of 3
Whitepaper

Humanize your Digital Customer Service

 

More and more of life is taking place online, including taking care of financial matters. While this technological progress brings greater convenience and efficiency, are we in danger of losing the important human element of empathy?

Many banks believe that they are customer-centric, it’s evident that a service that really puts the customer first doesn’t just prioritize speed and efficiency but also acknowledges the importance of the personal and human element of customer service.

Download our free 15-page whitepaper to understand:

  • How technological progress has transformed the customer experience.
  • How new competitors are emerging to take advantage of these advances.
  • How traditional players can adjust their strategies and value propositions.
  • What true customer-centricity looks like.
  • How Unblu can empower financial providers in this new context.
  1. Women and Wealth
    Whitepaper

    Women and Wealth

    Women constitute half the planet’s population. This makes them a powerful—albeit diverse—demographic. 80% of global purchasing decisions are already taken or influenced by women and their power is only set to grow.

  2. Digital banking transformation: moving towards an omnichannel reality
    Report

    Digital banking transformation: moving towards an omnichannel reality

    An omnichannel digital strategy is the cornerstone of flexible, engaging, and effective customer service. Learn how financial organizations are undertaking and implementing digital transformation today.

  3. Millennial wealth: how to prepare for imminent change
    Whitepaper

    Millennial wealth: how to prepare for imminent change

    Millennial’s inheritance from Baby Boomers will constitute the largest wealth transfer in history. Discover how to build a value proposition that engages this younger generation.

  4. Unblu Conversational Solutions for Brokers
    Fact Sheet

    Unblu Conversational Solutions for Brokers

    Clients who receive a positive experience from your service overwhelmingly turn into your greatest advocates.

See all Resources library

Stay in touch