People aren’t dealing with their finances - either because they are intimidated or they don’t know how to. It’s no longer enough to provide basic payment and transaction information or a budget and goals dashboard in your mobile app. Banks need to make every conversation and every interaction count.
Using Co-Browsing or LiveView Chat, customers and bank agents can understand one another quickly, which speeds up resolution times. Shorter resolution times not only cost less, it boosts customer satisfaction.
When important decisions are at stake, customers expect expert advice – but without having to visit a branch. They want to stay in touch with their advisor in the same way they communicate with everyone else - easily, quickly and efficiently.
Secure Messenger opens up a secure communication channel that allows for continuous and natural conversation. And with more personal communication, more transactions follow.
Unblu can help banks push forward with their digital transformation initiatives and create customer experiences that lead to loyalty. With shorter interaction times and personal advice available online, customer satisfaction grows – all at a lower cost basis than a traditional bank’s business cost.Discover the Unblu suite Request a demo
64% of financial customers expect real-time communication with their bank
We know there is a strong correlation between satisfied customers, portfolio growth and financial results. Discover how Unblu can help you deliver a satisfying customer experience with every interaction.