Zuger Kantonalbank focuses on flexible and location-independent consulting
Zug, Switzerland – Another Swiss Cantonal Bank is using Unblu's conversation platform for financial service providers to offer clients an outstanding customer experience.
The Zuger Kantonalbank already uses three of Unblu's co-browsing tools in its customer advisory service: Document, Universal and Embedded Co-Browsing. This enables advisors to work with their customers in real time. Forms or documents to be filled out can be viewed and edited together at the same time. As an additional level of flexibility, Universal Co-Browsing allows participants to navigate together on any website.
In addition, Embedded Co-Browsing, developed for high-security environments, enables customer and advisor to connect on the bank's website. Zuger Kantonalbank also relies on Unblu's screen sharing. The tool transforms every conversation by providing both visual context and the opportunity for visual interaction. This engages customers, helps advisors solve problems faster and enables meaningful collaboration on both sides. In addition to the various features used in customer advisory services, Zuger Kantonalbank can be reached via live chat for all support requests. In the future, a chatbot will be used on the bank's website and connected to Unblu's live chat services.
We make online consulting as visual as possible and offer the kind of customer service that creates trust.
Christof Tscherter, Head of Digital Banking at Zuger Kantonalbank
Christof Tscherter, Head of Digital Banking at Zuger Kantonalbank: "With online consulting, we are reacting to customer needs. Nowadays, customers want fast, flexible and location-independent advice. For some time now, we have been meeting these needs with simple tools. In this way, we make online consulting as visual as possible and offer the kind of customer service that creates trust. Our consultations also take place outside office hours. By the way, you can also chat with us – soon even 24/7".
"We look forward to working with Zuger Kantonalbank and appreciate their confidence in taking a step forward in digitalization together with Unblu," says Patrik Hug, Chief Sales Officer at Unblu.