Customer Collaboration
Wealth Advisory
Branch Networks
August 6, 2025
What is Co-Browsing? Different types and use cases
Co-browsing is helping banks to improve their customer service, increase their sales and promote customer engagement.
The difference between Co-Browsing and Screen Sharing
Co-Browsing vs. screen sharing – while similar, Co-Browsing offers financial institutions a more collaborative and safer experience.
June 9, 2025
How collaboration tools improve customer satisfaction in banking
You’re doing everything right, but customers are complaining. How do you improve satisfaction in the banking industry?
July 18, 2024
Bank branch automation means more access to human support – not less
Modern technology should serve to enhance human connection in bank branches. Here’s how.
July 16, 2024
Drive customer loyalty in banking through service excellence
Customer loyalty is built through support that drives an emotional connection. How can banks achieve this?
July 11, 2024
Reinforce your banking acquisition strategy with strong customer service
Ensure your banking ideas to get new customers perform by improving your customer service experience.
July 4, 2024
Artificial intelligence in wealth management is also for advisors
Artificial intelligence works as part of a larger journey to boost efficiency and increase client collaboration.
July 2, 2024
Deflect yet still serve: The value of Conversational AI in customer service
Deflection isn’t simply about giving agents room to breathe. It also provides a higher quality of service.
May 30, 2024
How to get clients as a financial advisor – and keep them
For financial advisors, attracting and retaining clients is a significant ongoing challenge. What steps can they take to secure long-term relationships?
March 19, 2024
Launching a new ebanking app? Facilitate adoption with Co-Apping
Updating or launching a new ebanking app? Help customers to get the most out of it by guiding them with Unblu Co-Apping.
March 13, 2024
Can bank branches ensure customer service excellence and remain viable?
Bank branches offer unique value for customer service during key moments. But they need to transform to remain financially viable.
March 5, 2024
How to improve customer engagement in banking
Strong customer experiences lead to larger purchases – provided you engage them at the right time.
The 3 essential decisions you must make to launch a successful chat program
