In-app collaborative support

Augment in-app chat

Provide live guidance while customers interact via messaging.

Enhance in-app video & voice calls

Walk clients through in-app processes during video or voice calls.

Support phone calls with PIN-based Co-Apping

Visually assist customers even when they contact you by phone.

Onboarding assistance

Help users complete account setup, security checks, and feature activation.

In-app navigation

Assist customers with fund transfers, making payments, or portfolio updates.

Portfolio reviews & advisory support

Review investment options and product information with your customers on the mobile app.

Field masking and function blocking

Hide sensitive fields (e.g., passwords, personal data) from agents to protect customer information.

Session control

Unblu-integrated apps only – external apps don’t work with Co-Apping to prevent accidentally sharing personal information.

Session recording & storage

All Co-Apping sessions can be recorded and securely stored for compliance, audit, or training purposes.

Real-time mobile interface rendering

Co-Apping works by capturing and transmitting structured mobile app elements (not the entire screen), ensuring security and privacy.

Lightweight SDK integration

Implement Co-Apping by embedding the Unblu SDK within your mobile application – no complex development required.

An Unblu customer recently reported that their agents launched 300,000 Co-Apping sessions to solve customer issues in the first year after the implementation, compared to around 65,000 web-based Co-Browsing sessions in the same period.

This has proven that the rise of mobile banking has transformed the dynamics of everyday banking. As more customers are using mobile apps, banks can expect an increase in mobile-specific support requests. Extending embedded Co-Browsing to Mobile Co-Browsing is a crucial step to ensure mobile support and optimal customer service.

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