Raiffeisenbank CZ implements Unblu Live Chat

Prague – As a means to grow sustainable, Raiffeisenbank CZ has selected Unblu to offer a new channel and improved customer journeys to its clients. Unblu’s Live Chat is now available to customers on the website, as well as Raiffeisenbank’s mobile banking app.

The implementation of Unblu was done by the company’s long-term and trusted partner Soitron, a leader in implementing new technologies and innovative solutions across all sectors. Just like Unblu, Soitron offers unique solutions and integrated the latest project according to Raiffeisenbank CZ’s needs and requirements.

With now 99% of all Live Chat sessions coming from the mobile app, where the customer is logged in already, it is a secure channel and allows Raiffeisenbank CZ to have a holistic view of all incoming chat requests, replacing the majority of communication via email.

We take the responsibility to always deliver the best possible service to our customers very seriously.

Michal Plzak, Head of Digital Banking at Raiffeisenbank CZ

“We have been awarded as the ‘Most Client-Friendly Bank of the Year’ for five times in a row, which had never been accomplished by any other bank. We take the responsibility to always deliver the best possible service to our customers very seriously. Raiffeisenbank always aims at offering outstanding online services and continually implements new products for its customers,” says Michal Plzak, Head of Digital Banking at Raiffeisenbank CZ.

Especially during the world’s current situation, Raiffeisenbank is now able to support its clients even faster and offer advice in the moment that customers need help. Live Chat enables an agent at the bank to build a trusting relationship with customers and even convert a visitor on the website into a customer in real-time.

Unblu’s partner Soitron will continue to function as the systems integrator and oversee the implementation of all future projects.