Conversational AI

Help is at hand

Empower your customers with personalized self-service – night or day, and assist your agents with real-time AI guidance.

Human-like assistance

With natural language processing and machine learning tools, reach the balance between automation and personalized experience.

Ease your workload

Let the chatbot take up to 45% of incoming inquiries right out of the box.

Consistent user experience

Web. Mobile app. SMS. Messaging app. Enjoy a consistent user experience across channels.

Your bot sidekick – night or day

Boost self-service adoption. Improve operational efficiency. Increase customer satisfaction. Reinvent the in-person experience online.

Frequent industry questions

Implement a bot equipped with answers to the most frequently asked questions in the financial services industry.

Easy-train bot for business users

Let the bot handle up to 70%–80% of incoming inquiries when monitored and trained by business users.

No-fuss implementation and easy maintenance

Guided deployment

Specialist bot routing

Split delivery

No-code bot training and automation

The Unblu team is on hand to ensure efficient deployment without impacting service quality.

The smart Orchestrator examines customer intent to ensure the best specialist bot handles the request.

Lightning quick training validation before going into production.

Update common customer queries to configure the intent and improve performance.

Unblu’s chatbot powered by Open AI for shorter sales cycles and enhanced FCR

Knowledge Bot

Leverage existing knowledge base with LLMs. One-click deployment.

Training support

Use the bot trainer assistant to create better intents and appropriate responses.

Bot sidekick

Increase Live Chat efficiency with suggested responses that boost efficiency and maximize resolutions.

Of support requests transferred to the new channels.

First Contact Resolution With Live Chat/WhatsApp. (Email = 35% / Phone = 40%)

Bot Resolution Rate

Agent productivity

Browse Unblu Spark’s full list of features at your own pace.

See in action