SCREEN SHARING

Real-time visual support for increased communication efficiency

Transform a conversation by providing visual context – creating opportunities for enhanced interaction.

See what your customers see

Screen sharing allows participants to share the content of their screens and watch as the other participant interacts with it.

Choose what you’d like to share

Participants can share part or all of their desktop, plus any media on their devices, without having to send or download files.

Keep track of what you share

Unblu can record screen sharing sessions. Keeping records of all investment conversations is essential in the scope of MiFID II.

Achieve customer service excellence with screen sharing

Share internal applications

Reach a resolution more quickly by sharing an internal desktop application with the customer to access enhanced tools.

Give real-time feedback

Share or receive draft proposals and other relevant documents to ensure maximum comprehension between advisor and customer.

Information-sharing for quicker comprehension

Customers can share information stored on their devices to ensure the advisor and the customer are on the same page.

Collaboration recording

Record all collaboration sessions – including screen sharing – with our conversation recording feature.

Learn more about conversation recording

Improve support times and enhance engagement

Screen sharing or Co-Browsing: Which should I use?

Co-Browsing goes beyond screen sharing by allowing customers and advisors to not just view but also interact and collaborate with each other on e-banking applications, customer portals, websites, or documents.

While screen sharing is a useful feature, Co-Browsing offers more in terms of collaboration potential and, more importantly, security. Co-Browsing is always encrypted to remain compliant and ensure customer confidentiality.

More on Co-browsing

Unleash the full power of conversations

Enterprise-ready conversational technology to ensure an exceptional customer experience, every time.