Your members expect personalised help and reassuring advice on finances
People put off dealing with their finances for many reasons: lack of time, interest or experience. Building societies can increase member engagement with an human-centred digital experience that offers value with every interaction as part of an ongoing meaningful conversation.
- Differentiate your service from competitors.
- Improve your member experience.
- Build trust and loyalty.
- Increase efficiency and win more business.
We allow financial institutions to
Unblu’s customers are combining the best of online self-service and traditional communication methods, bringing a much-needed human touch to digital customer interactions.
Guide members digitally through the mortgage process in an efficient and personal way, whether it’s gathering information, getting advice, or filling out an application.
Increase sales and reduce the drop-off rate by stepping in at the exact moment the member needs help.
Streamline the credit card application process for existing members and generate qualified leads for first-time members by wowing them with a positive first impression.
Offer members help on the go with access to remote, round-the-clock personal support, available at their convenience with a seamless, efficient, and exceptional mobile experience.
How Building Societies use Unblu
We’ve worked with more than 160 financial institutions around the world, empowering them to deliver superior advice and outstanding customer service with our conversational banking platform.
Secure Messaging & Live Chat
Share whatever you need during the session. Even when the meeting ends, the conversation can continue. You can also leave the channel open.More about secure messaging
Co-browsing & Screen Sharing
Take members through the details of your offer allowing you to focus on the value they’d get back.More about co-browsing
Advanced video & voice
Our encrypted video & voice solution: full session history, call recording, and encrypted archiving of recordings.More about Video & Voice
Offer a hybrid experience between the convenience of chatbot interactions and the reassurance of human-to-human exchange.More about chatbot integrations
Exchange and collaborate on documents. Even when a meeting ends, the channel can stay open, allowing for secure and easy document exchange.More about document co-browsing
Advisors can easily schedule conversations with members. As simple as creating a meeting and sending the invitation to the member.
Book a demo
For secure and efficient online advice and a seamlessly integrated customer experience, choose Unblu.