There is at least one agent watching the inbound queue for the specified named area and language but the max capacity of parallel conversations is reached.
It is very likely, that an agent will be available in a short time.
There is currently no agent handling any inbound queue items.
It is very unlikely, that an agent will be available in a short time.
There is no agent watching the inbound queue for the specified named area and language.
It is unlikely, that an agent will be available in a short time.
There is at least one agent available for the specified named area and language.