(Visitor initiated, visitor centered) A visitor creates an incoming chat conversation.
(Visitor initiated, visitor centered) A visitor creates an incoming embedded co-browsing conversation.
(Visitor initiated, visitor centered) A visitor creates an incoming universal co-browsing conversation.
(Visitor initiated, visitor centered) A visitor creates an incoming mobile co-browsing conversation.
(Visitor initiated, visitor centered) A visitor creates an incoming chat conversation while all agents are offline.
(Visitor initiated, visitor centered) A visitor creates an incoming screen sharing conversation.
(Visitor initiated, visitor centered) A visitor creates an incoming video conversation.
(Api initiated, visitor centered) A visitor creates a conversation via API which is not added to the queue and where he can invite other visitor to do embedded
(Visitor initiated, visitor centered) A visitor creates an incoming audio conversation.