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Case Study

Leveraging Unblu to increase product conversion

In 2020, Raiffeisenbank first began collaborating with Unblu. After adding Live Chat and Co-Browsing, their agents were able to offer a higher quality service overall. 

But that’s just one part of the story. With a streamlined service, Raiffeisenbank agents were better able to gain insights from customer interactions, recommend products suited to them – and increase their product conversion as a result.

What you will learn

  • Understand the service-to-sale strategy from Raiffeisenbank 
  • Discover key metrics around Live Chat handling time, client satisfaction, agent conversion rate 
  • Understand how Unblu was leverage to facilitate the migration of 500 000 clients to a different front-end. 
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