USABILITY & USER EXPERIENCE
Your platform your journey
Unblu seamless and adjustable User Interface will allow financial institutions to “break” from the traditional chat location on a page (down, right), allowing them to integrate conversational banking in a variety of ways to best fit their clients journey.
The chat icon
Place Unblu features on any page as required.
Embedded into the Journey
Define when & where, Unblu should be displayed on your website, allowing you to match your clients willingness to engage.
Stand-alone
Do you want to have a page where you consolidate all the conversations? You could merge all your existing channels like secure mail into the Unblu platform
Some inspiration
Redefine the way you interact with clients and prospects on your website
In addition to the chat button, you can integrate an Unblu launch window (size adjustable to your requirements) into your website where and when it makes sense.
Example 1 - High Drop Rate
You have a high drop rate during the 2nd step in your application for opening an account ? Integrate in the 2nd step of your application page an Unblu launch window to make sure clients are aware of the possibility to contact directly the support team.
Example 2 - New Service
Launching a new online investment service? To increase your conversion rate, you want to make sure clients understand the offer and how to apply for it. Integrate an Unblu Launch Window and offer a direct line to your advisory team to get them started on your new high value service.
Leverage on Unblu to support your Secure Mailbox service
Manage all client request through one tool
By replacing your Secure Mailbox service by Unblu, all incoming clients requests will be centrally managed on Unblu.
Merge your channels, merge your teams
Allowing you to merge support team. As a result, increase efficiency as all agents within the support team will be able to respond to customer inquiries, independently of their point of origin (chat, secure mail…)
Simplify your IT architecture
Leveraging on Unblu embedded UI and extended functionalities provided by your CRM provider, will enable you to remove redundant system.