Customer Collaboration
Wealth Advisory
Branch Networks
September 20, 2022
How to optimize an insurance customer journey for digital sales
Outstanding customer journeys leverage multiple digital channels, from sales to support. This is what a multi-access insurance experience looks like.
September 5, 2022
Top 10 call center KPIs in digital banking (and how to improve them)
There are multiple ways of measuring customer satisfaction and team performance—including call center KPIs like abandonment rate, service level, or NPS.
June 1, 2022
Why ‘multi-access’ is redefining insurance customer engagement
New models of insurance customer engagement are required for complex customer demands. Multi-access, hybrid approaches can match the pace of change.
May 19, 2022
Wealth firms should invest in hybrid CX to stay ahead of the curve
Unblu’s Wealth Management Outlook traces the emergence of a new industry landscape. Discover what's defining the direction of the sector in 2022.
April 11, 2022
The digital trends and tech disrupting the insurance industry
Digital transformation starts with knowing the tech, and knowing your audience. Here’s our roadmap of the digital trends in the insurance industry.
March 29, 2022
How can banks stay human as they go digital?
We now have endless ways to deliver convenience and efficiency – but how can banks ensure the human elements of customer relationships are not lost?
November 15, 2021
What do affluent clients expect from future-proof private banks?
Private banking digital transformation is about building hybrid, customizable solutions that meet current client expectations. Find out how.
October 26, 2021
Are your push notifications getting ignored? It's time to segment your customers differently
Discover why a stellar banking experience requires a more accurate and in-depth understanding of customers, their financial well-being and their mindset.
September 27, 2021
Innovative digital experiences disrupting the financial landscape
How service delivery in the banking industry is being radically transformed by new providers offering game-changing digital experiences.
August 19, 2021
How to create high-touch digital experiences for Credit Union members using co-browsing
How using Unblu’s co-browsing tool could create more productive conversations with credit union members and enhance the digital experience.
June 29, 2021
Digital banking transformation: why few banks master digital banking
Why overcoming organizational disconnect and focusing on the entire customer journey are the keys to successful digital transformation.
May 25, 2021
CPIs in digital banking: evaluate your organization’s performance through the customer’s eyes
Adopting CPIs could put customer-centricity at the core of your digital banking business. Help your organization ensure that customer needs come first.
The 3 essential decisions you must make to launch a successful chat program
