Unblu’s platform of digital tools offers banks and insurers the opportunity to optimize client interactions and deliver support that is customized, efficient, and convenient.
Chatbots deliver speedy, 24/7, anytime-anywhere advice, reducing resolution times, and support costs. For more specific help and reassurance, text messaging offers real-time communication with an agent.
Use co-browsing for visual troubleshooting and faster resolution of issues as well as to collaborate on forms and applications, creating a more personalized and efficient customer experience.
Chatbots automate customer support, resolving problems quickly, but customers can still switch to talking with an agent whenever they want.
Unblu’s platform has been designed to allow for easy and friction-free integration with third-party software like messaging apps, bots, call centers, CRM systems, or digital signature solutions.
Customers can chat with agents asynchronously and in an easy way with secure messenger, which integrates into applications like WhatsApp and Facebook Messenger. Live chat also allows convenient real-time communication, with canned responses to accelerate replies.
Co-browsing and screen sharing give support teams a visual context. This allows them to offer advice that is clear and specific, responding to the problem with greater precision. Co-browsing also allows for collaboration, making the interaction more engaging.
For low-stakes problems, chatbots offer fast and cost-efficient support, helping to process payments and transfers or answering simple questions. This frees agents for more complex problems — and if a customer needs to speak to them, they can transfer at any moment.Learn more about chatbot integration
For secure and efficient online advice and a seamlessly integrated customer experience, choose Unblu.