Mobile Co Apping
In-app collaborative support
Be where your banking customers are. Empower customers with real-time visual guidance – right within your mobile app.
Engage customers where they are
Mobile banking is now the primary touchpoint, yet many banks struggle to provide effective in-app support. Enable your agents to assist customers in real time, improving engagement and self-service adoption.
Augment in-app chat
Boost satisfaction and speed up resolutions with real-time guidance that helps customers navigate complex tasks directly in-chat.
Resolve Video & Voice calls in-app
Reduce AHT and speed up resolution by visually guiding customers through complex app steps during live video and voice calls.
Build trust in the moment
Build trust and prevent fraud with secure, PIN-based visual support that helps phone customers complete complex digital tasks with expert ease.
Personal mobile guidance
Deliver a premium experience by using Co-Apping to offer real-time, high-touch support that simplifies complex app workflows and deepens client trust.
Streamline onboarding
Accelerate account activation and reduce abandonment with real-time guidance that helps clients navigate complex setup and security steps with ease.
Guide app journeys
Deliver high-touch support by using Co-Apping to help clients complete complex payments and portfolio updates within a secure digital experience.
Premium advisory support
Deepen trust by providing high-touch, secure advisory guidance and portfolio reviews directly in your mobile app with Co-Apping and Video & Voice.
Tatra Banka achieved a 94 NPS with mobile banking support
“This was really amazing. I like to say that 20 out of 20 bankers recommend us.”
Security and compliance at the core
Ensure data privacy and regulatory compliance with built-in protections and audit logs.
Secure data protection
Ensure regulatory compliance and protect client privacy by automatically masking sensitive data fields during any secure Co-Apping session.
Complete session control
Reduce risk exposure and ensure compliance by restricting Co-Apping to your governed app environment, preventing accidental data sharing.
Governed session storage
Reduce compliance risk and simplify audits by securely recording and storing every Co-Apping session for governed
How it works
Fast, secure, and easy to implement.
Real-time mobile interface rendering
Co-Apping works by capturing and transmitting structured mobile app elements (not the entire screen), ensuring security and privacy.
Lightweight SDK integration
Implement Co-Apping by embedding the Unblu SDK within your mobile application – no complex development required.
The significance of Co-Apping in the era of mobile banking
An Unblu customer recently reported that their agents launched 300,000 Co-Apping sessions to solve customer issues in the first year after the implementation, compared to around 65,000 web-based Co-Browsing sessions in the same period.
Frequently asked questions
How has Mobile Co-Apping impacted customer support metrics?
Mobile Co-Apping has delivered measurable efficiency and satisfaction gains across Unblu clients. Banks report up to a 40% increase in support efficiency, an 87 NPS from 203 banker responses, and a 92.6 System Usability Score. Customers describe sessions as useful, efficient, easy to use, and safe. By blending in-app collaboration with secure communication, Co-Apping helps financial institutions enhance digital service quality while maintaining personal, trusted relationships.
What are the technical requirements for integrating Unblu's SDK?
Unblu's Mobile SDK requires minimum OS versions – Android 5.0 (API level 21) or iOS 12.0 – and access to the Unblu Server SDK key for authentication. Developers can embed Unblu features such as Co-Apping, Secure Messenger, Video & Voice calls, notifications, and Live Chat directly into their native apps, enabling a consistent and secure digital interaction experience across all mobile platforms.
What is the role of AI Virtual Agents in Mobile Co-Apping?
While AI Virtual Agents handle automated self-service and quick message responses, Mobile Co-Apping focuses on high-value, human-led interactions. When an issue requires empathy, explanation, or tailored advice, advisors can instantly augment a chat conversation or call from bot support to a Co-Apping session. This seamless handover between AI and human assistance ensures continuity, combining automation efficiency with the personal guidance customers expect from trusted financial institutions.
How does Co-Apping compare to traditional web-based Co-Browsing?
Unblu's Mobile Co-Apping extends the power of traditional web-based Co-Browsing to the app environment. It offers the same secure co-navigation and field masking features, with added capabilities such as in-app audio support and seamless switching between chat, voice, and video. Designed for mobile banking, Co-Apping lets advisors guide clients step-by-step through complex transactions or forms, without requiring them to leave the app.
