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Digital banking transformation: moving towards an omnichannel reality

An omnichannel digital strategy is the cornerstone of flexible, engaging, and effective customer service. Learn how financial organizations are undertaking and implementing digital transformation today.

42% of customers prefer mobile banking to a desktop and in-branch experience when given a choice (Future Branches Consumer Study, 2019). Despite this, more than a third (35%) of financial organizations say they are only just beginning their journey towards digital transformation, or not pursuing digital transformation initiatives at all.

How should providers go about building an omnichannel engagement strategy? What technologies should they prioritize? How can they balance traditional and digital channels? And are customers ready for automation?

Download our free 23-page whitepaper to learn about:

  • Best and worst customer engagement channels.
  • Top CX technologies for digital transformation success.
  • Establishing the right mix of traditional and digital channels.
  • Role of automation in the future of banking.
  • Best customer engagement metrics.
  1. Women and Wealth

    Women and Wealth

    Women constitute half the planet’s population. This makes them a powerful—albeit diverse—demographic. 80% of global purchasing decisions are already taken or influenced by women and their power is only set to grow.

  2. Millennial wealth: how to prepare for imminent change

    Millennial wealth: how to prepare for imminent change

    Millennial’s inheritance from Baby Boomers will constitute the largest wealth transfer in history. Discover how to build a value proposition that engages this younger generation.

  3. Humanize your Digital Customer Service

    Humanize your Digital Customer Service

    Taking care of financial matters is becoming more connected and online. While this technological progress brings greater efficiency, are we in danger of losing the important human element of empathy?

  4. Unblu Conversational Solutions for Brokers
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    Unblu Conversational Solutions for Brokers

    Clients who receive a positive experience from your service overwhelmingly turn into your greatest advocates.

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