it is displayed on the visitor side
Arguments
| Name | Type | Description |
|---|---|---|
owner |
STRING |
Mobile co-browsing layer title for other visitors
Key: com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteMobileCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Viewing mobile app of ${owner}
com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteMobileCobrowsing<langcode>=<value>The title for someone else’s mobile co-browsing layer when it is displayed on the visitor side
Arguments
| Name | Type | Description |
|---|---|---|
owner |
STRING |
Screen sharing layer title for other visitors
Key: com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteScreenSharing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Viewing screen of ${owner}
com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteScreenSharing<langcode>=<value>The title for someone else’s screen sharing layer when it is displayed on the visitor side
Arguments
| Name | Type | Description |
|---|---|---|
owner |
STRING |
Universal co-browsing layer title (visitor)
Key: com.unblu.conversation.collabspace.layer.displayedLayerTitleUniversalCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Viewing websites
com.unblu.conversation.collabspace.layer.displayedLayerTitleUniversalCobrowsing<langcode>=<value>Title for the universal co-browsing layer when it is displayed on the visitor side
Document co-browsing layer title
Key: com.unblu.conversation.collabspace.layer.layerTitleDocumentCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Documents
com.unblu.conversation.collabspace.layer.layerTitleDocumentCobrowsing<langcode>=<value>Title for the document co-browsing layer
Context migration co-browsing layer title (owner)
Key: com.unblu.conversation.collabspace.layer.layerTitleOwnContextMigrationCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: My browser tab
com.unblu.conversation.collabspace.layer.layerTitleOwnContextMigrationCobrowsing<langcode>=<value>Title of the context migration co-browsing layer displayed to the owner of the layer
Embedded co-browsing layer title (owner)
Key: com.unblu.conversation.collabspace.layer.layerTitleOwnEmbeddedCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: My browser tab
com.unblu.conversation.collabspace.layer.layerTitleOwnEmbeddedCobrowsing<langcode>=<value>Title of the embedded co-browsing layer displayed to the owner of the layer
Mobile co-browsing layer title (owner)
Key: com.unblu.conversation.collabspace.layer.layerTitleOwnMobileCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: My application screen
com.unblu.conversation.collabspace.layer.layerTitleOwnMobileCobrowsing<langcode>=<value>Title of the mobile co-browsing layer displayed to the owner of the layer
Screen sharing layer title (owner)
Key: com.unblu.conversation.collabspace.layer.layerTitleOwnScreenSharing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: My screen
com.unblu.conversation.collabspace.layer.layerTitleOwnScreenSharing<langcode>=<value>Title of the screen sharing layer displayed to the owner of the layer
Context migration co-browsing layer title (other participants)
Key: com.unblu.conversation.collabspace.layer.layerTitleRemoteContextMigrationCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Browser tab of ${owner}
com.unblu.conversation.collabspace.layer.layerTitleRemoteContextMigrationCobrowsing<langcode>=<value>Title of the context migration co-browsing layer displayed to other participants
Arguments
| Name | Type | Description |
|---|---|---|
owner |
STRING |
Embedded co-browsing layer title (other participants)
Key: com.unblu.conversation.collabspace.layer.layerTitleRemoteEmbeddedCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Browser tab of ${owner}
com.unblu.conversation.collabspace.layer.layerTitleRemoteEmbeddedCobrowsing<langcode>=<value>Title of the embedded co-browsing layer displayed to other participants
Arguments
| Name | Type | Description |
|---|---|---|
owner |
STRING |
Mobile co-browsing layer title (other participants)
Key: com.unblu.conversation.collabspace.layer.layerTitleRemoteMobileCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Mobile application of ${owner}
com.unblu.conversation.collabspace.layer.layerTitleRemoteMobileCobrowsing<langcode>=<value>Title of the mobile co-browsing layer displayed to other participants
Arguments
| Name | Type | Description |
|---|---|---|
owner |
STRING |
Screen sharing layer title (other participants)
Key: com.unblu.conversation.collabspace.layer.layerTitleRemoteScreenSharing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Screen of ${owner}
com.unblu.conversation.collabspace.layer.layerTitleRemoteScreenSharing<langcode>=<value>Title of the screen sharing layer displayed to other participants
Arguments
| Name | Type | Description |
|---|---|---|
owner |
STRING |
Universal co-browsing layer title
Key: com.unblu.conversation.collabspace.layer.layerTitleUniversalCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Websites
com.unblu.conversation.collabspace.layer.layerTitleUniversalCobrowsing<langcode>=<value>Title for the universal co-browsing layer
Context migration co-browsing approval title
Key: com.unblu.conversation.collabspace.layer.layerTitleYourContextMigrationCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Your browser tab
com.unblu.conversation.collabspace.layer.layerTitleYourContextMigrationCobrowsing<langcode>=<value>Layer title used when asking the visitor to approve the context migration co-browsing layer
Embedded co-browsing approval title
Key: com.unblu.conversation.collabspace.layer.layerTitleYourEmbeddedCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Your browser tab
com.unblu.conversation.collabspace.layer.layerTitleYourEmbeddedCobrowsing<langcode>=<value>Layer title used when asking the visitor to approve the embedded co-browsing layer
Mobile co-browsing approval title
Key: com.unblu.conversation.collabspace.layer.layerTitleYourMobileCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Your application screen
com.unblu.conversation.collabspace.layer.layerTitleYourMobileCobrowsing<langcode>=<value>Layer title used when asking the visitor to approve the mobile co-browsing layer
Screen sharing layer approval title
Key: com.unblu.conversation.collabspace.layer.layerTitleYourScreenSharing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Your screen
com.unblu.conversation.collabspace.layer.layerTitleYourScreenSharing<langcode>=<value>Layer title used when asking the visitor to approve the screen sharing layer
"Start document co-browsing layer" menu entry
Key: com.unblu.conversation.collabspace.layer.menuEntryLayerDocumentCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Documents
com.unblu.conversation.collabspace.layer.menuEntryLayerDocumentCobrowsing<langcode>=<value>Menu entry for starting and opening a document co-browsing layer
"Start universal co-browsing layer" menu entry
Key: com.unblu.conversation.collabspace.layer.menuEntryLayerUniversalCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Websites
com.unblu.conversation.collabspace.layer.menuEntryLayerUniversalCobrowsing<langcode>=<value>Menu entry for starting and opening a universal co-browsing layer
"Start context migration co-browsing layer" menu entry
Key: com.unblu.conversation.collabspace.layer.menuEntryOwnLayerContextMigrationCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: My browser tab
com.unblu.conversation.collabspace.layer.menuEntryOwnLayerContextMigrationCobrowsing<langcode>=<value>Menu entry for starting and opening a context migration co-browsing layer
"Start embedded co-browsing layer" menu entry
Key: com.unblu.conversation.collabspace.layer.menuEntryOwnLayerEmbeddedCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: My browser tab
com.unblu.conversation.collabspace.layer.menuEntryOwnLayerEmbeddedCobrowsing<langcode>=<value>Menu entry for starting and opening an embedded co-browsing layer
"Start mobile co-browsing layer" menu entry
Key: com.unblu.conversation.collabspace.layer.menuEntryOwnLayerMobileCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: My application screen
com.unblu.conversation.collabspace.layer.menuEntryOwnLayerMobileCobrowsing<langcode>=<value>Menu entry for starting and opening a mobile co-browsing layer
"Start screen sharing layer" menu entry
Key: com.unblu.conversation.collabspace.layer.menuEntryOwnLayerScreenSharing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: My screen
com.unblu.conversation.collabspace.layer.menuEntryOwnLayerScreenSharing<langcode>=<value>Menu entry for starting and opening a screen sharing layer
"Start context migration co-browsing layer (others)" menu entry
Key: com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerContextMigrationCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Browser tab of
com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerContextMigrationCobrowsing<langcode>=<value>Menu entry for starting and opening someone else’s context migration co-browsing layer
"Start embedded co-browsing layer (others)" menu entry
Key: com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerEmbeddedCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Browser tab of
com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerEmbeddedCobrowsing<langcode>=<value>Menu entry for starting and opening someone else’s embedded co-browsing layer
"Start and open other participant’s mobile co-browsing layer" menu entry
Key: com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerMobileCobrowsing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Mobile application of
com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerMobileCobrowsing<langcode>=<value>Menu entry for starting and opening someone else’s mobile co-browsing layer
"Start and open other participant’s screen sharing layer" menu entry
Key: com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerScreenSharing
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Screen of
com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerScreenSharing<langcode>=<value>Menu entry for starting and opening someone else’s screen sharing layer
Person display name configuration
agent
Key: com.unblu.person.displayname.agent
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Agent
com.unblu.person.displayname.agent<langcode>=<value>Default name for agents
bot
Key: com.unblu.person.displayname.bot
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Bot
com.unblu.person.displayname.bot<langcode>=<value>Default name for all bots
qualifiedStaticName
Key: com.unblu.person.displayname.qualifiedStaticName
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${staticName} — ${qualifier}
com.unblu.person.displayname.qualifiedStaticName<langcode>=<value>Text used for qualified static names, the staticName being the localized text for the person type.
Arguments
| Name | Type | Description |
|---|---|---|
staticName |
STRING |
|
qualifier |
STRING |
ExternalMessengerConfiguration
sentFailedReasonWebhookFailed
Key: com.unblu.externalmessenger.configuration.sentFailedReasonWebhookFailed
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Failed to send message to external messenger.
com.unblu.externalmessenger.configuration.sentFailedReasonWebhookFailed<langcode>=<value>Reason displayed if a message could not be send to an external messenger via webhook.
Abstract headless browser layer component
confirmOpenDevtools
Key: com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.confirmOpenDevtools
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Open headless browser developer tools in separate window?
com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.confirmOpenDevtools<langcode>=<value>Title of video handler error
Key: com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.videoHandlerErrorTitle
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Error in video stream
com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.videoHandlerErrorTitle<langcode>=<value>webRTCUnsupportedText
Key: com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedText
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: The browser you are using does not support WebRTC and therefore cannot be used for universal co-browsing.
To use universal co-browsing, please update your browser.
com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedText<langcode>=<value>webRTCUnsupportedTitle
Key: com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedTitle
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: WebRTC not supported
com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedTitle<langcode>=<value>Headless Browser About Page Configuration
Co-browsing description
Key: com.unblu.hbworker.aboutpage.coBrowseDesc
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Browse the web together in real time right from your browser.
com.unblu.hbworker.aboutpage.coBrowseDesc<langcode>=<value>Description of co-browsing
Co-browsing title
Key: com.unblu.hbworker.aboutpage.coBrowseTitle
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Securely co-browse websites
com.unblu.hbworker.aboutpage.coBrowseTitle<langcode>=<value>Title of co-browsing "About" page
Key: com.unblu.hbworker.aboutpage.pageTitle
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Your collaboration space
com.unblu.hbworker.aboutpage.pageTitle<langcode>=<value>Title of the co-browsing "About" page
Headless Browser Crash Page Configuration
crashDesc
Key: com.unblu.hbworker.crashpage.crashDesc
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Something went wrong and the page could not be displayed.
com.unblu.hbworker.crashpage.crashDesc<langcode>=<value>Description about crash.
Headless Browser Error Page Configuration
Main message for HTTP errors
Key: com.unblu.hbworker.errorpage.httpErrorMessage0
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: HTTP Error received
com.unblu.hbworker.errorpage.httpErrorMessage0<langcode>=<value>Main message displayed when an HTTP error occurs
Additional message for HTTP error
Key: com.unblu.hbworker.errorpage.httpErrorMessage1
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: The requested URL cannot be used with this service.
com.unblu.hbworker.errorpage.httpErrorMessage1<langcode>=<value>Additional message displayed when an HTTP error occurs
Main message for general network errors
Key: com.unblu.hbworker.errorpage.networkErrorGeneralMessage0
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: A network error occurred.
com.unblu.hbworker.errorpage.networkErrorGeneralMessage0<langcode>=<value>Main message displayed when a general network error occurs.
Additional message for general network errors
Key: com.unblu.hbworker.errorpage.networkErrorGeneralMessage1
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: A network error ("${code}") occurred while opening the page "${uri}".
com.unblu.hbworker.errorpage.networkErrorGeneralMessage1<langcode>=<value>Additional message displayed when a general network error occurs.
Arguments
| Name | Type | Description |
|---|---|---|
uri |
STRING |
|
code |
STRING |
Main message for the "host not found" error
Key: com.unblu.hbworker.errorpage.networkErrorHostNotFoundMessage0
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Unblu cannot find the server.
com.unblu.hbworker.errorpage.networkErrorHostNotFoundMessage0<langcode>=<value>Main message displayed when the host cannot be found
Additional message for the "host not found" error
Key: com.unblu.hbworker.errorpage.networkErrorHostNotFoundMessage1
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Unblu cannot open the page "${uri}" because Unblu cannot find the server "${host}".
com.unblu.hbworker.errorpage.networkErrorHostNotFoundMessage1<langcode>=<value>Additional message displayed when the host cannot be found
Arguments
| Name | Type | Description |
|---|---|---|
uri |
STRING |
|
host |
STRING |
Main message for error "ConnectionTimeout"
Key: com.unblu.hbworker.errorpage.networkErrorTimeoutMessage0
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: The connection timed out.
com.unblu.hbworker.errorpage.networkErrorTimeoutMessage0<langcode>=<value>Main message displayed when a connection times out
Additional message for the "connection timeout" error
Key: com.unblu.hbworker.errorpage.networkErrorTimeoutMessage1
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: The connection to the server "${host}" timed out
com.unblu.hbworker.errorpage.networkErrorTimeoutMessage1<langcode>=<value>Additional message displayed when a connection times out
Arguments
| Name | Type | Description |
|---|---|---|
uri |
STRING |
|
host |
STRING |
pageTitle
Key: com.unblu.hbworker.errorpage.pageTitle
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Something went wrong
com.unblu.hbworker.errorpage.pageTitle<langcode>=<value>Title for the error page
Main message for error "LocalFileAccessNotPermitted"
Key: com.unblu.hbworker.errorpage.restrictionFileMessage0
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You are not allowed to access the local file system.
com.unblu.hbworker.errorpage.restrictionFileMessage0<langcode>=<value>Main message displayed when access to local files is not permitted
Additional message for error "LocalFileAccessNotPermitted"
Key: com.unblu.hbworker.errorpage.restrictionFileMessage1
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You're not allowed to navigate to "${uri}" because local file access is not permitted.
com.unblu.hbworker.errorpage.restrictionFileMessage1<langcode>=<value>Additional message displayed when access to local files is not permitted
Arguments
| Name | Type | Description |
|---|---|---|
uri |
STRING |
Main message for error "JavascriptProtocolRestriction"
Key: com.unblu.hbworker.errorpage.restrictionJavascriptProtocolMessage0
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You are not allowed to execute JavaScript in the address bar.
com.unblu.hbworker.errorpage.restrictionJavascriptProtocolMessage0<langcode>=<value>Main message displayed when JavaScript execution is not permitted (URLs starting with "javascript:")
Additional message for error "JavascriptProtocolRestriction"
Key: com.unblu.hbworker.errorpage.restrictionJavascriptProtocolMessage1
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: JavaScript execution in the address bar is not permitted.
com.unblu.hbworker.errorpage.restrictionJavascriptProtocolMessage1<langcode>=<value>Additional message displayed when JavaScript execution is not permitted (URLs starting with "javascript:")
Main message for protocol restriction error
Key: com.unblu.hbworker.errorpage.restrictionProtocolMessage0
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: This page is not displayed for data protection reasons.
com.unblu.hbworker.errorpage.restrictionProtocolMessage0<langcode>=<value>Main message displayed when the protocol (e.g. FTP) is not permitted
Additional message for error "ProtocolRestriction"
Key: com.unblu.hbworker.errorpage.restrictionProtocolMessage1
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You are not allowed to navigate to "${uri}" because the "${scheme}" protocol is not permitted.
com.unblu.hbworker.errorpage.restrictionProtocolMessage1<langcode>=<value>Additional message displayed when the protocol (e.g. FTP) is not permitted
Arguments
| Name | Type | Description |
|---|---|---|
uri |
STRING |
|
scheme |
STRING |
Main message for "requested URL not permitted" error
Key: com.unblu.hbworker.errorpage.restrictionRequestUrlMessage0
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: This page is not displayed for data protection reasons.
com.unblu.hbworker.errorpage.restrictionRequestUrlMessage0<langcode>=<value>Main message displayed when the requested URL is not permitted
Additional message for "requested URL not permitted" error
Key: com.unblu.hbworker.errorpage.restrictionRequestUrlMessage1
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: For data protection reasons, "${uri}" is not displayed.
com.unblu.hbworker.errorpage.restrictionRequestUrlMessage1<langcode>=<value>Additional message displayed when the requested URL is not permitted
Arguments
| Name | Type | Description |
|---|---|---|
uri |
STRING |
Main message for error "SslRestriction"
Key: com.unblu.hbworker.errorpage.restrictionSslMessage0
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You are not allowed to navigate to this page.
com.unblu.hbworker.errorpage.restrictionSslMessage0<langcode>=<value>Main message displayed when an SSL restriction error occurs
Additional message for SSL restriction error
Key: com.unblu.hbworker.errorpage.restrictionSslMessage1
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You are not allowed to navigate to "${uri}" because your account is not configured to access secure (HTTPS) sites.
com.unblu.hbworker.errorpage.restrictionSslMessage1<langcode>=<value>Additional message displayed when an SSL restriction error occurs
Arguments
| Name | Type | Description |
|---|---|---|
uri |
STRING |
Main message for SSL error
Key: com.unblu.hbworker.errorpage.sslErrorMessage
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Unblu cannot verify the identity of the website "${authority}".
com.unblu.hbworker.errorpage.sslErrorMessage<langcode>=<value>Main message of the SSL error dialog
Arguments
| Name | Type | Description |
|---|---|---|
authority |
STRING |
Error message for SSL host name mismatch
Key: com.unblu.hbworker.errorpage.sslHostnameMismatch
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You attempted to reach "${authority}", but instead you actually reached a server identifying itself as "${commonName}". This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of "${authority}"
com.unblu.hbworker.errorpage.sslHostnameMismatch<langcode>=<value>Error message displayed when the only SSL error is a host name mismatch
Arguments
| Name | Type | Description |
|---|---|---|
authority |
STRING |
|
commonName |
STRING |
Error message when SSL not trusted
Key: com.unblu.hbworker.errorpage.sslNotTrusted
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: You attempted to reach "${authority}", but the server presented a certificate issued by an entity that is not trusted by Unblu. This may mean that the server has generated its own security credentials, which Unblu cannot rely on for identity information, or an attacker may be trying to intercept your network requests.
com.unblu.hbworker.errorpage.sslNotTrusted<langcode>=<value>Error message displayed when multiple SSL errors occur during verification
Arguments
| Name | Type | Description |
|---|---|---|
authority |
STRING |
Main message for other errors
Key: com.unblu.hbworker.errorpage.unknownErrorMessage0
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Unknown error
com.unblu.hbworker.errorpage.unknownErrorMessage0<langcode>=<value>Main message displayed when an error occurs that cannot be specified in more detail
Additional message for other errors
Key: com.unblu.hbworker.errorpage.unknownErrorMessage1
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Error code: "${errorCode}"; error message: "${errorMessage}"; requested URI: "${requestedUrl}"
com.unblu.hbworker.errorpage.unknownErrorMessage1<langcode>=<value>Additional message displayed when an error occurs that cannot be specified in more detail
Arguments
| Name | Type | Description |
|---|---|---|
errorCode |
INTEGER |
|
errorMessage |
STRING |
|
requestedUrl |
STRING |
Mobile push notification configuration
"Incoming call" notification body
Key: com.unblu.mobile.push_notification.incomingCallBody
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${callType} from ${callInitiator}
com.unblu.mobile.push_notification.incomingCallBody<langcode>=<value>Body of "incoming call" notifications
Arguments
| Name | Type | Description |
|---|---|---|
callType |
STRING |
|
callInitiator |
STRING |
"Incoming call" notification title
Key: com.unblu.mobile.push_notification.incomingCallTitle
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Incoming call
com.unblu.mobile.push_notification.incomingCallTitle<langcode>=<value>Title of "incoming call" notifications
Arguments
| Name | Type | Description |
|---|---|---|
callType |
STRING |
|
callInitiator |
STRING |
"Missed call" notification body
Key: com.unblu.mobile.push_notification.missedCallBody
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${callType} from ${callInitiator}
com.unblu.mobile.push_notification.missedCallBody<langcode>=<value>Body of the "missed call" notification
Arguments
| Name | Type | Description |
|---|---|---|
callType |
STRING |
|
callInitiator |
STRING |
"Missed call" notification title
Key: com.unblu.mobile.push_notification.missedCallTitle
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: Missed call
com.unblu.mobile.push_notification.missedCallTitle<langcode>=<value>Title of the "missed call" notification
Arguments
| Name | Type | Description |
|---|---|---|
callType |
STRING |
|
callInitiator |
STRING |
"New message" notification body
Key: com.unblu.mobile.push_notification.newMessageBody
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${lastMessageSender}: ${lastMessageText}
com.unblu.mobile.push_notification.newMessageBody<langcode>=<value>Body of the "new message" notification
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
INTEGER |
|
lastMessageText |
STRING |
|
lastMessageSender |
STRING |
"New message" notification title
Key: com.unblu.mobile.push_notification.newMessageTitle
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: ${notificationCount} new messages
com.unblu.mobile.push_notification.newMessageTitle<langcode>=<value>Title of the "new message" notification
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
INTEGER |
|
lastMessageText |
STRING |
|
lastMessageSender |
STRING |
Screen sharing UI configuration
webRTCUnsupportedText
Key: com.unblu.conversation.collabspace.screensharing.webRTCUnsupportedText
Allowed Scopes: GLOBAL, ACCOUNT
# Fallback value: The browser you are using does not support WebRTC and therefore cannot be used to display the shared content.
Please use a newer browser.
com.unblu.conversation.collabspace.screensharing.webRTCUnsupportedText<langcode>=<value>