This document describes version 6 of Unblu. If you’re using the latest major version of Unblu, go to the documentation of the latest version.

The support period for version 6 ended on 29 August 2023. We no longer provide support or updates for this version. You should upgrade to the latest version of Unblu.

Knowledge base

The knowledge base contains individual articles on specific topics requested by customers.

Accessibility
Airlock web application firewall integration
API keys
Assigning users to teams
Audio and video call configuration
Authentication in self-hosted and on-premises installations
Avatar
Benefits of OpenAPI
Browser notifications
Browser requirements
Can I add the Unblu snippet dynamically?
Unblu Financial Cloud admin application
Cluster hardware requirements
Compromising the agent session
Concierge Person
Configuration
Configuration advice
Configuration precedence
Configuration property scope and the configuration cascade
Configuring and manipulating collaboration layers
Configuring the concierge
Configuring file uploads
Configuring the rendering service
Configuring user names displayed
Conversation configuration
Creating agent teams
CSS Microsoft Internet Explorer filter attribute limitations
CSS selector level 3 limitations
Customizing Unblu Financial Cloud or on-premises
Database hardware requirements
Delegating the queue to a third-party system
Deputy management
Dynamic snippet injection
Enable or disable chat
Enable or disable file sharing
Externally managed users and teams
General information
Global is superadmin only
How do I start the server without upgrading the database?
How to apply universal co-browsing-specific behavior
How to change the PIN code expiration time
HTML tainted canvas limitation
Required HTTP Headers
Localization
Import-export configuration settings
Installation and operation
Installing the SecureFlow Manager on the Apache 2 HTTP server
Installing the SecureFlow Manager on Nginx
Inviting visitors
JNDI datasource
Licensing
Limitations of embedded co browsing
Live agent monitoring
Logging
Managing restricted resources without the filter
Mark mode
Markdown support
Message states
Message types
Migration from Unblu 5 to Unblu 6
Migrating from Unblu mobile SDK version 2 to version 3
Mobile user guide
Named areas
Network error 0x2ef3 KeepAliveTimeout
On-premises UI customization
Order of deployment
Outgoing emails
Push notifications
The queue and manual and automatic request dispatching
Quick start guide for new accounts
Reassigning long-running conversations
Refresh behavior in universal co browsing when migrating session
Release policy and versioning
Rendering service requirements
Resource histories
Resource histories technical details
Reverse proxy integration
Secondary participants
Securing the flow
Security abusing the agent role
Security dom injection attack
Security eavesdropping
Security guessing the pin code
Security hijacking the visitor session
Server diagnostics package
Session specific content
Settings agent interface
Setting the locale
SecureFlow Manager filter specification
SecureFlow Manager usage
Single sign-on (SSO) in the Unblu Financial Cloud
System requirements with no cluster
System requirements
UI customization guide
UI theming cheat sheet
Unblu cookies
The Unblu filter
Unblu filter flow
User management synchronization
User profile
utransfer
Using custom webfonts
Video chat setup
Video & voice chat call archiving
Video & voice chat: technical information
Video network requirements
Visitor presence initialization
Web API
Webhooks technical detail
Where to put the filter
X-forwarded proto-header

Knowledge base

Table of contents