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Leverage existing knowledge

Train the AI using your FAQs, knowledge base, and websites. Get a virtual assistant that truly knows you.

Define your brand voice

Set the bot’s tone and personality to align with your brand identity for a customer experience that feels authentic.

Flexible AI models

Get a bank chatbot that’s tailored to you. Use Unblu’s MS Azure OpenAI-powered bot or integrate your own LLM.

Smart conversation flows

Resolve complex inquiries with structured, interactive guidance. Provide an experience that banking customers love.

Lead qualification and engagement

Got enticing product recommendations? Capture and engage prospects by identifying intent and routing them appropriately. 

Custom message types and layouts

Use different formats, such as cards and interactive options, to give bank customers AI responses in the most effective way.

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CRM and banking platform integration

Automate workflows by pulling customer data and processing requests instantly. Smooth banking services for customer satisfaction.

Secure authentication 

Put the security of consumers first. Leverage your existing banking authentication system to ensure secure, verified interactions.

24/7 human-like assistance

Ensure customers receive instant responses that feel like human interactions.

Cross-channel availability

Deploy the AI Virtual Agent on Unblu Chat, WhatsApp, and SMS for a unified experience. It’s an AI-powered chatbot that works with you.

Seamless escalation to human agents

When needed, smoothly transfer conversations to an advisor, who will have full context of the interaction for enhanced customer engagement.

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