Customers want the convenience and practicality of online and omnichannel banking, but they also want personal interaction. Quite simply, they want to be able to speak with their bank.
Help customers faster, more efficiently, and at any time of day or night, with chatbot self-service. Secure text messenger also allows advisors to provide remote and flexible guidance and reassurance.
Co-browsing provides a visual context to problems, allowing for advice that’s specific to the customer’s unique concerns. Co-edit forms and documents together for a more engaging and efficient experience.
When talking face-to-face is impossible, video call with co-browsing offers the same kind of personal exchange and collaboration as in-person meetings but with the convenience of being remote. E-signature completes the interaction.
Unblu combines the best of digital and human with a one-click pivot from chatbot to an agent, allowing for convenience and efficiency as well as the reassurance of human support.
Secure messenger allows customers and advisors to chat asynchronously. It’s intuitive, flexible, and familiar—and can even be integrated into applications like WhatsApp and Facebook Messenger. Meanwhile, live chat offers the opportunity for real-time exchange with canned responses to speed up replies.
The client-advisor relationship can be further strengthened with a combination of co-browsing and screen sharing, which provide a visual context to problems, allowing advisors to offer more specific and relevant guidance.
Chatbots save time and resources, offering instant customer support for simple and low-stakes inquiries, giving agents time to focus on more complex issues. Customers have the option to transfer to an agent at any time, making chatbots a risk-free solution.Learn more about chatbot integration
Enjoy face-to-face interactions without the customer having to come into branch thanks to video calls. Build relationships in real-time, offering both reassurance and convenience to busy customers. Customer having a bad hair day? Audio call is always an option.Learn more about video & audio call
For secure and efficient online advice and a seamlessly integrated customer experience, choose Unblu.