Blog posts from Javier Puga

June 1, 2022

Why ‘multi-access’ is redefining insurance customer engagement

New models of insurance customer engagement are required for complex customer demands. Multi-access, hybrid approaches can match the pace of change.

May 19, 2022

Wealth firms should invest in hybrid CX to stay ahead of the curve

Javier Puga

Unblu’s Wealth Management Outlook traces the emergence of a new industry landscape. Discover what's defining the direction of the sector in 2022.

April 11, 2022

The digital trends and tech disrupting the insurance industry

Javier Puga

Digital transformation starts with knowing the tech, and knowing your audience. Here’s our roadmap of the digital trends in the insurance industry.

March 29, 2022

How can banks stay human as they go digital?

Javier Puga

We now have endless ways to deliver convenience and efficiency – but how can banks ensure the human elements of customer relationships are not lost?

November 15, 2021

What do affluent clients expect from future-proof private banks?

Javier Puga

Private banking digital transformation is about building hybrid, customizable solutions that meet current client expectations. Find out how.

October 26, 2021

Are your push notifications getting ignored? It's time to segment your customers differently

Javier Puga

Discover why a stellar banking experience requires a more accurate and in-depth understanding of customers, their financial well-being and their mindset.

September 27, 2021

Innovative digital experiences disrupting the financial landscape

Javier Puga

How service delivery in the banking industry is being radically transformed by new providers offering game-changing digital experiences.

August 19, 2021

How to create high-touch digital experiences for Credit Union members using co-browsing

Javier Puga

How using Unblu’s co-browsing tool could create more productive conversations with credit union members and enhance the digital experience.

June 29, 2021

Digital banking transformation: why few banks master digital banking

Javier Puga

Why overcoming organizational disconnect and focusing on the entire customer journey are the keys to successful digital transformation.

May 25, 2021

CPIs in digital banking: evaluate your organization’s performance through the customer’s eyes

Javier Puga

Adopting CPIs could put customer-centricity at the core of your digital banking business. Help your organization ensure that customer needs come first.

March 10, 2021

Wealth management: how women invest differently than men

Javier Puga

Women represent a powerful demographic. 80% of global purchasing decisions are already taken or influenced by women – and their influence is set to grow.

March 4, 2021

How to better advise women: opportunities for wealth managers

Javier Puga

The influence of female consumers in the financial sector is growing—but capturing a share of this market will require efforts from financial institutions.