UNBLU FOR RETAIL BANKS
Turn your customer service into a new revenue stream
Boost efficiency and customer engagement while increasing revenue with Unblu’s Conversational Engagement Platform.
Request a demoImmediate impact
Deflect queries and enhance customer communication with interactions that are efficient, profitable, and productive.
Bot resolution rate
Support inquiries via email
AHT for phone calls
Digital sales conversion rate
Greater efficiency – fewer costs
Increase agent efficiency by more effectively distributing channel requests – while leveraging Conversational AI, Live Chat and other Unblu capabilities to reduce the strain on phone lines and email channels. This allows agents to better support customers with accurate and personalized responses.
Improved customer engagement
Empower your agents to proactively guide customers in a streamlined and visual manner. Ensure a frictionless experience that establishes trust and increases satisfaction throughout the customer journey, from initial onboarding to ongoing online transactions.
Better service. More revenue
A happy client is more likely to make a purchase. Excellent customer service creates a foundation for cross-sell or upsell opportunities to take place. This means being available on the customer’s preferred communication channel, whether it’s a chat, call, or Co-Browsing session.
Increase Digital Sales
As a happy client is more likely to make a purchase, at the end of each successful…
Learn moreE-banking migration without hiccups
Decision-makers identified a key moment of friction in the customer journey that put…
Learn moreOutstanding client service
Combining Chatbot, Live Chat, and WhatsApp to improve contact centre…
Learn moreThe features that drive results
- Conversational AI
- Secure Messenger
- Video & Voice
- Co-Browsing
Conversational AI
Reduce the strain on contact centers and empower customers to find the answers they need. Unblu’s Chatbot can deal with up to 76% of queries – with human support available at any time via Live Chat.
Secure Messenger
Asynchronous messaging support for the ultimate service experience. Secure Messenger mirrors the way we communicate in our personal lives, while remaining compliant, secure, and omnichannel.
Video & Voice
Securely schedule a call or launch one instantly from any channel. Enhance communication and finalize purchases with whiteboard collaboration, document storage, and e-signatures.
Co-Browsing
View and interact with the same document or web page in a secure environment and with visual-enhancement whiteboarding tools, Co-Browsing ensures hassle-free, high-touch collaboration.
Does your physical branch need a digital revamp?
Fewer branches since 2017 (McKinsey)
Plan to visit one less often
Still claim a local branch is “extremely or very important” (EY)
Reinventing and expanding branches with a hybrid concept
-85%
In branch operating costs
Revenue growth through branch expansion
Increasing service hours (10h per day)