Text Properties

Preview

Configuration properties labelled "Preview":

Are new features for you to try out
May change or be removed without further notice in a future version
Shouldn’t be used in production

More about Preview

Deprecated

Configuration properties labelled "Deprecated":

Will be removed in the next major version of Unblu
Typically don’t affect the product anymore

More about Deprecated

Conversation templates list component

Group name for whiteboard templates

com.unblu.conversationtemplate.groupMediaWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Whiteboard

Group name for conversation templates that start a whiteboard

DialogBotEditorComponent

automaticTypingStateSwitchLabel

com.unblu.dialogbot.automaticTypingStateSwitchLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Handle typing state for the dialog bot automatically

The switch is used to specify whether the dialog bot should automatically trigger a typing state whenever there is a new message from the counterpart person

Agent conversation UI

Label for "End conversation" button

com.unblu.agent.conversation.ui.btnEndConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

End conversation

Label for "forward to agent" button

com.unblu.agent.conversation.ui.labelForwardAgent

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Forward to agent

Label for "forward to team" button

com.unblu.agent.conversation.ui.labelForwardTeam

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Forward to team

Label for "invite an agent" button

com.unblu.agent.conversation.ui.labelInviteAgent

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invite agent

Used in the "internal" section of the "invite" menu

Label for "invite a team" button

com.unblu.agent.conversation.ui.labelInviteTeam

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invite team

Label for the "invite a team" entry in the "internal" section of the "invite" menu

Label for "Invite a visitor" button

com.unblu.agent.conversation.ui.labelInviteVisitor

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invite a visitor

DEPRECATED - no longer used

Label when PIN has expired

com.unblu.agent.conversation.ui.pinExpired

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The PIN expired

Label for "generate new PIN" button

com.unblu.agent.conversation.ui.pinGenNewBtnLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Generate new PIN

Label for PIN code

com.unblu.agent.conversation.ui.pinLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Share this PIN with your customer

Label displaying PIN expiry

com.unblu.agent.conversation.ui.pinRemainingTime

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

PIN expires in ${time}

Arguments

Name	Type	Description
time	String

Name

Type

Description

time

String

Title for PIN dialog

com.unblu.agent.conversation.ui.pinTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join a customer conversation

Arguments

Name	Type	Description
templateName	String
templateDescription	String

Name

Type

Description

templateName

String

templateDescription

String

Tooltip for the "configure conversation" button

com.unblu.agent.conversation.ui.tooltipConfigureConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Configure conversation

Tooltip for "forward conversation" button

com.unblu.agent.conversation.ui.tooltipForwarding

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Forward conversation

Tooltip for "invite to conversation" button

com.unblu.agent.conversation.ui.tooltipInvite

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invite people to the conversation

Label for "renew PIN" button

com.unblu.agent.conversation.ui.visitorInviteBtnRenew

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Renew

Label for "revoke invitation" button

com.unblu.agent.conversation.ui.visitorInviteBtnRevoke

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Revoke

Label for email address input field

com.unblu.agent.conversation.ui.visitorInviteLabelEmail

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Email address

Label for invitation type select

com.unblu.agent.conversation.ui.visitorInviteLabelType

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invitation type

DEPRECATED - no longer used

Label displaying invitation expiry time

com.unblu.agent.conversation.ui.visitorInviteRemainingTime

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Expires in ${time}

Arguments

Name	Type	Description
time	String

Name

Type

Description

time

String

Title for customer invitation fly-in menu

com.unblu.agent.conversation.ui.visitorInviteTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invite a Customer

DEPRECATED - no longer used

Label for Email invite

com.unblu.agent.conversation.ui.visitorInviteTypeEmail

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Email invitation

DEPRECATED - no longer used

Label for PIN invite

com.unblu.agent.conversation.ui.visitorInviteTypePin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

PIN invitation

DEPRECATED - no longer used

Warning displayed if conversation has already been forwarded

com.unblu.agent.conversation.ui.warningAlreadyForwarded

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has already been forwarded, do you want to revoke it and forward to someone else?

Conversation details texts

Conversation source URL

com.unblu.conversationhistory.sourceUrl

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Source URL

Label for the link to the system that was the source of the conversation

Conversation UI

"AGENT" option of "change awaited person type" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeAgentOptionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Agent

"NONE" option of "change awaited person type" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeNoneOptionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Nobody, the issue is resolved

Description of "change awaited person type on leave conversation" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Choose who must respond for the conversation to proceed:

Title of "change awaited person type on leave conversation" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Before you leave the conversation

"VISITOR" option of "change awaited person type" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeVisitorOptionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor

Close conversation dialog "cancel" button label

com.unblu.conversation.ui.closeDialogCancelButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Cancel

Close conversation dialog "close conversation" button label

com.unblu.conversation.ui.closeDialogCloseButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Close

Close conversation dialog "collapse" button label

com.unblu.conversation.ui.closeDialogCollapseButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Collapse UI

Dialog message when navigating out of conversation will end active call

com.unblu.conversation.ui.closeWillEndCallMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Closing the conversation will end the call

Dialog message when navigating out of conversation will end co-browsing

com.unblu.conversation.ui.closeWillEndCollaborationMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Closing the conversation will end the collaboration

Dialog message when navigating out of conversation will end conversation

com.unblu.conversation.ui.closeWillEndConversationMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Are you sure you want to end the conversation?

"End conversation" dialog text

com.unblu.conversation.ui.dialogQuestionEndConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Do you really want to end the conversation?

"Leave conversation" dialog text

com.unblu.conversation.ui.dialogQuestionLeaveConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Do you really want to leave the conversation?

"Stop collaboration" dialog text

com.unblu.conversation.ui.dialogQuestionStopCollaborationLayer

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Do you really want to stop collaborating?

"End conversation" dialog title

com.unblu.conversation.ui.dialogTitleEndConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

End conversation

"Leave conversation" dialog title

com.unblu.conversation.ui.dialogTitleLeaveConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Leave conversation

"Stop collaboration layer" dialog title

com.unblu.conversation.ui.dialogTitleStopCollaborationLayer

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Stop collaboration

Error text when not authorized to connect

com.unblu.conversation.ui.errorConnectNotAuthorized

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You are not allowed to open this conversation.
You can ask the assigned agent for an invitation to join.

Displayed when someone attempts to join a conversation they aren’t authorized to join

"Unknown conversation" connection error text

com.unblu.conversation.ui.errorConnectUnknownConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The requested conversation does not exist

"Unknown presence" connect error text

com.unblu.conversation.ui.errorConnectUnknownPresence

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your presence is unknown to the server

DEPRECATED - no longer used

Tooltip for group conversation avatar

com.unblu.conversation.ui.groupConversationAvatarTooltip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${num} other conversation participants

The tooltip can be used to indicate the number of other participants

Arguments

Name	Type	Description
num	Integer

Name

Type

Description

num

Integer

Aria label for visitor Individual UI

com.unblu.conversation.ui.individualUiAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Chat and collaboration interface. Press the "escape" key to close this user interface.

Conversation action bar configuration

Label for "Change topic" action

com.unblu.conversation.actionbar.ui.actionBarChangeTopic

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Edit topic

Label for the change topic action

"Change topic" dialog title

com.unblu.conversation.actionbar.ui.actionBarChangeTopicDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Edit topic

Title for the "Change topic" dialog

"Change topic" input label

com.unblu.conversation.actionbar.ui.actionBarChangeTopicInputLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter up to 200 characters:

Label for the change topic input

Label for "whiteboard" action

com.unblu.conversation.actionbar.ui.actionBarWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Collaborate on whiteboard

Label for "Remove participant" button

com.unblu.conversation.actionbar.ui.personDialogConfirmKickParticipantBtnLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Remove

Label for the confirmation button to remove a participant from a conversation

"Remove participant" confirmation question

com.unblu.conversation.actionbar.ui.personDialogKickParticipantQuestion

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Do you want to remove ${personName} from the conversation?

Confirmation question to remove a participant from a conversation

Arguments

Name	Type	Description
personName	String

Name

Type

Description

personName

String

"Remove participant" button label

com.unblu.conversation.actionbar.ui.personDialogLabelKickParticipant

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Remove participant

Label of the button to start the "Remove participant" dialog

Participant source URL label

com.unblu.conversation.actionbar.ui.personDialogSourceUrlLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Source

The link goes to the system that was the source of the conversation participant

Call shortcut configuration

"Toggle camera" shortcut title

com.unblu.conversation.call.shortcuts.toggleCamTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Toggle the camera in a call

Label for the "toggle camera" shortcut

"Toggle microphone" shortcut title

com.unblu.conversation.call.shortcuts.toggleMicTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Toggle the microphone in a call

Label for the "toggle microphone" shortcut

Call UI configuration

Label for "answer call" button

com.unblu.conversation.call.btnAnswerCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Answer call

Label for active "background blur" button

com.unblu.conversation.call.btnBlurActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Disable background blur

Label for inactive "background blur" button

com.unblu.conversation.call.btnBlurInactive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enable background blur

Label for active "camera" button

com.unblu.conversation.call.btnCamActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Turn camera off

Label for inactive "camera" button

com.unblu.conversation.call.btnCamInactive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Turn camera on

Label for "cycle camera" button

com.unblu.conversation.call.btnCycleCamera

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Cycle camera

Label for "decline call" button

com.unblu.conversation.call.btnDeclineCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Decline call

Label for "dismiss" button

com.unblu.conversation.call.btnDismiss

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Dismiss

Label for "display call here" button

com.unblu.conversation.call.btnDisplayCallHere

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Display call here

Label for "leave call" button

com.unblu.conversation.call.btnHangUp

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Leave call

Label for "leave call and close conversation" button

com.unblu.conversation.call.btnHangUpAndCloseConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Leave call and close conversation

Label for "leave call and end conversation" button

com.unblu.conversation.call.btnHangUpAndEndConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Leave call and end conversation

Label for "leave call and conversation" button

com.unblu.conversation.call.btnHangUpAndLeaveConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Leave call and conversation

Label for "hide call UI" button

com.unblu.conversation.call.btnHide

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show chat

Label for "maximize Individual UI" button

com.unblu.conversation.call.btnMaximize

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Maximize

Label for "media settings" button

com.unblu.conversation.call.btnMediaSettings

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Media settings

Label for active "microphone" button

com.unblu.conversation.call.btnMicActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Mute microphone

Label for inactive "microphone" button

com.unblu.conversation.call.btnMicInactive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unmute microphone

Label for "minimize Individual UI" button

com.unblu.conversation.call.btnMinimize

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Minimize

Label for "pin video" button

com.unblu.conversation.call.btnPin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pin

Label for "pop in" button

com.unblu.conversation.call.btnPopIn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Dock call back in main window

Label for "pop out" button

com.unblu.conversation.call.btnPopOut

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pop call into separate window

Label for "request callback" button

com.unblu.conversation.call.btnRequestCallback

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Request callback

Label for "video snapshot" button

com.unblu.conversation.call.btnSnapshot

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Take a video snapshot

Label for active "speaker" button

com.unblu.conversation.call.btnSpeakerActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Turn speaker off

Label for inactive "speaker" button

com.unblu.conversation.call.btnSpeakerInactive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Turn speaker on

Label for "unpin video" button

com.unblu.conversation.call.btnUnpin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unpin

Error text if audio input device (microphone) access denied

com.unblu.conversation.call.errorAudioInputAccessDenied

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Microphone access denied. Check your browser's microphone permissions.

Displayed if access is denied at the browser level

Error text if accessing audio input device failed

com.unblu.conversation.call.errorAudioInputAccessFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Microphone access failed. Choose a different microphone and retry.

Displayed if access is allowed at the browser level but accessing the hardware failed

Error text if audio input device inaccessible

com.unblu.conversation.call.errorAudioInputGone

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your microphone can no longer be accessed.

Displayed if the device is no longer accessible during a call

Error text if access to audio input device denied

com.unblu.conversation.call.errorAudioInputInsecureContext

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Microphone access denied. You are using an insecure connection. Microphone access is only allowed over secure HTTPS connections.

Displayed if the browser context isn’t secure, which leads to an automatic denial of microphone access in modern browsers

Error text if no audio input device found

com.unblu.conversation.call.errorAudioInputNotFound

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No microphone found. Connect a microphone and retry.

Error text displayed if no audio input device (microphone) is found

Information text when call disconnected

com.unblu.conversation.call.errorCallDisconnectedText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Reconnecting

Displayed if the call service provider indicates that it has lost its connection. Unblu tries to reconnect after several seconds.

Information title when call disconnected

com.unblu.conversation.call.errorCallDisconnectedTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Lost call connection

Displayed if the call service provider indicates that it has permanently lost its connection. Unblu tries to reconnect after several seconds.

Information text when reconnecting call

com.unblu.conversation.call.errorCallReconnecting

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Reconnecting call

Displayed if the call service provider indicates that it’s lost its connection and is reconnecting

Error text if browser doesn’t support WebRTC

com.unblu.conversation.call.errorIncompatibleBrowser

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Browser not supported.
Please upgrade to the latest version of a modern browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox.

Errror text if call module not registered

com.unblu.conversation.call.errorIncompatibleSdk

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Video and audio calls not supported. Please upgrade to the latest version of the app.

Error text displayed if an app that uses the SDK hasn’t registered the call module

Error text if video input device (camera) access denied

com.unblu.conversation.call.errorVideoInputAccessDenied

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Camera access denied. Check your browser's camera permissions.

Displayed if access is denied at the browser level

Error text if accessing video input device failed

com.unblu.conversation.call.errorVideoInputAccessFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Camera access failed. Choose a different camera and retry.

Displayed if access is allowed at the browser level but accessing the hardware failed

Error text if video input device inaccessible

com.unblu.conversation.call.errorVideoInputGone

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your camera can no longer be accessed.

Displayed if the device is no longer accessible during a call

Error text if access to video input device denied

com.unblu.conversation.call.errorVideoInputInsecureContext

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Camera access denied. You are using an insecure connection. Camera access is only allowed over secure HTTPS connections.

Displayed if the browser context isn’t secure, which leads to an automatic denial of microphone access in modern browsers

Error text if no video input device found

com.unblu.conversation.call.errorVideoInputNotFound

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No camera found. Connect a camera and retry.

labelConnectingDelayed

com.unblu.conversation.call.labelConnectingDelayed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Connecting...

Label displayed under the loading animation if connecting to a call takes longer than the value configured in "connectingLabelDelay"

Label if call displayed on a different device

com.unblu.conversation.call.labelDisplayCallHere

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The active call is displayed on another device or in another browser window.

Text of "display call here" link

com.unblu.conversation.call.labelDisplayHereCallLink

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Tap to display call here

Displayed in the "active call" bar which is displayed if a call is active but displayed on a different device or browser tab

"Group call" label

com.unblu.conversation.call.labelGroupCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Group call

Displayed if more than two people are participating in an audio call

Text of "active call" bar

com.unblu.conversation.call.labelInActiveCallLink

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Return to call

The "active call" bar is displayed if a call is active

Label for incoming video calls

com.unblu.conversation.call.labelIncomingVideoCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming video call

Label for incoming voice calls

com.unblu.conversation.call.labelIncomingVoiceCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming voice call

Label for "join active video call"

com.unblu.conversation.call.labelJoinActiveVideoCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join active video call

Label for "join active voice call"

com.unblu.conversation.call.labelJoinActiveVoiceCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join active voice call

Text of "active call" bar if not participating

com.unblu.conversation.call.labelNotInActiveCallLink

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join active call

Displayed in the "active call" bar if a call is active but the person isn’t in the call

Label if only one person in call

com.unblu.conversation.call.labelOnlyOneInCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

There's nobody else in the call at the moment

Label for outgoing calls

com.unblu.conversation.call.labelOutboundCallRecipients

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Calling ${names}...

Arguments

Name	Type	Description
names	String

Name

Type

Description

names

String

First label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name	Type	Description
names	String

Name

Type

Description

names

String

Second label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed2

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name	Type	Description
names	String

Name

Type

Description

names

String

Third label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed3

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name	Type	Description
names	String

Name

Type

Description

names

String

Fourth label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed4

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name	Type	Description
names	String

Name

Type

Description

names

String

Last label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed5

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for ${names}...

The label is displayed until someone answers the call or the caller hangs up

Arguments

Name	Type	Description
names	String

Name

Type

Description

names

String

Label if nobody available for call

com.unblu.conversation.call.labelUnavailableForCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Not available for a call

labelWaitingForOthers

com.unblu.conversation.call.labelWaitingForOthers

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Connecting counterparty...

Label displayed in audio calls instead of the call’s duration while waiting for others to connect

Text of the audio input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioInputText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept your browser’s request to access your microphone

Displayed while the browser is requesting access the audio input to make the user aware they have to grant access

Title of the audio input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioInputTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Allow access to microphone

Displayed while the browser is requesting access to the audio input to make the user aware they have to grant access

Text of the audio and video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioVideoInputText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept your browser’s request to access your camera and microphone

Displayed while the browser is requesting access to both audio and video input to make the user aware they have to grant access

Title of the audio and video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioVideoInputTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Allow access to microphone and camera

Displayed while the browser is requesting access to both audio and video input to make the user aware they have to grant access

Text of the video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogVideoInputText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept your browser’s request to access your camera

Displayed while the browser is requesting access the video input to make the user aware they have to grant access

Title of the video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogVideoInputTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Allow access to camera

Displayed while the browser is requesting access to the video input to make the user aware they have to grant access

Hint displayed while requesting audio input device access

com.unblu.conversation.call.mediaSelectAudioInputRequestPendingHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept your browser's request to access the microphone

Displayed under the microphone & speakers select option while the browser’s device access request is pending

Hint if audio output device access denied

com.unblu.conversation.call.mediaSelectAudioOutputAccessDeniedHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

To allow speaker access, grant access to the microphone

Displayed under the speakers select option if the explicit request for audio output permissions failed

Hint if media access denied

com.unblu.conversation.call.mediaSelectHintAccessDenied

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Access denied

Displayed on a media select option if access to the media type is denied

Default hint on media selects

com.unblu.conversation.call.mediaSelectHintDefault

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

System default

Hint if no media device found

com.unblu.conversation.call.mediaSelectHintNoDeviceFound

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No device found

Displayed on a media select if no device could be found for this media type

Label for audio input (microphone) select

com.unblu.conversation.call.mediaSelectLabelAudioInput

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Microphone

Label for audio output (speakers) select

com.unblu.conversation.call.mediaSelectLabelAudioOutput

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Speakers

Label for video input (camera) select

com.unblu.conversation.call.mediaSelectLabelVideoInput

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Camera

Label for "request access" button in media settings dialog

com.unblu.conversation.call.mediaSelectRequestAccessBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Request access

Title of media settings dialog

com.unblu.conversation.call.mediaSelectTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Media settings

Title for the media settings dialog

Hint displayed while requesting video input device access

com.unblu.conversation.call.mediaSelectVideoInputRequestPendingHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept your browser's request to access the camera

Displayed under the camera select option while the browser’s device access request is pending

Label of "unmute audio playback" overlay button

com.unblu.conversation.call.unmuteAudioPlaybackOverlayButtonLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unmute

Text of "unmute audio playback" overlay

com.unblu.conversation.call.unmuteAudioPlaybackOverlayText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Click "${unmuteButtonLabel}" to enable audio playback

Arguments

Name	Type	Description
unmuteButtonLabel	String

Name

Type

Description

unmuteButtonLabel

String

Title of "unmute audio playback" overlay

com.unblu.conversation.call.unmuteAudioPlaybackOverlayTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Audio is muted

Collaboration space UI

Label for "mark" layer action

com.unblu.conversation.collabspace.layerActionMark

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Mark mode

Label for "pause sharing" layer action

com.unblu.conversation.collabspace.layerActionPauseSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pause and resume sharing

Label for "remote control" layer action

com.unblu.conversation.collabspace.layerActionRemoteControl

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Remote control

Label for "scroll lock" layer action

com.unblu.conversation.collabspace.layerActionScrollLock

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Scroll lock

Body of layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${layerName} was not used for a long time. It will be stopped in ${remainingTime}.

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Arguments

Name	Type	Description
layerName	String
remainingTime	String

Name

Type

Description

layerName

String

remainingTime

String

Label of "Continue" button in layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogContinueButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

I'm back

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Label of "Stop" button in layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogStopButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Stop

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Title of layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No activity

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Body of "layer inactivity" notification

com.unblu.conversation.collabspace.layerInactivityNotificationBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${layerName} was not used for a long time. It will be stopped automatically soon.

The notification is shown when a collaboration layer is about to run into a timeout because of inactivity

Arguments

Name	Type	Description
layerName	String

Name

Type

Description

layerName

String

Title of "Layer inactive" timeout notification

com.unblu.conversation.collabspace.layerInactivityNotificationTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No activity

The notification is shown when a collaboration layer is about to run into a timeout because of inactivity

File management UI

Aria label for "cancel file upload" button

com.unblu.conversation.file.actionAriaCancel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Cancel file upload for ${fileName}

Arguments

Name	Type	Description
fileName	String

Name

Type

Description

fileName

String

Aria label for "co-browse file" button

com.unblu.conversation.file.actionAriaCobrowse

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Co-Browse file ${fileName}

Arguments

Name	Type	Description
fileName	String

Name

Type

Description

fileName

String

Aria label for "delete file" button

com.unblu.conversation.file.actionAriaDelete

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Delete file ${fileName}

Arguments

Name	Type	Description
fileName	String

Name

Type

Description

fileName

String

Aria label for "download file" button

com.unblu.conversation.file.actionAriaDownload

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Download file${fileName}

Arguments

Name	Type	Description
fileName	String

Name

Type

Description

fileName

String

Hint for "file co-browsing" action

com.unblu.conversation.file.actionHintCobrowse

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Co-browse

Hint for "delete file" action

com.unblu.conversation.file.actionHintDelete

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Delete

Hint for "download" action

com.unblu.conversation.file.actionHintDownload

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Download

Label of "upload" button in empty file list

com.unblu.conversation.file.emptyFileListUploadButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Upload file

Error message if uploaded content is rejected

com.unblu.conversation.file.errorUploadContentReject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The file is not accepted by the server

Displayed if the Unblu server returns a content reject code during file upload

Text of "file upload timeout" error

com.unblu.conversation.file.errorUploadTimeout

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Upload timed out...

"File too large" error message

com.unblu.conversation.file.errorUploadTooLarge

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Max file size is ${maxSize}

Arguments

Name	Type	Description
maxSize	String
actualSize	String

Name

Type

Description

maxSize

String

actualSize

String

Message if an unknown error occurs during file upload

com.unblu.conversation.file.errorUploadUnknown

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Error uploading file

Text for "internal mode" option in "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogInternalOption

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

An internal file (visible to agents only)

Text for "public mode" option in "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogPublicOption

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

A public file (visible to all participants)

Title of "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Upload

Text for "internal mode" option in "file upload" dropdown

com.unblu.conversation.file.filesListUploadModeInternalOption

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Internal (visible to agents only)

Text for "public mode" option in "file upload" dropdown

com.unblu.conversation.file.filesListUploadModePublicOption

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Public (visible to all participants)

Label for internal files

com.unblu.conversation.file.internalLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Internal

Label for canceled file uploads

com.unblu.conversation.file.labelCanceled

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

File upload canceled

Label for deleted files

com.unblu.conversation.file.labelDeleted

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

File was deleted

Label for failed file uploads

com.unblu.conversation.file.labelFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

File upload failed

Label for deleted files

com.unblu.conversation.file.labelRejected

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

File was rejected

Label for file scanning process

com.unblu.conversation.file.labelScanning

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Scanning...

Label for file upload process

com.unblu.conversation.file.labelUploading

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Uploading...

Label for audio MIME types

com.unblu.conversation.file.mimeTypeAudio

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Audio

Label for document MIME types

com.unblu.conversation.file.mimeTypeDoc

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Doc

Label for image MIME types

com.unblu.conversation.file.mimeTypeImage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Image

Label for PDF MIME types

com.unblu.conversation.file.mimeTypePdf

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

PDF

Label for presentation MIME types

com.unblu.conversation.file.mimeTypePresentation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Presentation

Label for spreadsheet MIME types

com.unblu.conversation.file.mimeTypeSpreadsheet

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Spreadsheet

Label for video MIME types

com.unblu.conversation.file.mimeTypeVideo

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Video

Label for ZIP MIME types

com.unblu.conversation.file.mimeTypeZip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Zip

Title of "snapshot file upload" dialog

com.unblu.conversation.file.snapshotUploadModeDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Upload snapshot as

Messaging UI

Label of "canned responses" button

com.unblu.conversation.messaging.ui.btnCannedResponses

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Canned responses

"Close conversation" button label

com.unblu.conversation.messaging.ui.btnConversationEnded

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Close conversation

The button is displayed at the bottom of an ended conversation

Tooltip for "messaging mode" toggle button (internal)

com.unblu.conversation.messaging.ui.btnInternalMessageModeTooltip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Switch to public messages (visible to all participants)

Only displayed if the messaging mode is "internal"

Tooltip for "messaging mode" toggle button (public)

com.unblu.conversation.messaging.ui.btnPublicMessageModeTooltip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Switch to internal messages (visible to agents only)

Only displayed if the messaging mode is "public"

Label of "send internal message" button

com.unblu.conversation.messaging.ui.btnSendInternalMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Send internally

"Characters over limit" hint

com.unblu.conversation.messaging.ui.charactersOverLimitHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${count} characters over limit

Text of the "characters over limit" hint displayed below the message input field when the maximum input length has been exceeded

Arguments

Name	Type	Description
count	Integer

Name

Type

Description

count

Integer

"Remaining characters" hint

com.unblu.conversation.messaging.ui.charactersRemainingHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${count} characters left

Text of the "remaining characters" hint displayed below the message input field when the maximum input length is about to be reached

Arguments

Name	Type	Description
count	Integer

Name

Type

Description

count

Integer

"Send failed" message when resending message was canceled

com.unblu.conversation.messaging.ui.failedReasonCanceled

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${reason}

The "reason" argument contains the reason why resending the message was canceled

Arguments

Name	Type	Description
reason	String

Name

Type

Description

reason

String

"Send failed" message when resending message is possible

com.unblu.conversation.messaging.ui.failedReasonRetryable

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${reason}

The "reason" argument contains the reason why sending the message initially failed

Arguments

Name	Type	Description
reason	String

Name

Type

Description

reason

String

"Send failed" message when resending message isn’t possible

com.unblu.conversation.messaging.ui.failedReasonTerminal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${reason}

The "reason" argument contains the reason why sending the message failed

Arguments

Name	Type	Description
reason	String

Name

Type

Description

reason

String

Placeholder in internal message input field

com.unblu.conversation.messaging.ui.hintInternalMessageInput

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Type an internal message (visible to agents only)

The placeholder disappears once the user starts typing a message

Placeholder in internal message input field if messageInputSendBehavior set to ON_SHIFT_ENTER

com.unblu.conversation.messaging.ui.hintInternalMessageInputShiftEnter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Use SHIFT + ENTER to send internally

The placeholder disappears once the user starts typing a message. If messageInputSendBehavior is set to ON_ENTER, the value of hintInternalMessageInput is displayed instead.

Text for "hide rejected message content" button

com.unblu.conversation.messaging.ui.labelHideRejectedMessageContent

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hide content

Label of "jump to latest message" toast

com.unblu.conversation.messaging.ui.labelJumpToLatest

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Jump to latest

Text for messages rejected by message interceptor

com.unblu.conversation.messaging.ui.labelMessageRejected

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Message blocked

"Reason" label for message interceptor rejection reason

com.unblu.conversation.messaging.ui.labelMessageRejectedReason

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Reason

Text for "show rejected message content" button

com.unblu.conversation.messaging.ui.labelShowRejectedMessageContent

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show content

Label when loading more messages

com.unblu.conversation.messaging.ui.loadingMoreMessagesLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Loading more messages...

Aria label for message state

com.unblu.conversation.messaging.ui.msgStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Message state: ${stateText}

Arguments

Name	Type	Description
stateText	String

Name

Type

Description

stateText

String

msgStateRejected

com.unblu.conversation.messaging.ui.msgStateRejected

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Rejected

Message state label for rejected messages

"Send failed" message

com.unblu.conversation.messaging.ui.sendMessageFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Failed to send message.

Error message displayed when a message could not be sent to the server

Conversation recording indicator configuration

Audio recording banner body

com.unblu.conversation.recordingindicator.bannerBodyAudio

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Body of the banner displayed during audio recording

Audio and video recording banner body

com.unblu.conversation.recordingindicator.bannerBodyAudioVideo

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Body of the banner displayed during audio and video recording

Audio recording banner title

com.unblu.conversation.recordingindicator.bannerTitleAudio

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Audio recording in progress

Title of the banner displayed during audio recording

Audio and video recording banner title

com.unblu.conversation.recordingindicator.bannerTitleAudioVideo

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Recording in progress

Title of the banner displayed during audio and video recording

Conversation template view model

Default audio request template

com.unblu.conversationtemplate.default.audioRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming audio call

Default chat invite template

com.unblu.conversationtemplate.default.chatInviteName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show chat invite

Default chat PIN template

com.unblu.conversationtemplate.default.chatPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join chat

Default chat request template

com.unblu.conversationtemplate.default.chatRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming chat request

Default template for embedded co-browsing with PIN

com.unblu.conversationtemplate.default.domcapPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join embedded co-browsing

Default embedded co-browsing request template

com.unblu.conversationtemplate.default.domcapRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming embedded co-browsing request

Default universal co-browsing invite template

com.unblu.conversationtemplate.default.headlessInviteName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show universal co-browsing invite

Default template for universal co-browsing with PIN

com.unblu.conversationtemplate.default.headlessPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join universal co-browsing

Default universal co-browsing request template

com.unblu.conversationtemplate.default.headlessRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming universal co-browsing request

Default mobile co-browsing request template

com.unblu.conversationtemplate.default.mobileCobrowsingRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming mobile co-browsing request

Default template for mobile co-browsing with PIN

com.unblu.conversationtemplate.default.mobilePinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join mobile co-browsing

Default offline chat request template

com.unblu.conversationtemplate.default.offlineChatRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming offline chat request

Default scheduled conversation template

com.unblu.conversationtemplate.default.scheduledConversationName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Scheduled conversation

Default screen sharing invite template

com.unblu.conversationtemplate.default.screenSharingInviteName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show screen

Default template for screen sharing with PIN

com.unblu.conversationtemplate.default.screenSharingPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join screen sharing

Default screen sharing request template

com.unblu.conversationtemplate.default.screenSharingRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming screen sharing request

Default video request template

com.unblu.conversationtemplate.default.videoRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming video call

Default visitor co-browsing template

com.unblu.conversationtemplate.default.visitorCobrowsingName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Social co-browsing

Description of default whiteboard invitation template

com.unblu.conversationtemplate.default.whiteboardInviteDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Default template used for all "show whiteboard" invites unless configured otherwise

Default whiteboard invite template

com.unblu.conversationtemplate.default.whiteboardInviteName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show whiteboard

Description of default whiteboard PIN template

com.unblu.conversationtemplate.default.whiteboardPinDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The default template used for all PIN-based whiteboard requests unless configured otherwise

Default template for whiteboard with PIN

com.unblu.conversationtemplate.default.whiteboardPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join whiteboard

Description of default whiteboard request template

com.unblu.conversationtemplate.default.whiteboardRequestDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Default whiteboard request template

Default template for whiteboard requests

com.unblu.conversationtemplate.default.whiteboardRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming whiteboard requests

Agent Desk home component

Label for "Show whiteboard" button

com.unblu.core.client.desk.agentdesk.HomeComponent.showWhiteboardButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show whiteboard

Description for "start whiteboard" button

com.unblu.core.client.desk.agentdesk.HomeComponent.showWhiteboardDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Prepare a whiteboard conversation and invite your customer

Label for "whiteboard PIN" button

com.unblu.core.client.desk.agentdesk.HomeComponent.whiteboardPinButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Whiteboard

Description of "start whiteboard PIN" button

com.unblu.core.client.desk.agentdesk.HomeComponent.whiteboardPinDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Start a whiteboard PIN session with a visitor

Agent "request admission" component configuration

cancelRequestBtn

com.unblu.agent.admission.request.cancelRequestBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Cancel

Label for the "Cancel admission request" button

mainTitle

com.unblu.agent.admission.request.mainTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Join conversation

Title the "Request admission" page for agents

requestAccessBtn

com.unblu.agent.admission.request.requestAccessBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Join

Label for the "Request admission" button

retryBtn

com.unblu.agent.admission.request.retryBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Retry

Label for the "Retry" button

statusRequestCanceled

com.unblu.agent.admission.request.statusRequestCanceled

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

**You have canceled your request to join**

Label informing the agent that they canceled their request to join the conversation

statusRequestDenied

com.unblu.agent.admission.request.statusRequestDenied

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

**Admission denied**
Please contact the agent who invited you for further information

Label informing the agent that another agent denied their admission request

statusWaitingForAdmission

com.unblu.agent.admission.request.statusWaitingForAdmission

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

**Please wait for another agent to admit you to the conversation**

Label informing the agent that another agent is reviewing their admission request

statusWaitingForAgent

com.unblu.agent.admission.request.statusWaitingForAgent

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

**Please wait for another agent to join the conversation**

Label informing the agent that there is no agent present to review their admission request

Closed conversation configuration

"Conversation closed" message

com.unblu.desk.ui.closedTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This conversation has been closed

Text displayed when a conversation is closed in the Visitor Desk or Single Conversation Desk and no autoredirect URL is configured

Agent Desk UI configuration

"Add new browser session" menu item

com.unblu.desk.ui.menuItemAddBrowser

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show

"Add new PIN session" menu item

com.unblu.desk.ui.menuItemAddPin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join

"Add new PIN session for embedded co-browsing" menu item

com.unblu.desk.ui.menuItemAddPinEmbedded

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join embedded

"Add new PIN session for mobile co-browsing" menu item

com.unblu.desk.ui.menuItemAddPinMobile

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join mobile

"Add new PIN session for screen sharing" menu item

com.unblu.desk.ui.menuItemAddPinScreenSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join screen

"Add new PIN session for universal co-browsing" menu item

com.unblu.desk.ui.menuItemAddPinUniversal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join universal

Label for "Whiteboard PIN session" menu item

com.unblu.desk.ui.menuItemAddPinWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join whiteboard

"Add new 'show screen' conversation" menu item

com.unblu.desk.ui.menuItemAddShowScreen

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show screen

Label for "new show whiteboard conversation" menu item

com.unblu.desk.ui.menuItemAddShowWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show whiteboard

Queue UI

"Delegated to me" label text

com.unblu.queue.ui.categoryDelegatedToMe

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Delegated to me

"Fatal error" information configuration

"Conversation not active" error text

com.unblu.core.client.player.ui.network.FatalErrorInfoProvider.errorConversationNotActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation is not yet active. Check with your agent and try again later.

Text for the "Conversation not active" error

Embedded Visitor UI

Conversation list aria label

com.unblu.si.embedded.ui.conversationListAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversations

Embedded co-browsing placeholder

com.unblu.si.embedded.ui.embeddedCobrowsingPlaceholder

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

# You are sharing this browser tab

Description for the embedded co-browsing placeholder. Use Markdown for custom formatting.

Title of conversation list action bar

com.unblu.si.embedded.ui.engagementBarTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversations with Unblu

Title of "engagements" dropdown

com.unblu.si.embedded.ui.engagementButtonTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

New

Tooltip of "engagements" dropdown

com.unblu.si.embedded.ui.engagementButtonTooltip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

New conversation

Engagement area aria label

com.unblu.si.embedded.ui.engagementComponentAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Engagement area

Embedded Visitor UI aria label

com.unblu.si.embedded.ui.generalAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Chat and collaboration interface

Screen sharing placeholder

com.unblu.si.embedded.ui.screenSharingPlaceholder

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

# You are sharing your screen

Description for the screen sharing placeholder. Use Markdown for custom formatting.

Site integration UI configuration

Launcher button "open state" text

com.unblu.siteintegration.ui.launcherButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Collapse

Text displayed on the launcher button when the UI is open. Displayed as a tooltip if the launcher button style is "ICON".

"Closed active state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonClosedActiveState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Open

Text displayed on the launcher button when the engagement UI is closed but a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "closed active state" aria label

com.unblu.siteintegration.ui.launcherButtonClosedAndActiveStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Open active conversation

"Closed state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonClosedState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Contact us

Text displayed on the launcher button when the engagement UI is closed. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "closed state" aria label

com.unblu.siteintegration.ui.launcherButtonClosedStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Open chat and collaboration interface

"Open active state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonOpenActiveState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Collapse

Text displayed on the launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "open active state" aria label

com.unblu.siteintegration.ui.launcherButtonOpenActiveStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Collapse the active conversation

"Open state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonOpenState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Collapse

Text displayed on the launcher button when the engagement UI is open. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "open state" aria label

com.unblu.siteintegration.ui.launcherButtonOpenStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Collapse chat and collaboration interface

"Popped out active state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pop in

Text displayed on the launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "popped out active state" aria label

com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pop active conversation back into this tab

"Popped out state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonPoppedOutState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pop in

Text displayed on the launcher button when the engagement UI is open. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "popped out state" aria label

com.unblu.siteintegration.ui.launcherButtonPoppedOutStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pop chat and collaboration interface back into this tab

Launcher button tooltip text

com.unblu.siteintegration.ui.launcherButtonTooltipText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Connect with us

Aria label for site integration component

com.unblu.siteintegration.ui.siteIntegrationAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Chat and collaboration interface

Role description of site integration component

com.unblu.siteintegration.ui.siteIntegrationRoleDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Chat and collaboration interface

Action bar

Tooltip for "back action" button

com.unblu.core.client.spa.component.actionbar.ActionBar.backAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Go back

Displayed on the "back" action button in the action bar

Tooltip for "more actions" button

com.unblu.core.client.spa.component.actionbar.ActionBar.moreActions

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

More

Displayed on the "more actions" button in the action bar

Client state action bar configuration

Label for the "collapse UI" action

com.unblu.clientstate.actionbar.ui.collapseAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Collapse UI

Label for the "maximize UI" action

com.unblu.clientstate.actionbar.ui.maximizeAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Maximize UI

Label for the "minimize UI" action

com.unblu.clientstate.actionbar.ui.minimizeAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Minimize UI

Label for the "pop-in UI" action

com.unblu.clientstate.actionbar.ui.popinAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Close pop-out

Label for the "pop-out UI" action

com.unblu.clientstate.actionbar.ui.popoutAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pop-out

Tooltip for "more actions" button

com.unblu.actionoverlay.ui.moreActions

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

More actions

Displayed on the "more actions" button in the action overlay

Visitor notification request service

Title of notification permission opt-in banner for visitors

com.unblu.visitor.notification.notificationOptInTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Notify me of updates to my conversations

Visitor UI

"Active conversations" filter button label

com.unblu.visitor.ui.activeConversationsFilterButtonLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Active

Aria label for active item in conversation list

com.unblu.visitor.ui.conversationListActiveItemAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Active conversation

Label for empty conversation list

com.unblu.visitor.ui.emptyListLabel

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No conversations available

Text shown in place of the list of conversations if no conversations are available. Use Markdown for custom formatting.

"Ended conversations" filter button label

com.unblu.visitor.ui.endedConversationsFilterButtonLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Archived

Text displayed as title in the action bar of on the conversation / initial engagement overview screen

com.unblu.visitor.ui.overviewTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversations with Unblu

Title for the action bar of the conversation or initial engagement overview screen

Visitor conversation UI

Label displayed below loader

com.unblu.visitor.conversation.ui.slowConnectionLoadingConversationLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Connecting to conversation...

Displayed when opening a conversation takes longer then usual

Engagement UI

Subtitle for initial engagements when agents are available

com.unblu.visitor.ui.engagement.AvailableSubtitle

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Start a new conversation below

"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.

Title for initial engagements when agents are available

com.unblu.visitor.ui.engagement.AvailableTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

We're here to help

"Initial engagements" refers to the situation where there are no conversations yet

Subtitle for initial engagements when no agent is available

com.unblu.visitor.ui.engagement.AwaySubtitle

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Send us a message and we'll get back to you

"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.

Title for initial engagements if no agent is available

com.unblu.visitor.ui.engagement.AwayTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Currently offline

"Initial engagements" refers to the situation where there are no conversations yet

General system message when creating conversation failed

com.unblu.visitor.ui.engagement.couldNotCreateConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Could not create conversation

Label for "audio call" engagement button

com.unblu.visitor.ui.engagement.engagementAudioCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Call support

Label for "chat" engagement button

com.unblu.visitor.ui.engagement.engagementChat

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Chat to a support agent

Label for "offline message" engagement button

com.unblu.visitor.ui.engagement.engagementOfflineMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Send a message

Label for "PIN" engagement button

com.unblu.visitor.ui.engagement.engagementPin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter PIN

Label for "embedded co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestEmbeddedCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Share website

Label for "mobile co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestMobileCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Co-browse mobile application

Label for "screen sharing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestScreenSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Share screen

Label for "universal co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestUniversalCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Share website

Label for "request whiteboard" engagement button

com.unblu.visitor.ui.engagement.engagementRequestWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Whiteboard

Label for "video call" engagement button

com.unblu.visitor.ui.engagement.engagementVideoCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Video call

System message if conversation couldn’t be created because no agent was available

com.unblu.visitor.ui.engagement.noAgentAvailableWhenCreatingConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation could not be started because there is no agent available. Please try again later.

Visitor-side PIN UI

PIN component description

com.unblu.visitor.ui.pinDescription

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Contact customer support for a PIN

Description text for the PIN component. Use Markdown for custom formatting.

Error displayed if redeeming PIN fails

com.unblu.visitor.ui.pinError

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incorrect PIN. Try again.

"PIN entry rate limiting activated" message

com.unblu.visitor.ui.pinErrorRateLimit

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You have entered an incorrect PIN too many times

Error message displayed if PIN entry rate limiting is triggered by too many unsuccessful attempts

PIN input aria label

com.unblu.visitor.ui.pinInputAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter PIN here

PIN input label

com.unblu.visitor.ui.pinInputLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter PIN

PIN component title

com.unblu.visitor.ui.pinTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join with PIN

Main pop-out

Title of the visitor pop-out window

com.unblu.core.client.visitor.popout.PopoutMain.popoutPageTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unblu session

The title of the visitor pop-out window. The title is specified in the "title" element of the HTML "head" section.

ConversationEndedComponent

conversationCanceledLabel

com.unblu.visitordesk.conversationended.conversationCanceledLabel

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**This conversation has been canceled**

Label informing the client that the requested conversation has been canceled

conversationEndedLabel

com.unblu.visitordesk.conversationended.conversationEndedLabel

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**This conversation has ended**

Label informing the client that the conversation has been ended

customInformationCanceled

com.unblu.visitordesk.conversationended.customInformationCanceled

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Custom text added below the general conversation information on the "Conversation canceled/ended" page of canceled conversations. Use Markdown for custom formatting.

Arguments

Name	Type	Description
conversationTopic	String
scheduledDate	String
scheduledTime	String
conversationAssigneeName	String

Name

Type

Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

customInformationEnded

com.unblu.visitordesk.conversationended.customInformationEnded

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Custom text added below the general conversation information on the "Conversation canceled/ended" page of ended conversations. Use Markdown for custom formatting.

Arguments

Name	Type	Description
conversationTopic	String
scheduledDate	String
scheduledTime	String
conversationAssigneeName	String

Name

Type

Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

mainTitleCanceled

com.unblu.visitordesk.conversationended.mainTitleCanceled

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Not possible to join the conversation

Title of the "Conversation canceled" page

mainTitleEnded

com.unblu.visitordesk.conversationended.mainTitleEnded

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Not possible to join the conversation

Title of the "Conversation ended" page

Visitor admission request component

"Cancel request" button label

com.unblu.visitordesk.admission.request.cancelRequestBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Cancel

Custom text for "request admission" window

com.unblu.visitordesk.admission.request.customInformation

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Use Markdown for custom formatting

Arguments

Name	Type	Description
conversationTopic	String
scheduledDate	String
scheduledTime	String
conversationAssigneeName	String

Name

Type

Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

Label for anonymous visitor’s email input field

com.unblu.visitordesk.admission.request.emailLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Email

Placeholder for anonymous visitor’s email input field

com.unblu.visitordesk.admission.request.emailPlaceholder

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter your email address

"Join as an agent" button label

com.unblu.visitordesk.admission.request.joinAsAgentBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Join as an agent

Title of "request admission" window

com.unblu.visitordesk.admission.request.mainTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join conversation

Label for anonymous visitor’s name input field

com.unblu.visitordesk.admission.request.nicknameLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Name

Placeholder for anonymous visitor’s input field

com.unblu.visitordesk.admission.request.nicknamePlaceholder

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter your name

Placeholder for the anonymous person’s name input field

"Request admission" button label

com.unblu.visitordesk.admission.request.requestAccessBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join

"Retry" button label

com.unblu.visitordesk.admission.request.retryBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Retry

Label for status message if request canceled

com.unblu.visitordesk.admission.request.statusRequestCanceled

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**You have canceled your request to join**

The message informs the visitor that they canceled their request to join the conversation

Label for status message if request denied

com.unblu.visitordesk.admission.request.statusRequestDenied

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**Admission denied**
Please contact the agent who invited you for further information

The message informs the visitor that an agent denied their admission request

Label for status message if request awaiting approval

com.unblu.visitordesk.admission.request.statusWaitingForAdmission

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**Please wait for the agent to admit you to the conversation**

The message informs the visitor that an agent is reviewing their admission request

Label for status message if request awaiting agent

com.unblu.visitordesk.admission.request.statusWaitingForAgent

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**Please wait for the agent to join the conversation**

The message informs the visitor that there is no agent present who could review their admission request

Waiting room component

Waiting room window custom text

com.unblu.visitordesk.waitingroom.customInformation

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Custom text added below the general conversation information on the "Waiting room" page. Use Markdown for custom formatting.

Arguments

Name	Type	Description
conversationTopic	String
scheduledDate	String
scheduledTime	String
conversationAssigneeName	String

Name

Type

Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

mainTitle

com.unblu.visitordesk.waitingroom.mainTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for conversation to start

Title at the top of the "Waiting room" page

waitingForActivationLabel

com.unblu.visitordesk.waitingroom.waitingForActivationLabel

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**Please wait for the agent to start the conversation**

Label informing the client that they are allowed to join, but an agent has to start the conversation first

Whiteboard UI

Toast message when exporting image to chat fails

com.unblu.whiteboard.ui.exportFailedToastText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Failed to export image to chat. Error: ${error}

Arguments

Name	Type	Description
error	String

Name

Type

Description

error

String

Toast message displayed upon successfully exporting image to chat

com.unblu.whiteboard.ui.exportSuccessfulToastText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Image exported to chat

Concierge message texts

Concierge "Enter email" question

com.unblu.conversation.concierge.EnterEmailQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Please enter your email address

Concierge "Enter phone" question

com.unblu.conversation.concierge.EnterPhoneQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Please enter your phone number

"Reason for agent offboarding" message: conversation canceled

com.unblu.conversation.concierge.agentOffboardingReasonConversationCanceledMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has been canceled

"Reason for agent offboarding" message: conversation ended

com.unblu.conversation.concierge.agentOffboardingReasonConversationEndMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has ended

"Reason for agent offboarding" message: conversation unassigned

com.unblu.conversation.concierge.agentOffboardingReasonConversationUnassignedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has been unassigned and all secondary agents have been removed

"Reason for agent offboarding" message: external messenger channel closed

com.unblu.conversation.concierge.agentOffboardingReasonExternalChannelClosedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The external messenger channel has been closed.
No further communication is possible in this conversation.

"Reason for agent offboarding" message: conversation forwarded

com.unblu.conversation.concierge.agentOffboardingReasonForwardedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The forwarding invitation has been accepted and you have been automatically removed from this conversation.

"Reason for agent offboarding" message: participant removed

com.unblu.conversation.concierge.agentOffboardingReasonKickedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You have been removed from the conversation and will not be able to access it anymore

"Reason for agent offboarding" message: onboarding declined

com.unblu.conversation.concierge.agentOffboardingReasonOnboardingDeclinedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You have not been granted access to the conversation

"Reason for agent offboarding" message: onboarding timed out

com.unblu.conversation.concierge.agentOffboardingReasonOnboardingTimeoutMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your onboarding process timed out. You cannot join the conversation.

"Reason for agent offboarding" message: other reason

com.unblu.conversation.concierge.agentOffboardingReasonOtherMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You left the conversation

"Reason for agent offboarding" message: person left conversation

com.unblu.conversation.concierge.agentOffboardingReasonPersonLeftMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You left the conversation

"Reason for agent offboarding" message: person removed after timeout

com.unblu.conversation.concierge.agentOffboardingReasonRemovedAfterTimeoutMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You were removed from the conversation after a connection loss

"Reason for agent offboarding" message: solved by bot

com.unblu.conversation.concierge.agentOffboardingReasonSolvedByBotMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has been marked as "solved" and was therefore ended

"Agent onboarding completed" message

com.unblu.conversation.concierge.agentOnboardingDoneMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Thank you ${recipientName}, let's begin.

Arguments

Name	Type	Description
recipientName	String

Name

Type

Description

recipientName

String

Agent onboarding timeout message for hand-off

com.unblu.conversation.concierge.agentOnboardingGlobalTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

It seems your onboarding process is taking too long, I'll continue the process without waiting for an answer.

Message displayed by the concierge if the agent’s onboarding process takes too long and com.unblu.conversation.concierge.conciergeAgentOnboardingOnTimeoutBehavior is set to HAND_OFF

Idle timeout message during agent onboarding process

com.unblu.conversation.concierge.agentOnboardingIdleTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

It seems nothing's happening here, I'll continue the onboarding process without waiting for an answer.

Message displayed by the concierge if the agent takes too long to respond to a question during the onboarding process

Agent onboarding info message 1

com.unblu.conversation.concierge.agentOnboardingInfoMessage1

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Agent onboarding info message 1

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Agent onboarding info message 2

com.unblu.conversation.concierge.agentOnboardingInfoMessage2

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Agent onboarding info message 2

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Agent onboarding info message 3

com.unblu.conversation.concierge.agentOnboardingInfoMessage3

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Agent onboarding info message 3

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Label for button to accept terms & conditions during agent onboarding

com.unblu.conversation.concierge.agentOnboardingTsAndCsAccept

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept

Label for button to decline terms & conditions during agent onboarding

com.unblu.conversation.concierge.agentOnboardingTsAndCsDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Decline

Agent onboarding "terms and conditions" question

com.unblu.conversation.concierge.agentOnboardingTsAndCsQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Before the conversation can start, you must accept the terms and conditions.

Agent onboarding "welcome" message

com.unblu.conversation.concierge.agentOnboardingWelcomeMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello, I'm the concierge, here to help get the conversation with your client started.

Arguments

Name	Type	Description
recipientName	String

Name

Type

Description

recipientName

String

Concierge "offboarding global timeout" message

com.unblu.conversation.concierge.offboardingGlobalTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your offboarding process took too long and will be ended automatically.

Concierge "offboarding idle timeout" message

com.unblu.conversation.concierge.offboardingIdleTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Seems like nothing is happening here, I will end your offboarding for you.

offboardingReasonConversationRequeuedMessage

com.unblu.conversation.concierge.offboardingReasonConversationRequeuedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has been requeued

Visitor onboarding timeout message

com.unblu.conversation.concierge.onboardingGlobalTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

It seems your onboarding process is taking too long, I'll forward you to the next available agent.

Idle timeout message during visitor onboarding process

com.unblu.conversation.concierge.onboardingIdleTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Seems like nothing is happening here, I will forward you to the next available agent.

Label for button to accept "requeue" question

com.unblu.conversation.concierge.reboardingAskToRequeueAccept

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Sure

The label is also used as the text for the reply

Label for button to decline "requeue" question

com.unblu.conversation.concierge.reboardingAskToRequeueDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No, thank you

The label is also used as the text for the reply

Concierge "requeue" question during reboarding

com.unblu.conversation.concierge.reboardingAskToRequeueQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Currently, there is no agent in this conversation. Should I forward you to the next available agent?

Concierge "reboarding global timeout" message

com.unblu.conversation.concierge.reboardingGlobalTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your reboarding process took too long and will be ended automatically.

Concierge "reboarding idle timeout" message

com.unblu.conversation.concierge.reboardingIdleTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Seems like nothing is happening here, I will close your reboarding for you.

Visitor offboarding info message 1

com.unblu.conversation.concierge.visitorOffboardingInfoMessage1

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor offboarding info message 1

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 2

com.unblu.conversation.concierge.visitorOffboardingInfoMessage2

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor offboarding info message 2

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 3

com.unblu.conversation.concierge.visitorOffboardingInfoMessage3

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor offboarding info message 3

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 4

com.unblu.conversation.concierge.visitorOffboardingInfoMessage4

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor offboarding info message 4

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 5

com.unblu.conversation.concierge.visitorOffboardingInfoMessage5

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor offboarding info message 5

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 6

com.unblu.conversation.concierge.visitorOffboardingInfoMessage6

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor offboarding info message 6

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding "rate conversation" request

com.unblu.conversation.concierge.visitorOffboardingRateConversationMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Rate your experience

Text for the request to rate the conversation during the visitor offboarding process

Label for button to decline "rating" question

com.unblu.conversation.concierge.visitorOffboardingRateDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Skip rating

The label text is also used as the text for the reply

"Reason for visitor offboarding": call not answered

com.unblu.conversation.concierge.visitorOffboardingReasonCallNotAnsweredMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

We were unable to answer your call.

"Reason for visitor offboarding" message: conversation canceled

com.unblu.conversation.concierge.visitorOffboardingReasonConversationCanceledMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has been canceled.
If you have any further questions please reach out to your agent.

"Reason for visitor offboarding" message: conversation ended

com.unblu.conversation.concierge.visitorOffboardingReasonConversationEndMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has ended.
If you have any further questions please create a new one.

"Reason for visitor offboarding" message: external messenger channel closed

com.unblu.conversation.concierge.visitorOffboardingReasonExternalChannelClosedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The external messenger channel has been closed.
No further communication is possible in this conversation.

"Reason for visitor offboarding" message: participant removed from conversation

com.unblu.conversation.concierge.visitorOffboardingReasonKickedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You have been removed from the conversation and will not be able to access it anymore.

"Reason for visitor offboarding": no agents available

com.unblu.conversation.concierge.visitorOffboardingReasonNoAgentAvailableMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

There is no agent available.

"Reason for visitor offboarding" message shown during offboarding: onboarding declined

com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingDeclinedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

We were unable to connect you. Please start a new conversation.

"Reason for visitor offboarding" message: onboarding timeout

com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingTimeoutMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your onboarding process timed out. You cannot join the conversation.

"Reason for visitor offboarding" message: other reason

com.unblu.conversation.concierge.visitorOffboardingReasonOtherMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You left the conversation.

"Reason for visitor offboarding" message: person left

com.unblu.conversation.concierge.visitorOffboardingReasonPersonLeftMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You left the conversation.

"Reason for visitor offboarding" message: removed after timeout

com.unblu.conversation.concierge.visitorOffboardingReasonRemovedAfterTimeoutMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You were removed from the conversation after a connection loss.

"Reason for visitor offboarding" message: solved by bot

com.unblu.conversation.concierge.visitorOffboardingReasonSolvedByBotMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has ended.
Please start a new one if you have any further questions.

Label for button to accept "send log" question during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogAccept

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Sure

"Ask for email and send log" question during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogAndAskForEmailQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

If you give us your email address we can send you a log of this conversation.

Text for button to decline "send log" question during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No, thank you

Visitor offboarding "send log" question

com.unblu.conversation.concierge.visitorOffboardingSendLogQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Do you want a log of this conversation to be sent to your email address ${email}?

Arguments

Name	Type	Description
email	String

Name

Type

Description

String

Message that sending the conversation log was successful

com.unblu.conversation.concierge.visitorOffboardingSendLogSuccess

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Thank you, the conversation log has been sent to ${email}.

Arguments

Name	Type	Description
email	String

Name

Type

Description

String

Message if checking agent availability was successful

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityAvailable

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

I will connect you with the next available agent.

The message is displayed at the end of the visitor onboarding process, before connecting the visitor with an agent. This is the message shown if there are agents available.

Message if checking agent availability was unsuccessful

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityBusy

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

All agents are currently busy, I will connect you with the next available agent.

The message is displayed at the end of the visitor onboarding process, before connecting the visitor with the next available agent. This is the message shown if all agents are busy.

Concierge "no agent available" message

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityNotAvailable

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unfortunately there is no agent available at the moment.

Concierge "choose named area" question

com.unblu.conversation.concierge.visitorOnboardingChooseNamedAreaQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Which topic are you interested in today?

Concierge "choose team" question

com.unblu.conversation.concierge.visitorOnboardingChooseTeamQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Which topic are you interested in today?

Concierge "visitor onboarding completed" message

com.unblu.conversation.concierge.visitorOnboardingDoneMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Thank you ${recipientName}, I have everything I need now and will forward you to the next available agent.

Arguments

Name	Type	Description
recipientName	String

Name

Type

Description

recipientName

String

Concierge "email notification" confirmation message

com.unblu.conversation.concierge.visitorOnboardingEmailConfirmation

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Thank you. We will send you an email with a link to this conversation as soon as an agent answers.

Label for button to receive email notification during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationAccept

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Sure

Label for button to decline email notification during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No, thank you

The label is also used as the text for the reply

Concierge "email notification" question

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

If you give us your email address, we can notify you when an agent answers.

Text asking whether a person should be notified by email when an agent is available. The question is asked during visitor onboarding.

Visitor onboarding info message 1

com.unblu.conversation.concierge.visitorOnboardingInfoMessage1

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor onboarding info message 1

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor onboarding info message 2

com.unblu.conversation.concierge.visitorOnboardingInfoMessage2

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor onboarding info message 2

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor onboarding info message 3

com.unblu.conversation.concierge.visitorOnboardingInfoMessage3

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor onboarding info message 3

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Label for button to decline "name" question

com.unblu.conversation.concierge.visitorOnboardingNameDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No, thank you

The label is also used as the text for the reply

Concierge "name" question during onboarding

com.unblu.conversation.concierge.visitorOnboardingNameQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Can you give me your name, please?

Label for button to agree to "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneAccept

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Sure

Concierge "phone confirmation" message

com.unblu.conversation.concierge.visitorOnboardingPhoneConfirmation

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Thank you. We will contact you as soon as possible.

Label for button to decline "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No, thank you

The label is also used as the text for the reply

Concierge "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Can you provide us with your phone number so that we can call you back?

Asked during visitor onboarding

Label for button to skip concierge "topic" question during onboarding

com.unblu.conversation.concierge.visitorOnboardingTopicDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Skip

The label is also used as the text for the reply

Concierge "topic" question during onboarding

com.unblu.conversation.concierge.visitorOnboardingTopicQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

What topic would you like to talk about?

Label for button to accept terms & conditions during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingTsAndCsAccept

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept

Label for button to decline terms & conditions during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingTsAndCsDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Decline

Concierge visitor onboarding "terms and conditions" question

com.unblu.conversation.concierge.visitorOnboardingTsAndCsQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

To start a conversation with one of our agents, we need you to read through and accept our terms and conditions.

Text asking a person to accept the service’s terms and conditions as part of the visitor onboarding process

Concierge visitor onboarding "welcome" message

com.unblu.conversation.concierge.visitorOnboardingWelcomeMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello, I'm the concierge. I'll connect you with an agent as soon as possible. We just need to go through a couple of questions together.

Arguments

Name	Type	Description
recipientName	String

Name

Type

Description

recipientName

String

DialogBotConfiguration

sentFailedReasonWebhookFailed

com.unblu.dialogbot.configuration.sentFailedReasonWebhookFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Failed to send message to dialog bot.

Reason displayed if a message could not be send to a dialog bot via webhook.

Log CSV and Excel formatter

Assigned agent source data

com.unblu.conversationhistory.export.assigneeSourceData

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Assigned agent source data

Source data of the assigned agent

Server date and time formatting

Server-side date/time format

com.unblu.core.server.time.dateTimeFormat

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

dd.MM.yyyy HH:mm

must comply with Java simple date format (http://docs.oracle.com/javase/6/docs/api/java/text/SimpleDateFormat.html)

Visitor invitation email

Invitation mail template

com.unblu.core.invitationmail.body

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

You are invited to join a conversation with ${inviterName}.

Please click the link below to join:

${link}

Template text for invitation emails

Arguments

Name	Type	Description
inviterName	String
inviterEmail	String
topic	String
scheduledTime	String
timeZone	String
link	String
inviteeName	String
inviteeEmail	String

Name

Type

Description

inviterName

String

inviterEmail

String

topic

String

scheduledTime

String

timeZone

String

link

String

inviteeName

String

inviteeEmail

String

Subject of invitation email

com.unblu.core.invitationmail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation invitation

Subject of invitation emails

Time format

com.unblu.core.invitationmail.timeFormat

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

dd.MM.yyyy HH:mmZ

Java DateTime compatible format used throughout the visitor invitation email

Conversation message log export configuration

Prefix for messages rejected by message interceptor

com.unblu.conversation.export.labelMessageRejectedPrefix

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

[BLOCKED]

Used in message logs

Conversation message log email

Footer of conversation message log email

com.unblu.conversation.messagelog.mail.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Beginning of conversation log email

com.unblu.conversation.messagelog.mail.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

Here is the message log you requested:

Arguments

Name

Type

Description

conversationId

String

participantNames

String

recipientName

String

recipientEmail

String

recipientPhone

String

Log entry format

com.unblu.conversation.messagelog.mail.logEntryFormat

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${serverUtcTime} ${senderName}: ${messageText}

Arguments

Name

Type

Description

senderName

String

senderPersonId

String

recipientsPersonIds

String

sendUtcTime

String

serverUtcTime

String

messageText

String

Subject of conversation log email

com.unblu.conversation.messagelog.mail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation message log for conversation with ${participantNames}

Arguments

Name

Type

Description

conversationId

String

participantNames

String

recipientName

String

DispatcherWorkerGroupService

noWorker

com.unblu.dispatcher.dispatcherworkergroupservice.noWorker

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

No collaboration instance available

"Password generated" email

"Automatically triggered" text of "password reset" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system or an administrator.

Footer of "password reset" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Have a great day!
The Unblu team.

Main content of "password generated" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Dear ${firstName} ${lastName},

A new password has been generated for your account on ${agentDeskUrl}.

Username: ${userName}

New password: ${generatedPassword}

Arguments

Name

Type

Description

firstName

String

lastName

String

userName

String

generatedPassword

String

agentDeskUrl

String

recipientEmail

String

Subject of "password generated" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

New password generated

"Password reset via link" email

Additional text of automatically triggered "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system or an administrator.

Additional content of user-triggered "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomUserRequested

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email should have been triggered by you. If you did not request a password reset, please ignore this email.

Footer of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Have a great day!
The Unblu team

Main content of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Dear ${userName},

A password reset link was requested for your account.
Please click the following link to generate a new password:

${passwordLink}

This link is valid for 24 hours.

Arguments

Name

Type

Description

userName

String

passwordLink

String

recipientEmail

String

Subject of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your password reset request

Properties deprecated in Unblu 7

canceled

com.unblu.conversationendreason.canceled

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Canceled

DEPRECATED - no longer used

"New assignment request" notification email

"Automatically triggered" text in "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer for "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
Your support team

Content of "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

There is a new assignment request

In: ${targetName}

From: ${visitorName}
Initial engagement URL: ${initialEngagementUrl}
Language: ${visitorLanguage}
Location: ${visitorLocationInfo}
System: ${visitorOs}
Browser: ${visitorBrowser}

Links:
Agent Desk: ${acceptAgentDeskLink}
Single Conversation Desk: ${acceptAgentDeskSingleLink}

Arguments

Name

Type

Description

targetName

String

visitorName

String

conversationTopic

String

visitorLanguage

String

visitorLocationInfo

String

visitorOs

String

visitorBrowser

String

acceptAgentDeskLink

String

acceptAgentDeskSingleLink

String

initialEngagementUrl

String

Subject of "new assignment request" notification emails

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

New assignment request from ${visitorName}

Arguments

Name

Type

Description

visitorName

String

Agent "new message" notification email

"Automatically triggered" text for agents' "new message" notification email

com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of agents' "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of agents' "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

recipientEmail

String

Subject of "new message" notification emails for agents

com.unblu.core.push_notification.mail.messages.authenticated.agent.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${notificationCount} new messages from ${lastMessageSender}

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

Anonymous visitor "new message" notification email

"Automatically triggered" text for anonymous visitors' "new message" notification emails

com.unblu.core.push_notification.mail.messages.anonymous.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of anonymous visitors' "new message" notification email

com.unblu.core.push_notification.mail.messages.anonymous.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of anonymous visitors' "new message" notification emails

com.unblu.core.push_notification.mail.messages.anonymous.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.
To open the conversation again, please visit ${conversationUrl}.

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationUrl

String

recipientName

String

recipientEmail

String

Subject of anonymous visitors' "new message" notification emails

com.unblu.core.push_notification.mail.messages.anonymous.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${notificationCount} new messages from ${lastMessageSender}

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientPersonSourceId

String

recipientName

String

Authenticated visitor "new message" notification email

"Automatically triggered" text for authenticated visitor "new message" notification email

com.unblu.core.push_notification.mail.messages.authenticated.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of authenticated visitor "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of authenticated visitor "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationUrl

String

conversationId

String

recipientName

String

recipientEmail

String

Subject of "new message" notification emails for authenticated visitors

com.unblu.core.push_notification.mail.messages.authenticated.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${notificationCount} new messages from ${lastMessageSender}

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

Agent forwarding notification email

"Automatically triggered" text in "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello ${invitationRecipient},

${invitationCreator} forwarded you a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation forwarded by ${invitationCreator}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

Agent invitation notification email

"Automatically triggered" text in "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello ${invitationRecipient},

${invitationCreator} invited you to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation invitation from ${invitationCreator}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

Team forwarding notification email

"Automatically triggered" text in "team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "conversation team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello ${invitationRecipient},

${invitationCreator} forwarded your team a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation forwarded by ${invitationCreator}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

Team invitation notification email

"Automatically triggered" text in "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello ${invitationRecipient},

${invitationCreator} invited your team to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation invitation from ${invitationCreator}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

Deputy delegation notification email

"Automatically triggered" text in "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello ${recipientName},

${contextPersonName} created a conversation with ${primaryAgentName} and the conversation has now been delegated to you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name

Type

Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

primaryAgentName

String

recipientName

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name

Type

Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

primaryAgentName

String

recipientName

String

Inbound request notification email

"Automatically triggered" text in "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello ${recipientName},

${contextPersonName} started a conversation with you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name

Type

Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

recipientName

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name

Type

Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

recipientName

String

Incoming call notification email

"Automatically triggered" text for "incoming call" notification emails

com.unblu.core.push_notification.mail.call.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "incoming call" notification emails

com.unblu.core.push_notification.mail.call.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "incoming call" notification emails

com.unblu.core.push_notification.mail.call.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

${callInitiator} tried to start a ${callType} with you.

Arguments

Name

Type

Description

callType

String

callInitiator

String

conversationId

String

recipientEmail

String

Subject of "incoming call" notification emails

com.unblu.core.push_notification.mail.call.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming call from ${callInitiator}

Arguments

Name

Type

Description

callType

String

callInitiator

String

conversationId

String

Missed call notification emails

"Automatically triggered" text for "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

${callInitiator} tried to start a ${callType} with you.

Arguments

Name

Type

Description

callType

String

callInitiator

String

conversationId

String

recipientEmail

String

Subject of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Missed call from ${callInitiator}

Arguments

Name

Type

Description

callType

String

callInitiator

String

conversationId

String

Message texts configuration

General system message displayed when a visitor cancels their request to join a conversation

com.unblu.conversation.message.admissionCanceledGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${requestingVisitorName} canceled their request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name

Type

Description

requestingVisitorName

String

Personal system message displayed to the visitor who cancels their request to join a conversation

com.unblu.conversation.message.admissionCanceledPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You canceled your request to join the conversation

Category CONVERSATION_ADMISSION

General system message displayed when an agent denies a visitor’s request to join a conversation

com.unblu.conversation.message.admissionDeniedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${respondingAgentName} denied ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name

Type

Description

respondingAgentName

String

requestingVisitorName

String

Personal system message displayed to the agent who denies a visitor’s request to join a conversation

com.unblu.conversation.message.admissionDeniedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You denied ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name

Type

Description

requestingVisitorName

String

General system message displayed when an agent grants a visitor’s request to join a conversation

com.unblu.conversation.message.admissionGrantedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${respondingAgentName} granted ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name

Type

Description

respondingAgentName

String

requestingVisitorName

String

Personal system message displayed to the agent who grants a visitor’s request to join a conversation

com.unblu.conversation.message.admissionGrantedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You granted ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name

Type

Description

requestingVisitorName

String

General system message displayed when a visitor asks to join a conversation

com.unblu.conversation.message.admissionRequestedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${requestingVisitorName} asked to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name

Type

Description

requestingVisitorName

String

Personal system message displayed to the visitor who asks to join a conversation

com.unblu.conversation.message.admissionRequestedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You asked to join the conversation

Category CONVERSATION_ADMISSION

General system message displayed when an agent redeemed their invitation

com.unblu.conversation.message.agentInvitationRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${redeemingAgentName} redeemed the invitation

Category AGENT_INVITATION

Arguments

Name

Type

Description

redeemingAgentName

String

Personal system message displayed to the agent who redeemed their invitation

com.unblu.conversation.message.agentInvitationRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You redeemed the invitation

Category AGENT_INVITE

General system message displayed when an agent’s invitation is revoked

com.unblu.conversation.message.agentInvitationRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} revoked the invitation of the agent ${invitedAgentName}

Category AGENT_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

invitedAgentName

String

Personal system message displayed to the agent who revoked another agent’s invitation

com.unblu.conversation.message.agentInvitationRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked the invitation of the agent ${invitedAgentName}

Category AGENT_INVITATION

Arguments

Name

Type

Description

invitedAgentName

String

General system message displayed when an agent is invited to join a conversation

com.unblu.conversation.message.agentInvitedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} invited the agent ${invitedAgentName} to join the conversation

Category AGENT_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

invitedAgentName

String

Personal system message for the agent who invited another agent to join a conversation

com.unblu.conversation.message.agentInvitedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invited the agent ${invitedAgentName} to join the conversation

Category AGENT_INVITATION

Arguments

Name

Type

Description

invitedAgentName

String

Message for layer activation request

com.unblu.conversation.message.approvalLayerActivationRequest

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Allow collaboration on ${layerType}?

Arguments

Name

Type

Description

layerType

String

Message for "layer control" approval

com.unblu.conversation.message.approvalLayerControl

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Allow remote control of ${layerType}?

Arguments

Name

Type

Description

layerType

String

Message for "mark layer" approval

com.unblu.conversation.message.approvalLayerMarking

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Allow highlighting on ${layerType}?

Arguments

Name

Type

Description

layerType

String

Label for "approve" option

com.unblu.conversation.message.approvalOptionApprove

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

OK

Label for "decline" option

com.unblu.conversation.message.approvalOptionDecline

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Maybe later

Label for "approved" status

com.unblu.conversation.message.approvalStatusApproved

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The approval has been accepted

Label for "canceled" status

com.unblu.conversation.message.approvalStatusCanceled

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Approval request canceled

Label for "declined" status

com.unblu.conversation.message.approvalStatusDeclined

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The approval request has been declined

Label for "pending" status

com.unblu.conversation.message.approvalStatusPending

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for the response...

Label for "timed out" status

com.unblu.conversation.message.approvalStatusTimedOut

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The approval timed out

General system message for automatic server instance migration

com.unblu.conversation.message.automaticTerminateCollaborationServer

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For technical reasons, this conversation must be migrated now

Category TERMINATING_INSTANCES

General system message for automatic Rendering Service termination

com.unblu.conversation.message.automaticTerminateRenderingService

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For technical reasons, ${target} must be terminated now

Category TERMINATING_INSTANCES

Arguments

Name

Type

Description

target

String

Label for imminent migration acknowledgment button

com.unblu.conversation.message.boardingProcessImminentMigrationAcknowledgeButton

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

OK

This is the only option presented to a user for the imminent boarding process migration message

Footer of active offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingActive

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

*offboarding* active

Footer of ended offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingEnded

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

*offboarding* ended

General header of offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingHeaderGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**offboarding** ${participantName}

Arguments

Name

Type

Description

participantName

String

Personal header of offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingHeaderPersonal

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**offboarding** you

Footer of an active onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingActive

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

*onboarding active*

Footer of an ended onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingEnded

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

*onboarding ended*

General header of onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingHeaderGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**onboarding** ${participantName}

Arguments

Name

Type

Description

participantName

String

Personal header of onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingHeaderPersonal

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**onboarding** you

Footer of active reboarding bot thread

com.unblu.conversation.message.botThreadReboardingActive

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

*reboarding active*

Footer of ended reboarding bot thread

com.unblu.conversation.message.botThreadReboardingEnded

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

*reboarding ended*

General header of reboarding bot thread

com.unblu.conversation.message.botThreadReboardingHeaderGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**reboarding** ${participantName}

Arguments

Name

Type

Description

participantName

String

Personal header of reboarding bot thread

com.unblu.conversation.message.botThreadReboardingHeaderPersonal

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**reboarding** you

General system message sent when a call is aborted

com.unblu.conversation.message.callAbortedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} aborted the call

Category CALL_LIFECYCLE

Arguments

Name

Type

Description

participantName

String

Personal system message sent to the person who declined an incoming call

com.unblu.conversation.message.callDeclinedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You declined the call

Category CALL_PARTICIPANT

Arguments

Name

Type

Description

participantName

String

General system message sent when a call is ended

com.unblu.conversation.message.callEndedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} ended the call

Category CALL_LIFECYCLE

Arguments

Name

Type

Description

participantName

String

Personal system message sent to the person who ended a call

com.unblu.conversation.message.callEndedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You ended the call

Category CALL_LIFECYCLE

Arguments

Name

Type

Description

participantName

String

General system message sent when a participant joined a call

com.unblu.conversation.message.callJoinedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} joined the call publishing ${publishingState}

Category CALL_PARTICIPANT

Arguments

Name

Type

Description

participantName

String

publishingState

String

Personal system message sent to the person joining a call

com.unblu.conversation.message.callJoinedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You joined the call publishing ${publishingState}

Category CALL_PARTICIPANT

Arguments

Name

Type

Description

participantName

String

publishingState

String

General system message sent when a participant left an active call

com.unblu.conversation.message.callLeftGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} left the call

Category CALL_PARTICIPANT

Arguments

Name

Type

Description

participantName

String

Personal system message sent to the person who left an active call

com.unblu.conversation.message.callLeftPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You left the call

Category CALL_PARTICIPANT

Arguments

Name

Type

Description

participantName

String

General system message sent when a participant changed their publishing state

com.unblu.conversation.message.callPublishingChangedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} is now publishing ${publishingState}

Category CALL_PARTICIPANT_PUBLISHING_STATE

Arguments

Name

Type

Description

participantName

String

publishingState

String

Personal system message displayed to a person who changed their publishing state

com.unblu.conversation.message.callPublishingChangedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You are now publishing ${publishingState}

Category CALL_PARTICIPANT_PUBLISHING_STATE

Arguments

Name

Type

Description

participantName

String

publishingState

String

Message sent to a conversation if nobody is available to answer a call and the caller requests a callback

com.unblu.conversation.message.callRequestCallbackMessage

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Please call me back

Arguments

Name

Type

Description

participantName

String

otherPersonNames

String

Personal system message sent to the person who took a snapshot of their own video stream

com.unblu.conversation.message.callSnapshotCapturedOfItselfPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You took a snapshot of your own video stream

Category CALL_SNAPSHOT

Personal system message sent to the participant who took a snapshot of another participant’s video stream

com.unblu.conversation.message.callSnapshotCapturedOfPersonPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You took a snapshot of ${snapshottedName}'s video stream

Category CALL_SNAPSHOT

Arguments

Name

Type

Description

snapshottedName

String

General system message sent when a call is started

com.unblu.conversation.message.callStartGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} started a ${callType}

Category CALL_LIFECYCLE

Arguments

Name

Type

Description

participantName

String

callType

String

Personal system message for the person who started a call

com.unblu.conversation.message.callStartPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You started a ${callType}

Category CALL_LIFECYCLE

Arguments

Name

Type

Description

participantName

String

callType

String

Personal system message displayed to the person who resumed co-browsing

com.unblu.conversation.message.cobrowsingContinuedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You resumed co-browsing

Category LAYER_ACTION_SHARING_PAUSE

Arguments

Name

Type

Description

person

String

Personal system message displayed to the person who paused co-browsing

com.unblu.conversation.message.cobrowsingPausedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You paused co-browsing

Category LAYER_ACTION_SHARING_PAUSE

Arguments

Name

Type

Description

person

String

General system message sent when awaited person type is set

com.unblu.conversation.message.conversationAwaitedPersonTypeSetGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initiatingPersonName} set the conversation to "waiting for ${newAwaitedPersonType}"

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

initiatingPersonName

String

newAwaitedPersonType

String

Personal system message for person who set awaited person type

com.unblu.conversation.message.conversationAwaitedPersonTypeSetPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You set the conversation to "waiting for ${newAwaitedPersonType}"

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

newAwaitedPersonType

String

General system message when conversation recording failed to initialize

com.unblu.conversation.message.conversationRecordingDeniedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation recording failed, activating ${layerName} denied

Mainly relevant for the SYNCHRONOUS/ABORT mode. Category RECORDING_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

General system message when recording stops

com.unblu.conversation.message.conversationRecordingEndGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Recording stopped

Category RECORDING_LIFECYCLE

General system message when recording failed

com.unblu.conversation.message.conversationRecordingFailedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Recording failed

Category RECORDING_LIFECYCLE

General system message when recording starts

com.unblu.conversation.message.conversationRecordingStartGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Recording started

Category RECORDING_LIFECYCLE

General system message displayed when an agent accepts a conversation request for a specific named area from the queue

com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${redeemingPersonName} accepted the conversation request on behalf of ${namedArea}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

redeemingPersonName

String

namedArea

String

Personal system message displayed to the agent who accepts a conversation request for a specific named area from the queue

com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You accepted the conversation request for the named area ${namedArea}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

namedArea

String

General system message displayed when the conversation request for a named area is revoked

com.unblu.conversation.message.conversationRequestForNamedAreaRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingAgentName} revoked the conversation request in the queue of the named area ${namedArea}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

revokingAgentName

String

namedArea

String

Personal system message displayed to the agent who revoked a conversation request for a named area

com.unblu.conversation.message.conversationRequestForNamedAreaRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked the conversation request in the queue of the named area ${namedArea}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

namedArea

String

General system message displayed when an agent accepts a conversation request from the queue

com.unblu.conversation.message.conversationRequestRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${redeemingPersonName} accepted the conversation request

Category VISITOR_INVITATION

Arguments

Name

Type

Description

redeemingPersonName

String

Personal system message displayed to the agent who accepts a conversation request from the queue

com.unblu.conversation.message.conversationRequestRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You accepted the conversation request

Category VISITOR_INVITATION

General system message displayed when a conversation’s scheduled time changes

com.unblu.conversation.message.conversationScheduledTimeChangedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initiatingPersonName} changed scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId})

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

initiatingPersonName

String

oldScheduledTime

String

newScheduledTime

String

timeZoneId

String

Personal system message displayed to the person who changed a conversation’s scheduled time

com.unblu.conversation.message.conversationScheduledTimeChangedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You changed scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId})

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

oldScheduledTime

String

newScheduledTime

String

timeZoneId

String

General system message displayed when the topic of a conversation is set

com.unblu.conversation.message.conversationTopicSetGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initiatingPersonName} set topic to "${newTopic}"

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

initiatingPersonName

String

newTopic

String

Personal system message for the person who set the topic of a conversation

com.unblu.conversation.message.conversationTopicSetPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You set the topic to "${newTopic}"

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

newTopic

String

General system message for custom conversation action invocation

com.unblu.conversation.message.customConversationActionInvokedGeneral

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${calleePersonName} invoked the custom conversation action ${action}

General system message sent when a custom conversation action has been invoked. Category CUSTOM_ACTION.

Arguments

Name

Type

Description

calleePersonName

String

action

String

Personal system message for custom conversation action invocation

com.unblu.conversation.message.customConversationActionInvokedPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invoked the custom conversation action ${action}

Personal system message sent when a custom conversation action has been invoked. Category CUSTOM_ACTION.

Arguments

Name

Type

Description

action

String

General system message for custom message action invocation

com.unblu.conversation.message.customMessageActionInvokedGeneral

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${calleePersonName} invoked the custom message action ${action}

General system message sent when a custom message action has been invoked. Category CUSTOM_ACTION.

Arguments

Name

Type

Description

calleePersonName

String

action

String

Personal system message for custom message action invocation

com.unblu.conversation.message.customMessageActionInvokedPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invoked the custom message action ${action}

Personal system message sent when a custom message action has been invoked. Category CUSTOM_ACTION.

Arguments

Name

Type

Description

action

String

General system message for custom person action invocation

com.unblu.conversation.message.customPersonActionInvokedGeneral

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${calleePersonName} invoked the custom person action ${action} on ${targetPersonName}

General system message sent when a custom person action has been invoked. Category CUSTOM_ACTION.

Arguments

Name

Type

Description

calleePersonName

String

action

String

targetPersonName

String

Personal system message for custom person action invocation

com.unblu.conversation.message.customPersonActionInvokedPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invoked the custom person action ${action} on ${targetPersonName}

Personal system message sent when a custom person action has been invoked. Category CUSTOM_ACTION.

Arguments

Name

Type

Description

action

String

targetPersonName

String

Message during file scanning

com.unblu.conversation.message.fileScanning

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Scanning file: ${fileName}

Category FILE_UPLOAD

Arguments

Name

Type

Description

participantName

String

fileName

String

Message when file upload rejected

com.unblu.conversation.message.fileUploadRejected

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

File rejected: ${reason}

Category FILE_UPLOAD

Arguments

Name

Type

Description

participantName

String

fileName

String

reason

String

General system message displayed when a conversation is forwarded to another agent

com.unblu.conversation.message.forwardedToAgentGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${forwardingAgentName} has forwarded the conversation to the agent ${targetAgentName}

Category FORWARDING

Arguments

Name

Type

Description

targetAgentName

String

forwardingAgentName

String

General system message displayed when a conversation is forwarded to a named area

com.unblu.conversation.message.forwardedToNamedAreaGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${forwardingAgentName} requeued the conversation for the named area ${targetNamedAreaName}

Category FORWARDING

Arguments

Name

Type

Description

targetNamedAreaName

String

forwardingAgentName

String

General system message displayed when a conversation is forwarded to a team

com.unblu.conversation.message.forwardedToTeamGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${forwardingAgentName} has forwarded the conversation to the team ${targetTeamName}

Category FORWARDING

Arguments

Name

Type

Description

targetTeamName

String

forwardingAgentName

String

Personal system message displayed when the conversation has been forwarded to another team

com.unblu.conversation.message.forwardedToTeamPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your conversation has been forwarded to another team. Please wait until the next agent joins...

Category FORWARDING

General system message displayed when the forwarding of a conversation to an agent is redeemed

com.unblu.conversation.message.forwardingToAgentRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${redeemingAgentName} redeemed the forwarding

Category FORWARDING_STATE

Arguments

Name

Type

Description

redeemingAgentName

String

Personal system message displayed to the agent who redeemed the forwarding of a conversation to themselves

com.unblu.conversation.message.forwardingToAgentRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You redeemed the forwarding to yourself

Category FORWARDING_STATE

General system message displayed when the forwarding of a conversation to an agent is revoked

com.unblu.conversation.message.forwardingToAgentRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingAgentName} revoked the forwarding to the agent ${targetAgentName}

Category FORWARDING_STATE

Arguments

Name

Type

Description

revokingAgentName

String

targetAgentName

String

Personal system message displayed to the agent who revoked the forwarding of a conversation to an agent

com.unblu.conversation.message.forwardingToAgentRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked the forwarding to the agent ${targetAgentName}

Category FORWARDING_STATE

Arguments

Name

Type

Description

targetAgentName

String

General system message displayed when the forwarding of a conversation to a team is redeemed

com.unblu.conversation.message.forwardingToTeamRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${redeemingAgentName} redeemed the forwarding to the team ${targetTeamName}

Category FORWARDING_STATE

Arguments

Name

Type

Description

redeemingAgentName

String

targetTeamName

String

Personal system message displayed to the agent who redeemed the forwarding of a conversation to a team

com.unblu.conversation.message.forwardingToTeamRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You redeemed the forwarding to the team ${targetTeamName}

Category FORWARDING_STATE

Arguments

Name

Type

Description

targetTeamName

String

General system message displayed when forwarding a conversation to a team is revoked

com.unblu.conversation.message.forwardingToTeamRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingAgentName} revoked the forwarding to the team ${targetTeamName}

Category FORWARDING_STATE

Arguments

Name

Type

Description

revokingAgentName

String

targetTeamName

String

Personal system message for the agent who revoked the forwarding of a conversation to a team

com.unblu.conversation.message.forwardingToTeamRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked the forwarding to the team ${targetTeamName}

Category FORWARDING_STATE

Arguments

Name

Type

Description

targetTeamName

String

Message sent to a visitor if an agent redeems a conversation request but won’t deal with it until later

com.unblu.conversation.message.invitationRedeemedButWillHandleLater

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

I'm not available right now. I'll get back to you as soon as possible.

General system message when an agent is made a conversation’s new assigned agent, making it their responsibility

com.unblu.conversation.message.isNowAssignedAgentGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} is now the assigned agent of the conversation

Category PARTICIPANT_ROLE_CHANGE

Arguments

Name

Type

Description

participantName

String

General system message displayed when a person activated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkActivatedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${person} activated mark mode

Category LAYER_ACTION_CONTROL

Arguments

Name

Type

Description

person

String

Personal system message displayed to the person who activated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkActivatedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You activated mark mode

Category LAYER_ACTION_CONTROL.

General system message displayed when a person deactivated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkDeactivatedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${person} deactivated mark mode

Category LAYER_ACTION_CONTROL

Arguments

Name

Type

Description

person

String

Personal system message displayed to the person who deactivated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkDeactivatedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You deactivated mark mode

Category LAYER_ACTION_CONTROL

General system message displayed when a person activated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlActivatedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${person} activated remote control

Category LAYER_ACTION_CONTROL

Arguments

Name

Type

Description

person

String

Personal system message displayed to the person who activated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlActivatedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You activated remote control

Category LAYER_ACTION_CONTROL

General system message displayed when a person deactivated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlDeactivatedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${person} deactivated remote control

Category LAYER_ACTION_CONTROL

Arguments

Name

Type

Description

person

String

Personal system message displayed to the person who deactivated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlDeactivatedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You deactivated remote control

Category LAYER_ACTION_CONTROL

System message displayed if the system activated a collaboration layer

com.unblu.conversation.message.layerActivatedBySystem

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${layerName} was activated

Category LAYER_LIFECYCLE

Arguments

Name

Type

Description

layerName

String

General system message displayed when a person activated a collaboration layer

com.unblu.conversation.message.layerActivatedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${activatingPersonName} activated ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name

Type

Description

layerName

String

activatingPersonName

String

Personal system message displayed to the person who activated a layer

com.unblu.conversation.message.layerActivatedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You launched ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name

Type

Description

layerName

String

General system message displayed when a participant declined the request to activate a layer

com.unblu.conversation.message.layerActivationDeclinedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${decliningPersonName} declined to activate ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name

Type

Description

layerName

String

decliningPersonName

String

Personal system message displayed to the person who declined the request to activate a layer

com.unblu.conversation.message.layerActivationDeclinedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You declined to activate ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name

Type

Description

layerName

String

General system message displayed when a collaboration layer is stopped due to inactivity

com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${layerName} was stopped because of inactivity

Category LAYER_INACTIVITY

Arguments

Name

Type

Description

layerName

String

Personal system message displayed to the layer owner when their collaboration layer is stopped due to inactivity

com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${layerName} was stopped because of inactivity

Category LAYER_INACTIVITY

Arguments

Name

Type

Description

layerName

String

System message displayed when the system deactivated a layer

com.unblu.conversation.message.layerDeactivatedBySystem

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${layerName} was stopped

Category LAYER_LIFECYCLE

Arguments

Name

Type

Description

layerName

String

General system message displayed when a person deactivated a layer

com.unblu.conversation.message.layerDeactivatedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${layerName} was stopped by ${deactivatingPersonName}

Category LAYER_LIFECYCLE

Arguments

Name

Type

Description

layerName

String

deactivatingPersonName

String

Personal system message displayed to the person who deactivated a layer

com.unblu.conversation.message.layerDeactivatedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You stopped ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name

Type

Description

layerName

String

Personal system message displayed to the secondary agent who was removed from a conversation because the assigned agent left

com.unblu.conversation.message.lifecycleConversationUnassignedPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You have been removed from the conversation because the assigned agent left the conversation

Category PARTICIPANT_LEFT_REASON

Personal system message for the participant who forwarded the conversation and was removed because the forwarding was accepted

com.unblu.conversation.message.lifecycleParticipantForwardedPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The forwarding invitation has been accepted. You have been automatically removed from this conversation.

Category PARTICIPANT_LEFT_REASON

General system message displayed when participant joins conversation

com.unblu.conversation.message.lifecycleParticipantJoinedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} joined the conversation

Category PARTICIPANT_JOINED

Arguments

Name

Type

Description

participantName

String

Personal system message displayed to the participanty who joined a conversation

com.unblu.conversation.message.lifecycleParticipantJoinedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You joined the conversation

Category PARTICIPANT_JOINED

Arguments

Name

Type

Description

participantName

String

Personal system message displayed to the participant who was removed from the conversation

com.unblu.conversation.message.lifecycleParticipantKickedPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You have been removed from the conversation and will not be able to access it anymore

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to the participant who left the conversation for some other reason

com.unblu.conversation.message.lifecycleParticipantLeftOtherPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You left the conversation

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to the participant who has left a conversation

com.unblu.conversation.message.lifecycleParticipantLeftPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You left the conversation

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to the participant who did not complete the onboarding process

com.unblu.conversation.message.lifecycleParticipantOnboardingDeclinedPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You didn't complete the onboarding process and may therefore not join the conversation

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to the participant who ran into a timeout during the onboarding process

com.unblu.conversation.message.lifecycleParticipantOnboardingTimeoutPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your onboarding timed out, so you may not join the conversation

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to a participant removed from a conversation after a timeout due to inactivity

com.unblu.conversation.message.lifecycleParticipantRemovedAfterTimeoutPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You were removed from the conversation after a loss of connection

Category PARTICIPANT_LEFT_REASON

System message displayed when conversation state changed

com.unblu.conversation.message.lifecycleStateChange

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation state switched from ${previousState} to ${newState}

Category CONVERSATION_LIFECYCLE

Arguments

Name

Type

Description

previousState

String

newState

String

General system message for manual Collaboration Server migration

com.unblu.conversation.message.manualTerminateCollaborationServerGeneral

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${personName} migrated the conversation. This was necessary for technical reasons.

Category TERMINATING_INSTANCES

Arguments

Name

Type

Description

personName

String

Personal system message for manual Collaboration Server migration

com.unblu.conversation.message.manualTerminateCollaborationServerPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You migrated the conversation. This was necessary for technical reasons.

Category TERMINATING_INSTANCES

General system message for manual Rendering Service termination

com.unblu.conversation.message.manualTerminateRenderingServiceGeneral

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${personName} terminated ${target}. This was necessary for technical reasons.

Category TERMINATING_INSTANCES

Arguments

Name

Type

Description

target

String

personName

String

Personal system message for manual Rendering Service termination

com.unblu.conversation.message.manualTerminateRenderingServicePersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You terminated ${target}. This was necessary for technical reasons.

Category TERMINATING_INSTANCES

Arguments

Name

Type

Description

target

String

General system message displayed when a person changed their visibility in a conversation to "hidden"

com.unblu.conversation.message.participantChangedToHiddenGeneral

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} is now hidden

Category PARTICIPANT_VISIBILITY_CHANGE

Arguments

Name

Type

Description

participantName

String

Personal system message for a person who changed their visibility to "hidden"

com.unblu.conversation.message.participantChangedToHiddenPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You're now a hidden participant.
Visitors can't see your avatar, and you don't receive incoming call notifications.
You can still write messages, start calls, and join active calls manually.

Category PARTICIPANT_VISIBILITY_CHANGE

General system message displayed when a participant changed their visibility in a conversation to "visible"

com.unblu.conversation.message.participantChangedToVisibleGeneral

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} is now visible

Category PARTICIPANT_VISIBILITY_CHANGE

Arguments

Name

Type

Description

participantName

String

Personal system message displayed to the participant who changed their visibility to "visible"

com.unblu.conversation.message.participantChangedToVisiblePersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your participation is now fully visible to everyone. You will also receive incoming call notifications.

Category PARTICIPANT_VISIBILITY_CHANGE

Fallback message for "recording available" message when the message can’t be restored in the conversation

com.unblu.conversation.message.recordingAvailableFallback

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Recording available: ${fileName} (${fileSize} • ${duration})

Category FILE_UPLOAD

Arguments

Name

Type

Description

fileName

String

fileSize

String

duration

String

System message displayed when the system switched to another layer

com.unblu.conversation.message.switchedToLayerBySystem

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Switched to ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name

Type

Description

layerName

String

General system message displayed when a person switched to another layer

com.unblu.conversation.message.switchedToLayerGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${switchingPersonName} switched to ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name

Type

Description

layerName

String

switchingPersonName

String

Personal system message displayed to the person who switched to another collaboration layer

com.unblu.conversation.message.switchedToLayerPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You switched to ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name

Type

Description

layerName

String

General system message displayed when a team’s invitation is redeemed

com.unblu.conversation.message.teamInvitationRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${redeemingAgentName} redeemed the invitation of the team ${teamName}

Category AGENT_INVITATION

Arguments

Name

Type

Description

redeemingAgentName

String

teamName

String

Personal system message displayed to the agent who redeemed a team’s invitation

com.unblu.conversation.message.teamInvitationRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You redeemed the invitation of the team ${teamName}

Category AGENT_INVITATION

Arguments

Name

Type

Description

teamName

String

General system message displayed when a team’s invitation is revoked

com.unblu.conversation.message.teamInvitationRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} revoked the invitation of the team ${teamName}

Category AGENT_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

teamName

String

Personal system message displayed to the agent who revoked a team’s invitation

com.unblu.conversation.message.teamInvitationRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked the invitation of the team ${teamName}

Category AGENT_INVITATION

Arguments

Name

Type

Description

teamName

String

General system message displayed when a team is invited to join a conversation

com.unblu.conversation.message.teamInvitedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} invited the team ${teamName} to join the conversation

Category AGENT_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

teamName

String

Personal system message displayed to the agent who invited another team to join a conversation

com.unblu.conversation.message.teamInvitedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invited the team ${teamName} to join the conversation

Category AGENT_INVITATION

Arguments

Name

Type

Description

teamName

String

General system message displayed when a visitor is invited to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} invited a visitor to join the conversation via a link

Category VISITOR_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

Personal system message displayed to the agent who invited a visitor to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invited a visitor to the conversation via a link

Category VISITOR_INVITATION

General system message displayed when a visitor with a nickname and an email address is invited to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNicknameGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} invited the visitor ${nickname} with email address ${email} to join the conversation via a link

Category VISITOR_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

nickname

String

Personal system message displayed to the agent who invited a visitor with a nickname and an email address to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNicknamePersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invited the visitor ${nickname} with email address ${email} to the conversation via a link

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when a visitor with an email address is invited to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithMailGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} invited the visitor with the email address ${email} to join the conversation via link

Category VISITOR_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

Personal system message displayed to the agent who invited a visitor with an email address to join a conversation via link

com.unblu.conversation.message.visitorInvitedViaLinkWithMailPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invited the visitor with the email address ${email} to join the conversation via a link

Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

General system message displayed when a visitor with a nickname is invited to a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithNicknameGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} invited the visitor ${nickname} to join the conversation via a link

Category VISITOR_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

nickname

String

Personal system message displayed to the person who invited a visitor with a nickname to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithNicknamePersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invited the visitor ${nickname} to join the conversation via a link

Category VISITOR_INVITATION

Arguments

Name

Type

Description

nickname

String

General system message displayed when a visitor is invited to join a conversation via an email to their email address

com.unblu.conversation.message.visitorInvitedViaMailGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} invited the visitor to join the conversation via an email to ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

Personal system message displayed to the agent who invited a visitor to join a conversation via an email to their address

com.unblu.conversation.message.visitorInvitedViaMailPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invited the visitor to the conversation via an email to ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

General system message displayed when a visitor with a nickname is invited to join a conversation via an email to their email address

com.unblu.conversation.message.visitorInvitedViaMailWithNicknameGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} invited the visitor ${nickname} to join the conversation via an email to ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

nickname

String

Personal system message displayed to the agent who invited a visitor with a nickname to join conversation via an email to their email address

com.unblu.conversation.message.visitorInvitedViaMailWithNicknamePersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invited the visitor ${nickname} to join the conversation via an email to ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when a visitor is invited to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} invited a visitor to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

Personal system message displayed to the agent who invited a visitor to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invited a visitor to join the conversation via PIN

Category VISITOR_INVITATION

General system message displayed when a visitor with a nickname and an email address is invited to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithMailAndNicknameGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} invited the visitor ${nickname} with email address ${email} to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

nickname

String

Personal system message for the person who invited a visitor with a nickname and an email address to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithMailAndNicknamePersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invited the visitor ${nickname} with email address ${email} to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when a visitor with an email address is invited to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithMailGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} invited the visitor with the email address ${email} to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

Personal system message displayed to the person who invited a visitor with an email address to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithMailPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invited the visitor with the email address ${email} to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

General system message displayed when a visitor with a nickname is invited to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithNicknameGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} invited the visitor ${nickname} to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

nickname

String

Personal system message displayed to the person who invited a visitor with a nickname to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithNicknamePersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invited the visitor ${nickname} to join the conversation via PIN

Category VISITOR_INVITATION

Arguments

Name

Type

Description

nickname

String

General system message displayed when a visitor’s link invitation is redeemed

com.unblu.conversation.message.visitorLinkInvitationRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${redeemingPersonName} redeemed a link invitation

Category VISITOR_INVITATION

Arguments

Name

Type

Description

redeemingPersonName

String

Personal system message displayed to the person who redeemed a visitor’s link invitation

com.unblu.conversation.message.visitorLinkInvitationRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You redeemed the link invitation

Category VISITOR_INVITATION

General system message displayed when a visitor’s link invitation is renewed

com.unblu.conversation.message.visitorLinkInvitationRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${renewingPersonName} renewed a link invitation

Category VISITOR_INVITATION

Arguments

Name

Type

Description

renewingPersonName

String

Personal system message displayed to the person who renewed a visitor’s link invitation

com.unblu.conversation.message.visitorLinkInvitationRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You renewed a link invitation

Category VISITOR_INVITATION

General system message displayed when a visitor’s link invitation is revoked

com.unblu.conversation.message.visitorLinkInvitationRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingPersonName} revoked a link invitation

Category VISITOR_INVITATION

Arguments

Name

Type

Description

revokingPersonName

String

Personal system message displayed to the person who revoked a visitor’s link invitation

com.unblu.conversation.message.visitorLinkInvitationRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked a link invitation

Category VISITOR_INVITATION

General system message displayed when the link invitation of a visitor with a nickname and an email address is renewed

com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${renewingPersonName} renewed a link invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

renewingPersonName

String

nickname

String

Personal system message displayed to the agent who renewed the link invitation of a visitor with a nickname and an email address

com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You renewed a link invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when the link invitation of a visitor with a nickname and an email address is revoked

com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingPersonName} revoked a link invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

revokingPersonName

String

nickname

String

Personal system message displayed to the person who revoked the link invitation of a visitor with a nickname and an email address

com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked a link invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when the link invitation of a visitor with an email address is renewed

com.unblu.conversation.message.visitorLinkInvitationWithMailRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${renewingPersonName} renewed a link invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

renewingPersonName

String

Personal system message displayed to the agent who renewed the link invitation of a visitor with an email address

com.unblu.conversation.message.visitorLinkInvitationWithMailRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You renewed a link invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

General system message displayed when the link invitation of a visitor with an email address is revoked

com.unblu.conversation.message.visitorLinkInvitationWithMailRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingPersonName} revoked a link invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

revokingPersonName

String

Personal system message displayed to the agent who revoked the link invitation of a visitor with an email address

com.unblu.conversation.message.visitorLinkInvitationWithMailRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked a link invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

General system message displayed when the link invitation of a visitor with a nickname is renewed

com.unblu.conversation.message.visitorLinkInvitationWithNicknameRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${renewingPersonName} renewed a link invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

renewingPersonName

String

nickname

String

Personal system message displayed to the agent who renewed the link invitation of a visitor with a nickname

com.unblu.conversation.message.visitorLinkInvitationWithNicknameRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You renewed a link invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

nickname

String

General system message displayed when the link invitation of a visitor with a nickname is revoked

com.unblu.conversation.message.visitorLinkInvitationWithNicknameRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingPersonName} revoked a link invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

revokingPersonName

String

nickname

String

Personal system message displayed to the agent who revoked the link invitation of a visitor with a nickname

com.unblu.conversation.message.visitorLinkInvitationWithNicknameRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked a link invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

nickname

String

General system message displayed when a visitor’s email invitation is redeemed

com.unblu.conversation.message.visitorMailInvitationRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${redeemingPersonName} redeemed the email invitation

Category VISITOR_INVITATION

Arguments

Name

Type

Description

redeemingPersonName

String

Personal system message displayed to the person who redeemed a visitor’s email invitation

com.unblu.conversation.message.visitorMailInvitationRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You redeemed the email invitation

Category VISITOR_INVITATION

General system message displayed when a visitor’s email invitation is renewed

com.unblu.conversation.message.visitorMailInvitationRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${renewingPersonName} renewed the email invitation for ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

renewingPersonName

String

Personal system message displayed to the agent who renewed a visitor’s email invitation

com.unblu.conversation.message.visitorMailInvitationRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You renewed the email invitation for ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

General system message displayed when a visitor’s email invitation is revoked

com.unblu.conversation.message.visitorMailInvitationRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingPersonName} revoked the email invitation for ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

revokingPersonName

String

Personal system message displayed to the agent who revoked a visitor’s email invitation

com.unblu.conversation.message.visitorMailInvitationRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked the email invitation for ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

General system message displayed when the email invitation of a visitor with a nickname is renewed

com.unblu.conversation.message.visitorMailInvitationWithNicknameRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${renewingPersonName} renewed the email invitation for ${email} of the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

renewingPersonName

String

nickname

String

Personal system message displayed to the agent who renewed the email invitation of a visitor with a nickname

com.unblu.conversation.message.visitorMailInvitationWithNicknameRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You renewed the email invitation for the email address ${email} of the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when the email invitation of a visitor with a nickname is revoked

com.unblu.conversation.message.visitorMailInvitationWithNicknameRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingPersonName} revoked the email invitation for the email address ${email} of the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

revokingPersonName

String

nickname

String

Personal system message displayed to the agent who revoked the email invitation of a visitor with a nickname

com.unblu.conversation.message.visitorMailInvitationWithNicknameRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked the email invitation for the email address ${email} of the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when a visitor’s PIN invitation is redeemed

com.unblu.conversation.message.visitorPinInvitationRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${redeemingPersonName} redeemed a PIN invitation

Category VISITOR_INVITATION

Arguments

Name

Type

Description

redeemingPersonName

String

Personal system message displayed to the person who redeemed a visitor’s PIN invitation

com.unblu.conversation.message.visitorPinInvitationRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You redeemed the PIN invitation

Category VISITOR_INVITATION

General system message displayed when a visitor’s PIN invitation is renewed

com.unblu.conversation.message.visitorPinInvitationRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${renewingPersonName} renewed a PIN invitation

Category VISITOR_INVITATION

Arguments

Name

Type

Description

renewingPersonName

String

Personal system message displayed to the agent who renewed a visitor’s PIN invitation

com.unblu.conversation.message.visitorPinInvitationRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You renewed a PIN invitation

Category VISITOR_INVITATION

General system message displayed when a visitor’s PIN invitation is revoked

com.unblu.conversation.message.visitorPinInvitationRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingPersonName} revoked a PIN invitation

Category VISITOR_INVITATION

Arguments

Name

Type

Description

revokingPersonName

String

Personal system message displayed to the agent who revoked a visitor’s PIN invitation

com.unblu.conversation.message.visitorPinInvitationRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked a PIN invitation

Category VISITOR_INVITATION

General system message displayed when the PIN invitation of a visitor with a nickname and an email address is renewed

com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${renewingPersonName} renewed a PIN invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

renewingPersonName

String

nickname

String

Personal system message displayed to the agent who renewed the PIN invitation of a visitor with a nickname and an email address

com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You renewed a PIN invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when the PIN invitation of a visitor with a nickname and an email address is revoked

com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingPersonName} revoked a PIN invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

revokingPersonName

String

nickname

String

Personal system message displayed to the agent who revoked the PIN invitation of a visitor with a nickname and an email address

com.unblu.conversation.message.visitorPinInvitationWithMailAndNicknameRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked a PIN invitation for the visitor ${nickname} with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when the PIN invitation of a visitor with an email address is renewed

com.unblu.conversation.message.visitorPinInvitationWithMailRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${renewingPersonName} renewed a PIN invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

renewingPersonName

String

Personal system message displayed to the agent who renewed the PIN invitation of a visitor with an email address

com.unblu.conversation.message.visitorPinInvitationWithMailRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You renewed a PIN invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

General system message displayed when the PIN invitation of a visitor with an email address is revoked

com.unblu.conversation.message.visitorPinInvitationWithMailRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingPersonName} revoked a PIN invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

revokingPersonName

String

Personal system message displayed to the agent who revoked the PIN invitation of a visitor with an email address

com.unblu.conversation.message.visitorPinInvitationWithMailRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked a PIN invitation for the visitor with the email address ${email}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

String

General system message displayed when the PIN invitation of a visitor with a nickname is renewed

com.unblu.conversation.message.visitorPinInvitationWithNicknameRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${renewingPersonName} renewed a PIN invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

renewingPersonName

String

nickname

String

Personal system message displayed to the agent who renewed the PIN invitation of a visitor with a nickname

com.unblu.conversation.message.visitorPinInvitationWithNicknameRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You renewed a PIN invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

nickname

String

General system message displayed when the PIN invitation of a visitor with a nickname is revoked

com.unblu.conversation.message.visitorPinInvitationWithNicknameRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingPersonName} revoked a PIN invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

revokingPersonName

String

nickname

String

Personal system message displayed to the agent who revoked the PIN invitation of a visitor with a nickname

com.unblu.conversation.message.visitorPinInvitationWithNicknameRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked a PIN invitation for the visitor ${nickname}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

nickname

String

Conversation bots

"Mandatory bot dialog offer not answered" message

com.unblu.conversation.bot.mandatoryBotDialogOfferNotAnswered

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Due to technical issues, the conversation has ended.

Message displayed when a mandatory bot configured for a conversation isn’t responding to dialog offers

"Mandatory bot disabled" message

com.unblu.conversation.bot.mandatoryBotDisabled

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Due to technical issues, the conversation has ended.

Message displayed during the boarding process when a mandatory bot for a conversation is disabled

"Mandatory bot doesn’t exist" message

com.unblu.conversation.bot.mandatoryBotNonexistent

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Due to technical issues, the conversation has ended.

Message displayed during the boarding process when a mandatory bot for a conversation doesn’t exist in the system anymore

Conversation message interceptors configuration

Message interceptor timeout reason

com.unblu.conversation.message_interceptor.timeoutErrorLabel

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Timeout

Reason used when a timeout occurs while interacting with a message interceptor

Message interceptor unknown error reason

com.unblu.conversation.message_interceptor.unknownErrorLabel

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unknown error

Reason used when an error other than a timeout occurs while interacting with a message interceptor

Layer texts

Document co-browsing layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleDocumentCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Viewing documents

The title for the document co-browsing layer when it is displayed on the visitor side

Context migration co-browsing layer title for owner

com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnContextMigrationCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Sharing my browser tab

The layer owner’s title for the context migration co-browsing layer when it is displayed on the visitor side

Embedded co-browsing layer title for owner

com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnEmbeddedCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Sharing my browser tab

The layer owner’s title for the embedded co-browsing layer when it is displayed on the visitor side

Mobile co-browsing layer title for owner

com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnMobileCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Sharing my application screen

The layer owner’s title for the mobile co-browsing layer when it is displayed on the visitor side

Screen sharing layer title for owner

com.unblu.conversation.collabspace.layer.displayedLayerTitleOwnScreenSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Sharing my screen

The layer owner’s title for the screen sharing layer when it is displayed on the visitor side

Context migration co-browsing layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteContextMigrationCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Viewing browser tab of ${owner}

The title for someone else’s context migration co-browsing layer when it is displayed on the visitor side

Arguments

Name

Type

Description

owner

String

Embedded co-browsing layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteEmbeddedCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Viewing browser tab of ${owner}

The title for someone else’s embedded co-browsing layer when it is displayed on the visitor side

Arguments

Name

Type

Description

owner

String

Mobile co-browsing layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteMobileCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Viewing mobile app of ${owner}

The title for someone else’s mobile co-browsing layer when it is displayed on the visitor side

Arguments

Name

Type

Description

owner

String

Screen sharing layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleRemoteScreenSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Viewing screen of ${owner}

The title for someone else’s screen sharing layer when it is displayed on the visitor side

Arguments

Name

Type

Description

owner

String

Universal co-browsing layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleUniversalCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Viewing websites

The title for the universal co-browsing layer when it is displayed on the visitor side

Whiteboard layer title for other visitors

com.unblu.conversation.collabspace.layer.displayedLayerTitleWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Viewing whiteboard

Title for the whiteboard layer when it is displayed on visitor side

Document co-browsing layer title

com.unblu.conversation.collabspace.layer.layerTitleDocumentCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Documents

Title for the document co-browsing layer

Context migration co-browsing layer title (owner)

com.unblu.conversation.collabspace.layer.layerTitleOwnContextMigrationCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

My browser tab

Title of the context migration co-browsing layer displayed to the owner of the layer

Embedded co-browsing layer title (owner)

com.unblu.conversation.collabspace.layer.layerTitleOwnEmbeddedCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

My browser tab

Title of the embedded co-browsing layer displayed to the owner of the layer

Mobile co-browsing layer title (owner)

com.unblu.conversation.collabspace.layer.layerTitleOwnMobileCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

My application screen

Title of the mobile co-browsing layer displayed to the owner of the layer

Screen sharing layer title (owner)

com.unblu.conversation.collabspace.layer.layerTitleOwnScreenSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

My screen

Title of the screen sharing layer displayed to the owner of the layer

Context migration co-browsing layer title (other participants)

com.unblu.conversation.collabspace.layer.layerTitleRemoteContextMigrationCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Browser tab of ${owner}

Title of the context migration co-browsing layer displayed to other participants

Arguments

Name

Type

Description

owner

String

Embedded co-browsing layer title (other participants)

com.unblu.conversation.collabspace.layer.layerTitleRemoteEmbeddedCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Browser tab of ${owner}

Title of the embedded co-browsing layer displayed to other participants

Arguments

Name

Type

Description

owner

String

Mobile co-browsing layer title (other participants)

com.unblu.conversation.collabspace.layer.layerTitleRemoteMobileCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Mobile application of ${owner}

Title of the mobile co-browsing layer displayed to other participants

Arguments

Name

Type

Description

owner

String

Screen sharing layer title (other participants)

com.unblu.conversation.collabspace.layer.layerTitleRemoteScreenSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Screen of ${owner}

Title of the screen sharing layer displayed to other participants

Arguments

Name

Type

Description

owner

String

Universal co-browsing layer title (visitor)

com.unblu.conversation.collabspace.layer.layerTitleUniversalCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Websites

Title for the universal co-browsing layer when it is displayed on the visitor side

Whiteboard layer title

com.unblu.conversation.collabspace.layer.layerTitleWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Whiteboard

Title for the whiteboard layer

Context migration co-browsing approval title

com.unblu.conversation.collabspace.layer.layerTitleYourContextMigrationCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your browser tab

Layer title used when asking the visitor to approve the context migration co-browsing layer

Embedded co-browsing approval title

com.unblu.conversation.collabspace.layer.layerTitleYourEmbeddedCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your browser tab

Layer title used when asking the visitor to approve the embedded co-browsing layer

Mobile co-browsing approval title

com.unblu.conversation.collabspace.layer.layerTitleYourMobileCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your application screen

Layer title used when asking the visitor to approve the mobile co-browsing layer

Screen sharing layer approval title

com.unblu.conversation.collabspace.layer.layerTitleYourScreenSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your screen

Layer title used when asking the visitor to approve the screen sharing layer

"Start document co-browsing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryLayerDocumentCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Documents

Menu item for starting and opening a document co-browsing layer

"Start universal co-browsing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryLayerUniversalCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Websites

Menu item for starting and opening a universal co-browsing layer

"Start whiteboard" menu item

com.unblu.conversation.collabspace.layer.menuEntryLayerWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Whiteboard

Menu item for starting and opening a whiteboard layer

"Start context migration co-browsing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryOwnLayerContextMigrationCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

My browser tab

Menu item for starting and opening a context migration co-browsing layer

"Start embedded co-browsing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryOwnLayerEmbeddedCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

My browser tab

Menu item for starting and opening an embedded co-browsing layer

"Start mobile co-browsing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryOwnLayerMobileCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

My application screen

Menu item for starting and opening a mobile co-browsing layer

"Start screen sharing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryOwnLayerScreenSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

My screen

Menu item for starting and opening a screen sharing layer

"Start context migration co-browsing layer (others)" menu item

com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerContextMigrationCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Browser tab of

Menu item for starting and opening someone else’s context migration co-browsing layer

"Start embedded co-browsing layer (others)" menu item

com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerEmbeddedCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Browser tab of

Menu item for starting and opening someone else’s embedded co-browsing layer

"Start and open other participant’s mobile co-browsing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerMobileCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Mobile application of

Menu item for starting and opening someone else’s mobile co-browsing layer

"Start and open other participant’s screen sharing layer" menu item

com.unblu.conversation.collabspace.layer.menuEntryRemoteLayerScreenSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Screen of

Menu item for starting and opening someone else’s screen sharing layer

Conversation participation type

The assigned agent of a conversation

com.unblu.conversation.participationtype.assignedAgent

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Assigned agent

The assigned agent of a conversation.

FrontendTexts

teamsAgentDesk

com.unblu.frontend.teamsAgentDesk

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

MS Teams Agent Desk

Label for enum value EFrontend.TEAMS_AGENT_DESK

Initial engagement types

"Whiteboard invitation" label

com.unblu.initialengagementtype.whiteboardInvite

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Whiteboard invite

Label for enum value WHITEBOARD_INVITE

"Whiteboard PIN" label

com.unblu.initialengagementtype.whiteboardPin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Whiteboard PIN

Label for enum value EInitialEngagementType.WHITEBOARD_PIN

Label for enum value EInitialEngagementType.WHITEBOARD_REQUEST

com.unblu.initialengagementtype.whiteboardRequest

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Whiteboard request

Pause notifications

Text for pause reason "active call"

com.unblu.pausenotifications.activeCallPauseName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unblu call

Text for pause reason "active collaboration"

com.unblu.pausenotifications.activeCollaborationPauseName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unblu collaboration

Web push notifications

Body of "agent forwarding" web push notifications

com.unblu.core.web_push_notification.agentForwardingBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For you.
${message}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Title of "agent forwarding" web push notifications

com.unblu.core.web_push_notification.agentForwardingTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Forwarded conversation from ${creatorPersonName}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Body of "agent invitation" web push notifications

com.unblu.core.web_push_notification.agentInvitationBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For you.
${message}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Title of "agent invitation" web push notifications

com.unblu.core.web_push_notification.agentInvitationTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invitation from ${creatorPersonName}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Body of "deputy delegation" web push notifications

com.unblu.core.web_push_notification.deputyDelegationBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For agent: ${primaryAgentPersonName}
Language: ${language}

Arguments

Name

Type

Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

primaryAgentPersonName

String

Title of "deputy delegation" web push notifications

com.unblu.core.web_push_notification.deputyDelegationTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name

Type

Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

primaryAgentPersonName

String

Body of "inbound request" web push notifications

com.unblu.core.web_push_notification.inboundRequestBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Language: ${language}

Arguments

Name

Type

Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

Title of "inbound request" web push notifications

com.unblu.core.web_push_notification.inboundRequestTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name

Type

Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

Body of "incoming call" web push notifications

com.unblu.core.web_push_notification.incomingCallBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming ${callType}

Arguments

Name

Type

Description

callType

String

callInitiator

String

Label for "accept call" action in "incoming call" web push notifications

com.unblu.core.web_push_notification.incomingCallNotificationActionAcceptLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept

Label for "decline call" action in "incoming call" web push notifications

com.unblu.core.web_push_notification.incomingCallNotificationActionDeclineLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Decline

Title of "incoming call" web push notifications

com.unblu.core.web_push_notification.incomingCallTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${callInitiator}

Arguments

Name

Type

Description

callType

String

callInitiator

String

Body of "missed call" web push notifications

com.unblu.core.web_push_notification.missedCallBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Missed ${callType}

Arguments

Name

Type

Description

callType

String

callInitiator

String

Title of "missed call" web push notifications

com.unblu.core.web_push_notification.missedCallTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${callInitiator}

Arguments

Name

Type

Description

callType

String

callInitiator

String

Body of "new message" web push notifications

com.unblu.core.web_push_notification.newMessageBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${lastMessageText}

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

Title of "new message" web push notifications

com.unblu.core.web_push_notification.newMessageTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${lastMessageSender}

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

Label for "answer" action in web push notifications

com.unblu.core.web_push_notification.notificationActionAcceptLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Answer

Label for "decline" action in web push notifications

com.unblu.core.web_push_notification.notificationActionDeclineLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Decline

Label for "ignore" action label in web push notifications

com.unblu.core.web_push_notification.notificationActionIgnoreLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Ignore

Label for "later" action label in web push notifications

com.unblu.core.web_push_notification.notificationActionLaterLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Later

Body of "team forwarding" web push notifications

com.unblu.core.web_push_notification.teamForwardingBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For your team.
${message}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Title of "team forwarding" web push notifications

com.unblu.core.web_push_notification.teamForwardingTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation forwarded from ${creatorPersonName}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Body of "team invitation" web push notifications

com.unblu.core.web_push_notification.teamInvitationBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For your team.
${message}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Title of "team invitation" web push notifications

com.unblu.core.web_push_notification.teamInvitationTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invitation from ${creatorPersonName}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Fallback text for undecryptable push notification content

com.unblu.core.web_push_notification.unencryptedDefaultNotificationTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Click here to keep receiving push notifications

The text displayed in a push notification if its actual content can’t be decrypted. Clicking on the notification will open the Agent Desk to refresh the service worker registration.

Conversation recipient display name evaluator

Account static name

com.unblu.conversationrecipient.displayname.accountStaticName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Account

Static name used if the conversation recipient is the account

Agent static name

com.unblu.conversationrecipient.displayname.agentStaticName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Agent

Static name used if the conversation recipient is an agent

Named area static name

com.unblu.conversationrecipient.displayname.namedAreaStaticName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Named area

Static name used if the conversation recipient is a named area

Team static name

com.unblu.conversationrecipient.displayname.teamStaticName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Team

Static name used if the conversation recipient is a team

Localized entity display name configuration

missingTechnicalDescription

com.unblu.localizedentity.displayname.missingTechnicalDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Missing technical description

Static message displayed when the technical description should be shown but there isn’t one

Person display name

Default name for agents

com.unblu.person.displayname.agent

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Agent

Default name for all bots

com.unblu.person.displayname.bot

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Bot

Text used for qualified static names

com.unblu.person.displayname.qualifiedStaticName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${staticName} — ${qualifier}

"staticName" is the localized text for the person type

Arguments

Name

Type

Description

staticName

String

qualifier

String

Default name for the system

com.unblu.person.displayname.system

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

System

Default name for visitors

com.unblu.person.displayname.visitor

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor

Embedded co-browsing component

Body of "errors detected" alert dialog

com.unblu.conversation.collabspace.domcap.alertErrorsDetectedBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The displayed page most likely doesn't match the original. Check the error console for details.

Displayed when multiple errors are detected while reconstructing the co-browsed page

Title of "errors detected" alert dialog

com.unblu.conversation.collabspace.domcap.alertErrorsDetectedTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Multiple errors detected

Displayed when multiple errors are detected while reconstructing the co-browsed page

ExternalMessengerConfiguration

sentFailedReasonWebhookFailed

com.unblu.externalmessenger.configuration.sentFailedReasonWebhookFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Failed to send message to external messenger.

Reason displayed if a message could not be send to an external messenger via webhook.

Abstract Rendering Service layer component

Display confirmation when opening developer tools in headless browser

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.confirmOpenDevtools

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Open headless browser developer tools in separate window?

Title of video handler error

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.videoHandlerErrorTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Error in video stream

Text of "WebRTC not supported" error

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

The browser you are using does not support WebRTC and therefore cannot be used for universal co-browsing.
To use universal co-browsing, please update your browser.

Title of "WebRTC not supported" error

com.unblu.headlessbrowser.client.core.internal.AbstractHeadlessBrowserLayerComponent.webRTCUnsupportedTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

WebRTC not supported

Rendering Service "About" page

Description of co-browsing

com.unblu.hbworker.aboutpage.coBrowseDesc

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Browse the web together in real time right from your browser.

Co-browsing title

com.unblu.hbworker.aboutpage.coBrowseTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Securely co-browse websites

Title of co-browsing "About" page

com.unblu.hbworker.aboutpage.pageTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your collaboration space

Description of document sharing

com.unblu.hbworker.aboutpage.shareDocDesc

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Upload and review documents in your collaboration space in real time.

Title of document sharing "About" page

com.unblu.hbworker.aboutpage.shareDocTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Share documents

Rendering Service "Crash" page

Description of crash

com.unblu.hbworker.crashpage.crashDesc

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Something went wrong and the page could not be displayed.

Title of "Crash" page

com.unblu.hbworker.crashpage.pageTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Aww snap

Label text for "reload" button

com.unblu.hbworker.crashpage.reloadButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Reload page

Rendering Service "Error" page

Main message for HTTP errors

com.unblu.hbworker.errorpage.httpErrorMessage0

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

HTTP Error received

Additional message for HTTP errors

com.unblu.hbworker.errorpage.httpErrorMessage1

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The requested URL cannot be used with this service.

Main message for general network errors

com.unblu.hbworker.errorpage.networkErrorGeneralMessage0

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

A network error occurred.

Additional message for general network errors

com.unblu.hbworker.errorpage.networkErrorGeneralMessage1

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

A network error ("${code}") occurred while opening the page "${uri}".

Arguments

Name

Type

Description

uri

String

code

String

Main message for "host not found" error

com.unblu.hbworker.errorpage.networkErrorHostNotFoundMessage0

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unblu cannot find the server.

Additional message for "host not found" error

com.unblu.hbworker.errorpage.networkErrorHostNotFoundMessage1

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unblu cannot open the page "${uri}" because Unblu cannot find the server "${host}".

Arguments

Name

Type

Description

uri

String

host

String

Main message for error "ConnectionTimeout"

com.unblu.hbworker.errorpage.networkErrorTimeoutMessage0

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The connection timed out.

Additional message for "connection timeout" error

com.unblu.hbworker.errorpage.networkErrorTimeoutMessage1

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The connection to the server "${host}" timed out

Arguments

Name

Type

Description

uri

String

host

String

Title for error page

com.unblu.hbworker.errorpage.pageTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Something went wrong

Main message for "local file access not permitted" error

com.unblu.hbworker.errorpage.restrictionFileMessage0

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You are not allowed to access the local file system.

Additional message for "local file access not permitted" error

com.unblu.hbworker.errorpage.restrictionFileMessage1

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You're not allowed to navigate to "${uri}" because local file access is not permitted.

Arguments

Name

Type

Description

uri

String

Main message for "JavaScript protocol restriction" error

com.unblu.hbworker.errorpage.restrictionJavascriptProtocolMessage0

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You are not allowed to execute JavaScript in the address bar.

Additional message for "JavaScript protocol restriction" error

com.unblu.hbworker.errorpage.restrictionJavascriptProtocolMessage1

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

JavaScript execution in the address bar is not permitted.

Main message for "protocol restriction" error

com.unblu.hbworker.errorpage.restrictionProtocolMessage0

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This page is not displayed for data protection reasons.

Additional message for "protocol restriction" error

com.unblu.hbworker.errorpage.restrictionProtocolMessage1

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You are not allowed to navigate to "${uri}" because the "${scheme}" protocol is not permitted.

Arguments

Name

Type

Description

uri

String

scheme

String

Main message for "requested URL not permitted" error

com.unblu.hbworker.errorpage.restrictionRequestUrlMessage0

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This page is not displayed for data protection reasons.

Additional message for "requested URL not permitted" error

com.unblu.hbworker.errorpage.restrictionRequestUrlMessage1

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For data protection reasons, "${uri}" is not displayed.

Arguments

Name

Type

Description

uri

String

Main message for error "SslRestriction"

com.unblu.hbworker.errorpage.restrictionSslMessage0

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You are not allowed to navigate to this page.

Main message displayed when an SSL restriction error occurs

Additional message for SSL restriction error

com.unblu.hbworker.errorpage.restrictionSslMessage1

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You are not allowed to navigate to "${uri}" because your account is not configured to access secure (HTTPS) sites.

Arguments

Name

Type

Description

uri

String

Main message for SSL error

com.unblu.hbworker.errorpage.sslErrorMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unblu cannot verify the identity of the website "${authority}".

Main message of the SSL error dialog

Arguments

Name

Type

Description

authority

String

Error message for SSL host name mismatch

com.unblu.hbworker.errorpage.sslHostnameMismatch

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You attempted to reach "${authority}", but instead you actually reached a server identifying itself as "${commonName}". This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of "${authority}"

Arguments

Name

Type

Description

authority

String

commonName

String

Error message when SSL not trusted

com.unblu.hbworker.errorpage.sslNotTrusted

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You attempted to reach "${authority}", but the server presented a certificate issued by an entity that is not trusted by Unblu. This may mean that the server has generated its own security credentials, which Unblu cannot rely on for identity information, or an attacker may be trying to intercept your network requests.

Displayed when multiple SSL errors occur during verification

Arguments

Name

Type

Description

authority

String

Main message for other errors

com.unblu.hbworker.errorpage.unknownErrorMessage0

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unknown error

Additional message for other errors

com.unblu.hbworker.errorpage.unknownErrorMessage1

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Error code: "${errorCode}"; error message: "${errorMessage}"; requested URI: "${requestedUrl}"

Arguments

Name

Type

Description

errorCode

Integer

errorMessage

String

requestedUrl

String

Mobile call UI

Text for "answer" button on incoming call notification (Android)

com.unblu.mobiledevice.answerText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Answer

Text for "reject" button on incoming call notification (Android)

com.unblu.mobiledevice.rejectText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Reject

MobileCoBrowsingIndicatorConfiguration

mobileCoBrowsingButtonDialogActionCancel

com.unblu.mobiledevice.mobileCoBrowsingButtonDialogActionCancel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Cancel

Text for the mobile co-browsing indicator dialog "cancel" action (iOS)

mobileCoBrowsingButtonDialogActionConfirm

com.unblu.mobiledevice.mobileCoBrowsingButtonDialogActionConfirm

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Confirm

Text for the mobile co-browsing indicator dialog "confirm" action (iOS)

Indicator dialog "return to conversation" action

com.unblu.mobiledevice.mobileCoBrowsingButtonDialogActionReturn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Return to conversation

Text for the mobile co-browsing indicator dialog "return to conversation" action

mobileCoBrowsingButtonDialogActionStop

com.unblu.mobiledevice.mobileCoBrowsingButtonDialogActionStop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Stop co-browsing

Text for the detailed message in the mobile co-browsing indicator dialog

mobileCoBrowsingDialogTitle

com.unblu.mobiledevice.mobileCoBrowsingDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Co-browsing session

Text for the mobile co-browsing indicator dialog title (iOS)

Mobile device file chooser

Title text (Android)

com.unblu.mobiledevice.titleText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Upload

Used in the file chooser menu of the chat functionality provided through the Android mobile SDK

Mobile push notifications

Body of "Incoming call" notifications

com.unblu.mobile.push_notification.incomingCallBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${callType} from ${callInitiator}

Arguments

Name

Type

Description

callType

String

callInitiator

String

Title of "incoming call" notifications

com.unblu.mobile.push_notification.incomingCallTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming ${callType}

Arguments

Name

Type

Description

callType

String

callInitiator

String

Body of "missed call" notifications

com.unblu.mobile.push_notification.missedCallBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${callType} from ${callInitiator}

Arguments

Name

Type

Description

callType

String

callInitiator

String

Title of "missed call" notifications

com.unblu.mobile.push_notification.missedCallTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Missed ${callType}

Arguments

Name

Type

Description

callType

String

callInitiator

String

Body of "new message" notifications

com.unblu.mobile.push_notification.newMessageBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${lastMessageSender}: ${lastMessageText}

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

Title of "new message" notifications

com.unblu.mobile.push_notification.newMessageTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${notificationCount} new messages

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

TeamsDeskMain

MS Teams desk page title

com.unblu.msteams.client.TeamsDeskMain.pageTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

MS Teams Unblu Agent Desk

HTML head title displayed in the browser tab

TeamsLoginMain

MS Teams login page title

com.unblu.msteams.client.TeamsLoginMain.pageTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

MS Teams login

HTML head title displayed in the browser tab

TeamsIntegrationConfiguration

Body of MS Teams "agent forwarding" notifications

com.unblu.msteams.agentForwardingBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For you.
${message}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Title of MS Teams "agent forwarding" notifications

com.unblu.msteams.agentForwardingTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Forwarded conversation from ${creatorPersonName}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Body of MS Teams "agent invitation" notifications

com.unblu.msteams.agentInvitationBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For you.
${message}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Title of MS Teams "agent invitation" notifications

com.unblu.msteams.agentInvitationTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invitation from ${creatorPersonName}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Body of MS Teams "deputy delegation" notifications

com.unblu.msteams.deputyDelegationBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For agent: ${primaryAgentPersonName}
Language: ${language}

Arguments

Name

Type

Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

primaryAgentPersonName

String

Title of MS Teams "deputy delegation" notifications

com.unblu.msteams.deputyDelegationTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name

Type

Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

primaryAgentPersonName

String

Body of MS Teams "inbound request" notifications

com.unblu.msteams.inboundRequestBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Language: ${language}

Arguments

Name

Type

Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

Title of MS Teams "inbound request" notifications

com.unblu.msteams.inboundRequestTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name

Type

Description

contextPersonName

String

contextPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

Body of MS Teams "incoming call" notifications

com.unblu.msteams.incomingCallBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${callType} from ${callInitiator}

Arguments

Name

Type

Description

callType

String

callInitiator

String

Label for "accept call" action in "incoming call" MS Teams notifications

com.unblu.msteams.incomingCallNotificationActionAcceptLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept

Label for "decline call" action in "incoming call" MS Teams notifications

com.unblu.msteams.incomingCallNotificationActionDeclineLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Decline

Title of MS Teams "incoming call" notifications

com.unblu.msteams.incomingCallTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming ${callType}

Arguments

Name

Type

Description

callType

String

callInitiator

String

Body of MS Teams "missed call" notifications

com.unblu.msteams.missedCallBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${callType} from ${callInitiator}

Arguments

Name

Type

Description

callType

String

callInitiator

String

Title of MS Teams "missed call" notifications

com.unblu.msteams.missedCallTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Missed ${callType}

Arguments

Name

Type

Description

callType

String

callInitiator

String

Body of MS Teams "new message" notifications

com.unblu.msteams.newMessageBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${lastMessageSender}: ${lastMessageText}

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

Title of MS Teams "new message" notifications

com.unblu.msteams.newMessageTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${notificationCount} new messages

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

Label for "answer" action in web push notifications

com.unblu.msteams.notificationActionAcceptLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Answer

Label for "decline" action in web push notifications

com.unblu.msteams.notificationActionDeclineLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Decline

Label of "conversation" action button

com.unblu.msteams.openConversationActionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Go to conversation

The button opens the corresponding conversation in the MS Teams app tab containing the Agent Desk

Body of MS Teams "team forwarding" notifications

com.unblu.msteams.teamForwardingBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For your team.
${message}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Title of MS Teams "team forwarding" notifications

com.unblu.msteams.teamForwardingTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation forwarded from ${creatorPersonName}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

message

String

Body of MS Teams "team invitation" notifications

com.unblu.msteams.teamInvitationBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For your team.
${message}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

Title of MS Teams "team invitation" notifications

com.unblu.msteams.teamInvitationTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invitation from ${creatorPersonName}

Arguments

Name

Type

Description

creatorPersonName

String

creatorPersonSourceId

String

initialEngagementType

String

conversationStartUrl

String

topic

String

language

String

namedArea

String

message

String

ProgressiveWebAppConfiguration

Description of Agent Desk PWA

com.unblu.pwa.pwaDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Installs the Unblu Agent Desk as a progressive web application (PWA)

Name of Agent Desk PWA

com.unblu.pwa.pwaName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unblu Agent Desk

The name of the Agent Desk progressive web application is displayed to the user through their operating system, for example, when launching the application

Screen sharing UI

Text of "Sharing entire screen disabled" alert

com.unblu.conversation.collabspace.screensharing.alertNoPermissionToShareEntireScreen

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For security reasons, you are not allowed to share your entire screen. Please choose a "window" or a "tab".

Alert displayed if sharing the entire screen is disabled but the participant still chose the entire screen as the source

Screen sharing "access denied" error message

com.unblu.conversation.collabspace.screensharing.errorAccessDenied

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Screen access denied. Check your browser's screen sharing permissions.

Displayed in a modal dialog if access to the display media (screen, window, or tab) is denied at the browser level

Screen sharing "access failed" error message

com.unblu.conversation.collabspace.screensharing.errorAccessFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Screen access failed. Choose a different screen, window, or tab and retry.

Displayed in a modal dialog if access to the display media (screen, window, or tab) is allowed at the browser level but fails at the OS level

Information text when screen sharing disconnected

com.unblu.conversation.collabspace.screensharing.errorDisconnectedText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Reconnecting

Displayed if the screen sharing service provider indicates that it’s lost its connection permanently. Unblu tries to reconnect after several seconds. Used both for the sharing and the subscribing parties.

Information title when screen sharing disconnected

com.unblu.conversation.collabspace.screensharing.errorDisconnectedTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Lost screen sharing connection

Information title when establishing connection to screen sharing service

com.unblu.conversation.collabspace.screensharing.errorInitTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Error starting screen sharing

Displayed if access to the screen is denied or the screen sharing service provider fails to establish a connection

Screen sharing "insecure context" error message

com.unblu.conversation.collabspace.screensharing.errorInsecureContext

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Screen access denied. You are using an insecure connection. Screen access is only allowed over secure HTTPS connections.

Displayed in a modal dialog if the browser context is not secure, which leads to an automatic denial of screen access in modern browsers

Information text when reconnecting to screen sharing service

com.unblu.conversation.collabspace.screensharing.errorReconnectingLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Reconnecting

Displayed as a floating label if the screen sharing service provider indicates that it’s lost its connection and is reconnecting. Used both for the sharing and the subscribing parties.

Title of screen sharing recorder

com.unblu.conversation.collabspace.screensharing.recorderTitleBarText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Content is being captured

Text of "allow screen sharing" message

com.unblu.conversation.collabspace.screensharing.screenShareOnSafariRequest

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Safari will display an "observe screen" request. To share your screen, click "Allow" in the request.

Message informing the user that in Safari, they must approve a screen share request in the UI

"Screen sharing starting" message

com.unblu.conversation.collabspace.screensharing.screenShareRequest

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your browser will ask you to select the content you want to share

Message informing the user that screen sharing will start and that they must choose what to share

Title if screen sharing launched from other tab

com.unblu.conversation.collabspace.screensharing.screenSharedFromOtherTabTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Screen shared from another tab

Text of "WebRTC not supported" message

com.unblu.conversation.collabspace.screensharing.webRTCUnsupportedText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The browser you are using does not support WebRTC and therefore cannot be used to display the shared content.
Please use a newer browser.

Displayed when a browser doesn’t support WebRTC

Title of "WebRTC not supported" message

com.unblu.conversation.collabspace.screensharing.webRTCUnsupportedTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

WebRTC not supported

Displayed when a browser doesn’t support WebRTC