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This document describes version 6 of Unblu. If you’re using the latest major version of Unblu, go to the documentation of the latest version. The support period for version 6 ended on 29 August 2023. We no longer provide support or updates for this version. You should upgrade to the latest version of Unblu. |
Importing and exporting configuration settings
There is no import and export that downloads all configuration and text settings in a single file. Configuration scopes are limited to, and associated with, the following specific owner types: Global, Account, APIKey, Named Area, Teams and Users.
When you download a configuration (either settings/configuration values or text) a file is downloaded to the client with the configuration/text properties in JSON format. The name given to this file is formatted as follows:
<ownerType>_<dataType>_<ownerId>_ISO8601Date.json
ownerType: Global/Account/APIKey/NamedArea/Team/User
dataType: Configuration or text
ownerId: Some WebUUID
ISO8601Date: Current timestamp
Here is an example of what the JSON file for a download of configuration data at the Account level will look like:
Account_CONFIGURATION_wZvcAnbBSpOps9oteH-Oxw_2017-05-12T11-00-44.json
Here is an example of what the JSON file for a download of text data at the Account level will look like:
Account_TEXT_wZvcAnbBSpOps9oteH-Oxw_2017-04-24T09-59-22.json
How to import and export settings and text configurations
In order to import or export configuration settings in the Agent Desk you need to find and select the Advanced button on the page. The Advanced button is always under either Settings or Text, no matter from which level you are viewing (Account, APIKeys, Teams, users, etc.).
| Make sure, when importing, that you are importing the correct data set. (For example, do not import a User or Team file at the Account level and vice versa.) |
The examples below describe how to export values. Importing values uses the same steps (with 'Import' substituted for 'Export').
Global configuration properties export
To export configuration values at the global level select Global > Settings > Advanced (button) then select the Export button to export the current configuration values.
Global text properties export
To export text values at the global level select Global > Text > Advanced (button) then select the Export button to export the current text values.
Account configuration properties export
To export configuration values at the account level select Account > Settings > Advanced then select Export to export the current configuration values.
Account text properties export
To export text values at the account level select Account > Text > Advanced (button) then select the Export button to export the current text values.
API key configuration properties export
To export configuration values at the API key level select APIKeys > (Click on the relevant APIKey) > Settings > Advanced (button) then select Export to export the current configuration values.
API key text properties export
To export text values at the API key level select APIKeys > (Click on the relevant APIKey) > Text > Advanced (button) then select Export to export the current text values.
Named area configuration properties export
To export configuration values at the named area level select Named Areas > (Click on the relevant named Area) > Settings > Advanced (button) then select Export to export the current configuration values.
Named area text properties export
To export text values at named area level select Named Areas > (Click on the relevant Named Area) > Text > Advanced (button) then select Export to export the current text values.
Team configuration properties export
To export configuration values at the team level select Teams > (Click on the relevant Team) > Settings > Advanced (button) then select Export to export the current configuration values.
Team text properties export
To export text values at the team level select Teams > (Click on the relevant Team) > Text > Advanced (button) then select Export to export the current text values.