Package com.unblu.sdk.core.model

Enum Class EConversationState

java.lang.Object
java.lang.Enum<EConversationState>
com.unblu.sdk.core.model.EConversationState
All Implemented Interfaces:
Serializable, Comparable<EConversationState>, Constable
public enum EConversationState extends Enum<EConversationState>
Represents the state of a conversation within the Unblu system. Each state provides context about the current phase or action associated with a conversation.

  • Nested Class Summary

    Nested classes/interfaces inherited from class java.lang.Enum

    Enum.EnumDesc<E extends Enum<E>>

  • Enum Constant Summary

    Enum Constants
    Enum Constant
    Description
    ACTIVE
    Depending of the engagement type of the conversation, the conversation is put in the queued state when it is inside the queue.
    CREATED
    Initial state of a conversation
    ENDED
    The conversation has been ended.
    NONE
    The conversation state is not specified.
    OFFBOARDING
    The conversation is in the process of being concluded, moving towards termination.
    ONBOARDING
    Depending of the engagement type of the conversation, the conversation stays in the onboarding state as long as the person in the center of the conversation is doing his onboarding
    QUEUED
    Depending of the engagement type of the conversation, the conversation is put in the queued state when it is inside the queue.
    REBOARDING
    When a message is send to an unassigned conversation, the conversation first is put into the reboarding state as long as the person in the center of the conversation is doing the reboarding.
    UNASSIGNED
    After there is no assignee of a conversation anymore, the conversation goes to unassigned state until a message from a visitor is written to start reboarding again.

  • Method Summary

    Modifier and Type
    Method
    Description
    static EConversationState
    valueOf(String name)
    Returns the enum constant of this class with the specified name.
    static EConversationState[]
    values()
    Returns an array containing the constants of this enum class, in the order they are declared.

    Methods inherited from class java.lang.Enum

    clone, compareTo, describeConstable, equals, finalize, getDeclaringClass, hashCode, name, ordinal, toString, valueOf

    Methods inherited from class java.lang.Object

    getClass, notify, notifyAll, wait, wait, wait

  • Enum Constant Details

    • NONE

      public static final EConversationState NONE
      The conversation state is not specified.

    • CREATED

      public static final EConversationState CREATED
      Initial state of a conversation

    • ONBOARDING

      public static final EConversationState ONBOARDING
      Depending of the engagement type of the conversation, the conversation stays in the onboarding state as long as the person in the center of the conversation is doing his onboarding

    • REBOARDING

      public static final EConversationState REBOARDING
      When a message is send to an unassigned conversation, the conversation first is put into the reboarding state as long as the person in the center of the conversation is doing the reboarding.

    • QUEUED

      public static final EConversationState QUEUED
      Depending of the engagement type of the conversation, the conversation is put in the queued state when it is inside the queue.

    • ACTIVE

      public static final EConversationState ACTIVE
      Depending of the engagement type of the conversation, the conversation is put in the queued state when it is inside the queue.

    • UNASSIGNED

      public static final EConversationState UNASSIGNED
      After there is no assignee of a conversation anymore, the conversation goes to unassigned state until a message from a visitor is written to start reboarding again.

    • OFFBOARDING

      public static final EConversationState OFFBOARDING
      The conversation is in the process of being concluded, moving towards termination.

    • ENDED

      public static final EConversationState ENDED
      The conversation has been ended. No further collaboration is possible. This is the final state of a conversation.

  • Method Details

    • values

      public static EConversationState[] values()
      Returns an array containing the constants of this enum class, in the order they are declared.
      Returns:
      an array containing the constants of this enum class, in the order they are declared

    • valueOf

      public static EConversationState valueOf(String name)
      Returns the enum constant of this class with the specified name. The string must match exactly an identifier used to declare an enum constant in this class. (Extraneous whitespace characters are not permitted.)
      Parameters:
      name - the name of the enum constant to be returned.
      Returns:
      the enum constant with the specified name
      Throws:
      IllegalArgumentException - if this enum class has no constant with the specified name
      NullPointerException - if the argument is null