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Whitepaper

PSD2: Impact on customer experience, self-service and collaboration solutions

Banks must build bridges between faceless online self-service systems and traditional communication methods in order to have a direct and positive effect on customer satisfaction, sales conversion, and customer loyalty.

What are the challenges?

  • With PSD2, Banks can no longer rely on and leverage that customer data is uniquely theirs.
  • A greater emphasis on a customer-centric approach is now essential.
  • Improving customer experience often involves starting from the ground up and requires significant investment and change.

Download this paper to discover how new technologies will allow you to compete and differentiate through offering a superb customer experience.

  1. Women and Wealth
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    Women and Wealth

    Women constitute half the planet’s population. This makes them a powerful—albeit diverse—demographic. 80% of global purchasing decisions are already taken or influenced by women and their power is only set to grow.

  2. Digital banking transformation: moving towards an omnichannel reality
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    Digital banking transformation: moving towards an omnichannel reality

    An omnichannel digital strategy is the cornerstone of flexible, engaging, and effective customer service. Learn how financial organizations are undertaking and implementing digital transformation today.

  3. Millennial wealth: how to prepare for imminent change
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    Millennial wealth: how to prepare for imminent change

    Millennial’s inheritance from Baby Boomers will constitute the largest wealth transfer in history. Discover how to build a value proposition that engages this younger generation.

  4. Humanize your Digital Customer Service
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    Humanize your Digital Customer Service

    Taking care of financial matters is becoming more connected and online. While this technological progress brings greater efficiency, are we in danger of losing the important human element of empathy?

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