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Case Study

Ensuring a smooth digital migration

Crédit Agricole next bank (Suisse) identified and anticipated potential areas of friction in their customer journey when planning to migrate to a new e-banking environment. By partnering with Unblu, they managed to maintain a smooth experience throughout their client onboarding process and boosted their call center efficiency.

What you will learn

  • Learn from Crédit Agricole next bank project and challenge 
  • Discover how they leverage Unblu embedded Co-Browsing 
  • Get an outlook into Crédit Agricole next bank’s digital strategy 
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Case Study
Leveraging Unblu to increase product conversion

In 2020, Raiffeisenbank first began collaborating with Unblu. After adding Live Chat and Co-Browsing, their agents were able to offer a higher quality service overall.  But that’s just one part of the story. With a streamlined service, Raiffeisenbank agents were better able to.
Case Study
Client support and service via Live Chat and WhatsApp

Swiss Post has been working with Unblu to deploy new means of client engagement and support. Acting as the main Swiss Post employee interface, Unblu enables diverse means of client engagement through either features or dedicated APIs The implementation of.

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